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name: 'The Vault Unlocking Potential CIC',
email: 'emma@openupthevault.co.uk',
type: 'Community Interest Company',
telephone: '07939580501',
contactPerson: 'Emma Louise Bell',
website: 'www.openupthevault.co.uk',
description:
'Statutory and non statutory advocacy and McKenzie Friend support service',
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name: 'Volunteer Advocate',
shortDescription:
'The purpose of an Advocate is to support, represent, and empower individuals to ensure their views, wishes, and rights are heard, understood, and respected.\n\nAn Advocate works independently alongside a person, helping them to:\n\nUnderstand their rights, options, and available services.\nExpress their views, wishes, feelings, and concerns.\nParticipate in decisions that affect their lives.\nAccess information, support, and services.\nChallenge decisions or raise concerns where appropriate.\nReduce barriers to communication and participation.\nPromote choice, independence, dignity, and equality.\n\nAdvocates do not make decisions on behalf of the person. Instead, they help individuals make informed choices and ensure their voice remains at the centre of decision-making processes.',
created: 2026-10-08T10:30:06.366Z,
orgId: '2009',
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name: 'Families/Parenting',
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name: 'Human Rights',
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name: 'Crisis Support',
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name: 'Poverty',
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name: 'Mental Health',
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contactPerson: 'Emma Louise Bell',
contactEmail: 'emma@openupthevault.co.uk',
contactTelephone: '07939 580501',
address:
'82 Poplar Street, South Moor, Stanley, County Durham, DH9 7AX',
hours: '5-10',
websiteLink: 'www.openupthevault.co.uk',
whatYouWillBeDoing:
'Providing information and guidance.\nAttending meetings alongside individuals.\nSupporting complaints, appeals, and safeguarding processes.\nLiaising with professionals and agencies.\nAssisting with housing, health, social care, education, benefits, or family-related matters.\nRecording actions, outcomes, and client wishes.\nMaintaining confidentiality and professional boundaries.\nPromoting safeguarding and wellbeing.',
skillsExperienceAndQualitiesNeeded:
'Skills, Experience and Qualities Needed\n\nWe are looking for a compassionate and motivated individual with excellent communication and organisational skills. Applicants should have experience supporting vulnerable people and a commitment to promoting independence, rights, and inclusion. The successful candidate will be empathetic, professional, reliable, and capable of working both independently and as part of a team. Experience within advocacy, social care, education, family support, safeguarding, or community services is desirable. Knowledge of relevant legislation and safeguarding practices would be advantageous.\n\n',
accessibilityAndTransport:
'This is a flexible, community-based role involving both remote working and attendance at meetings and appointments. Access to reliable transport is desirable. Reasonable adjustments and individual accessibility requirements will be considered and supported wherever possible.',
supportOfferedExpenses:
'Training, Support Offered & Expenses\nFull induction and ongoing training relevant to the Advocate role.\nOngoing supervision, guidance and support from The Vault team.\nOpportunities to develop knowledge and practical advocacy skills.\nSupport with safeguarding, professional boundaries and working with clients.\nReasonable travel and other agreed volunteering expenses will be reimbursed.\nRelevant additional training and development opportunities may be offered where available.',
whenAndWhere:
'The Advocate role is flexible and community-based, with work taking place across County Durham. Support may be provided:\n\nIn community settings, meetings and appointments.\nRemotely by Microsoft Teams, telephone or email.\nAt times agreed according to client needs and service requirements.\nSome flexibility may be required for scheduled meetings and appointments.',
otherInfo:
'Volunteers will be expected to maintain confidentiality, professional boundaries and accurate records.\nA commitment to equality, inclusion, safeguarding and person-centred advocacy is essential.\nThe role may involve supporting people who are experiencing difficult or sensitive circumstances.\nVolunteers must act professionally and ensure the individual\'s voice, wishes and rights remain central to their support.\nRelevant checks, references and induction requirements will apply where appropriate.\nThe Vault welcomes applications from people with lived experience and values the skills and insight this can bring to advocacy.',
startDate: 2026-10-08T10:30:06.366Z,
endDate: 2026-10-29T10:30:06.366Z,
lastModified: 2026-10-08T11:01:02.000Z,
volunteerBenefits:
'Volunteer Benefits\n\nVolunteering as an Advocate can provide valuable experience while making a positive difference to people who need support.\n\nMake a meaningful difference by helping people have their voice, wishes and rights heard.\nGain practical experience in advocacy and client support.\nDevelop communication, listening, confidence and problem-solving skills.\nBuild experience of working alongside professionals and community services.\nDevelop knowledge of safeguarding, confidentiality and professional boundaries.\nGain valuable experience for careers in advocacy, social care, SEND, community work, wellbeing and support services.\nReceive training, ongoing guidance and support.\nMeet new people and become part of a supportive team.\nBuild confidence and gain a sense of achievement from helping others.\nGain experience that can strengthen your CV and future applications.',
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{ _id: '1918',
name: 'Volunteer McKenzie Friend',
shortDescription:
'To provide practical and emotional support to individuals representing themselves in family court proceedings. The volunteer will help people feel informed, organised and supported throughout the court process, while maintaining clear professional boundaries.\n\nThe role may include:\n\nProviding reassurance and practical support.\nHelping individuals organise paperwork and prepare for hearings.\nSupporting individuals to understand information relating to their case.\nTaking notes during meetings or hearings.\nHelping individuals prepare questions or points they wish to raise.\nAttending court alongside the individual where appropriate.\nSignposting to appropriate services and including professional legal services where required.\nMaintaining confidentiality, accurate records and professional boundaries.\n\nImportant: A McKenzie Friend is not a solicitor and does not act as the person\'s legal representative. The role must remain within the permitted boundaries of McKenzie Friend support.',
