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contactPerson: 'Robert Young',
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description:
'Groundwork NE & Cumbria’s Advice and Guidance Service is a vital initiative aimed at supporting individuals across County Durham who are facing financial hardship, fuel poverty, and other challenges. Through this project, Groundwork offers tailored, one-to-one support to help people improve their quality of life, build resilience, and access the services they need.\n\nBy volunteering with Groundwork NE & Cumbria, you’ll be helping to create a cleaner, healthier, and more sustainable future—while making a real difference in the lives of people who need it most.',
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created: 2025-10-06T19:24:02.671Z,
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'No two days will be the same! As a Team Support Volunteer, you’ll be:\n• Welcoming visitors and answering general enquiries\n• Helping with simple admin tasks like filing, scanning, or updating records\n• Preparing information packs or resources for clients and volunteers\n• Supporting the team with organising events, meetings, or training sessions\n• Helping keep the office space tidy, welcoming, and well-organised',
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'You don’t need any previous experience - we’ll give you all the training and support you need. We’re looking for someone who is:\n• Friendly, approachable, and happy to help where needed\n• Organised and willing to learn new skills\n• Confident with reading, writing, basic maths and basic IT skills\n• A team player with good communication skills\n• Supportive of our values around equality, diversity, and inclusion\n',
accessibilityAndTransport: 'Out-of-Pocket travel expenses reimbursed.',
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whenAndWhere:
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volunteerBenefits:
'As a Team Support volunteer you\'ll\n• Be part of a friendly, welcoming volunteer team\n• Build practical skills in admin and teamwork\n• Gain experience to add to your CV or personal development plan\n• Know that you’re helping make a positive difference in your community',
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{ _id: '1784',
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'Do you want to make a real difference in your community? As a Community Support & Guidance Volunteer, you’ll be there when local people need a helping hand - listening, guiding, and helping them find the right support so they can take back control of their lives',
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hours: '7-14 hours',
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'No two days will be the same! As part of our Information, Advice & Guidance service, you might:\n• Talk with clients in person or over the phone to understand their needs.\n• Use our information systems to find the best support and solutions.\n• Explain options clearly so clients can make informed decisions.\n• Help with forms, benefit claims, and assessments.\n• Keep accurate records of the support provided.\n• Identify common issues to feed into our research and campaigning work.',
skillsExperienceAndQualitiesNeeded:
'You don’t need any previous experience - we’ll give you all the training and support you need. We’re looking for someone who is:\n• Friendly, approachable, and non-judgemental.\n• A good listener who can gather information with patience and empathy.\n• Confident with reading, writing, and basic maths\n• Comfortable using IT for online research, case recording, and virtual learning.\n• Aligned with our values on equality, diversity, and inclusion.',
accessibilityAndTransport: 'Out-of-Pocket travel expenses reimbursed.',
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'We want you to feel confident and supported in your role. We offer:\n• Online training modules, virtual workshops, and video calls.\n• Hands on experience through shadowing and practice in the office.\n• Ongoing guidance and mentoring from experienced team members\n\nWe will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.\nTravel expenses will be reimbursed for agreed trips to your local office or training sessions.',
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'We ask for a commitment of 7–14 hours per week for around 18 months, but we’ll work with you to find a schedule that fits.\nWe will invest in your development with training, mentoring,\nand real-life experience to build your confidence, skills, and future opportunities.\nTravel expenses will be reimbursed for agreed trips to your local office or training sessions.',
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'Do you want to make a positive impact in your community, build valuable skills, and support people when they need it most? Join us as a Volunteer Telephone Advisor and help local people access the information and support they need.',
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'No two days will be the same! As a Volunteer Telephone Advisor, you’ll be:\n• Listening carefully to clients and helping them share their situation\n• Using our advice systems (with full support) to research information and options\n• Explaining choices clearly so people can make informed decisions\n• Recording cases accurately on our secure database\n• Spotting common issues to help highlight challenges affecting local communities',
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