Purpose of the role
To support The Vault with routine administrative tasks, helping the team keep information organised, respond to enquiries and coordinate day-to-day project activities.
What you could be doing
Organising and updating documents, forms and records.
Helping prepare letters, emails, meeting notes and other documents.
Supporting appointment, meeting or event arrangements.
Handling basic enquiries and directing them to the appropriate team member.
Helping maintain spreadsheets, contact lists or filing systems.
Supporting volunteers and project staff with general admin tasks.
Following guidance on confidentiality, data protection and record keeping.
Tasks will be agreed with the team and matched to your interests and experience. You will be given guidance before handling any confidential information.
What you’ll be doing
Helping organise and maintain documents, forms and electronic files.
Updating spreadsheets, contact lists and other records accurately.
Drafting or formatting letters, emails, meeting notes and simple documents.
Supporting the team with meeting, appointment and event arrangements.
Responding to routine enquiries or passing them to the right team member.
Helping prepare information packs and materials for projects or events.
Providing general admin support to staff and volunteers.
Following The Vault’s guidance on confidentiality, data protection and record keeping.
Tasks will be agreed with you and matched to your skills, interests and available time.
Skills and qualities
You do not need previous administrative experience. We’re looking for someone who is:
Organised, dependable and willing to learn.
Comfortable with basic computer tasks, such as email and documents—or keen to develop these skills.
A clear and considerate communicator.
Careful and accurate when handling information.
Respectful of confidentiality and professional boundaries.
Friendly, helpful and able to work as part of a team.
When and where
Hours are flexible and will be agreed with The Vault. The location and working arrangements can be discussed with the team; please let us know if you need remote volunteering or any adjustments to take part.
Training and support
You’ll receive an introduction to The Vault, guidance on your tasks and ongoing support from the team. Any training or adjustments needed for the role can be discussed.
### Volunteer benefits
- Gain practical experience in administration and office support.
- Develop organisation, communication and digital skills.
- Receive guidance and support from The Vault’s team.
- Contribute to work that supports the community.
- Build experience for your CV and future opportunities.
- Take on flexible tasks suited to your interests and availability.
We’ll discuss your access needs and any reasonable adjustments with you so you can take part comfortably. The working arrangements, including whether tasks can be completed remotely, will be agreed with The Vault.
If any in-person activities require travel, please discuss transport arrangements with the team beforehand. Any expenses must be agreed in advance.