created: 2026-10-08T11:01:39.636Z,
orgId: '2009',
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name: 'Lanchester' },
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name: 'Durham City' },
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name: 'Families/Parenting',
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active: true,
under16: false,
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contactPerson: 'Emma Louise Bell',
contactEmail: 'emma@openupthevault.co.uk',
contactTelephone: '07939 580501',
address:
'82 Poplar Street, South Moor, Stanley, County Durham, DH9 7AX',
hours: '5-10',
websiteLink: 'www.openuothevault.co.uk',
whatYouWillBeDoing:
'What You Will Be Doing\nSupporting individuals who are representing themselves in family court proceedings.\nProviding practical and emotional support before, during and after hearings.\nHelping individuals organise court paperwork, documents and information.\nSupporting people to prepare questions and key points they wish to raise.\nAttending court hearings or meetings alongside individuals where appropriate.\nTaking notes and helping individuals keep a clear record of important information.\nHelping individuals understand court correspondence and processes, within the boundaries of the role.\nSignposting individuals to solicitors, or other specialist services where appropriate.\nSupporting individuals to communicate their own wishes, views and concerns.\nMaintaining confidentiality, professional boundaries and accurate case records.\nFollowing safeguarding procedures and raising concerns appropriately.\nWorking closely with The Vault Unlocking Potential CIC team and attending relevant training and supervision.',
skillsExperienceAndQualitiesNeeded:
'For the Volunteer McKenzie Friend role:\n\nExcellent communication and active listening skills.\nCalm, patient, empathetic and non-judgemental approach.\nAbility to support people experiencing stressful or sensitive family situations.\nGood written skills and attention to detail.\nConfident organising documents, information and case paperwork.\nAbility to maintain confidentiality and clear professional boundaries.\nReliable, organised and able to work independently.\nUnderstanding of safeguarding and when concerns should be raised.\nAbility to remain impartial and focused on the individual\'s needs.\nComfortable attending meetings and family court hearings.\nBasic understanding of the family court system is desirable, but training and support can be provided.\nPrevious experience in advocacy, family support, social care, SEND, safeguarding, legal services or a similar role would be beneficial.\nLived experience may also bring valuable skills and understanding to the role.',
accessibilityAndTransport:
'This is a flexible, community-based Volunteer McKenzie Friend role. Volunteers may need to attend family court hearings, meetings and appointments across County Durham and the wider North East, alongside some remote support by telephone, email or Microsoft Teams.\n\nAccess to reliable transport is desirable due to the nature of the role. Reasonable adjustments will be considered, and we welcome applications from disabled and neurodivergent volunteers. Individual accessibility requirements can be discussed as part of the recruitment process.',
supportOfferedExpenses:
'Full induction and training will be provided to help volunteers understand the McKenzie Friend role, professional boundaries, safeguarding, confidentiality and supporting individuals through family court proceedings.\n\nVolunteers will receive ongoing guidance and support from The Vault Unlocking Potential CIC, with opportunities to develop their knowledge and practical experience.\n\nReasonable travel and other agreed out-of-pocket expenses will be reimbursed in line with The Vault’s arrangements.',
whenAndWhere:
'This is a flexible Volunteer McKenzie Friend role, with support provided across County Durham and the wider North East. Volunteers may attend family court hearings, meetings and appointments in person, alongside some remote support by telephone, email or Microsoft Teams.\n\nHours are flexible and will depend on the needs of the individual being supported and scheduled court hearings or meetings.',
otherInfo:
'This role involves supporting individuals through potentially sensitive and challenging family court proceedings. Volunteers must demonstrate confidentiality, impartiality, professionalism and clear boundaries at all times.\n\nVolunteers must understand that a McKenzie Friend is not a solicitor and does not replace professional legal advice or legal representation.\n\nA commitment to safeguarding, equality, inclusion and person-centred support is essential. Relevant recruitment checks, references and training will be completed where appropriate.\n\nThe Vault Unlocking Potential CIC welcomes applicants with relevant professional or lived experience who are passionate about helping individuals feel informed, supported and empowered when navigating the family court system.',
startDate: 2026-10-08T11:01:39.636Z,
endDate: 2026-10-29T11:01:39.636Z,
lastModified: 2026-10-08T11:15:53.000Z,
volunteerBenefits:
'For the Volunteer McKenzie Friend role:\n\nGain valuable hands-on experience supporting people through family court proceedings.\nDevelop knowledge and understanding of the family court process and McKenzie Friend role.\nBuild skills in communication, organisation, note-taking and supporting individuals in challenging situations.\nGain experience that may support future careers in law, advocacy, social care, family support and related professions.\nReceive induction, training and ongoing support from The Vault Unlocking Potential CIC.\nBuild confidence and professional experience working alongside individuals and other professionals.\nMake a meaningful difference by helping people feel heard, informed and supported during difficult family circumstances.\nBecome part of a supportive organisation committed to empowering individuals and families.',
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