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name: 'Refuse CIC',
email: 'leerefuse@gmail.com/paigerefuse@gmail.com',
type: 'Community Interest Company',
telephone: '07561765264',
contactPerson: 'Lee Bailey/Paige Walmsley',
website: 'www.refusedurham.org.uk',
description:
'REfUSE Café in Chester-le-Street is a vibrant, community-powered café with a mission to tackle food waste and bring people together. We intercept perfectly good food that would otherwise go to waste — from supermarkets, wholesalers, and local suppliers — and transform it into delicious meals served on a “pay-as-you-feel” basis. This means everyone, regardless of their circumstances, can enjoy good food, good company, and a welcoming space where everyone belongs. The café isn’t just about saving food; it’s about valuing people, creating connection, and showing that small actions can make a big difference.\n\nBeyond the café doors, REfUSE is a thriving hub of community activity. We run workshops, events, and training opportunities that build skills, confidence, and wellbeing — from our Eat Smart sessions helping schools reduce food waste to volunteer training and our popular Restaurant Nights. Volunteers, staff, and customers all work side by side to create a place filled with purpose, laughter, and hope. At REfUSE, food becomes a tool for change — transforming waste into wonder, and strangers into friends.',
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name: 'Front of House Volunteer',
shortDescription:
'Front of house volunteers at REfUSE Café play an exciting and vital role at the heart of everything we do. \n\nThey’re the friendly faces that welcome every guest, create a warm and inclusive atmosphere, and help make our café a place where everyone feels at home. \n\nFrom taking orders and serving delicious rescued food to chatting with customers and sharing our mission to reduce waste and build community, front of house volunteers bring energy, kindness, and connection to every shift. \n\nNo two days are the same — it’s a dynamic role full of laughter, teamwork, and the joy of seeing people come together over great food for a great cause.',
created: 2025-10-02T13:43:09.407Z,
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contactPerson: 'Lee Bailey',
contactEmail: 'leerefuse@gmail.com',
contactTelephone: '07561765264',
address:
'143c Front Street, Chester le Street, County Durham, DH3 3AU',
hours: 'Flexible',
websiteLink: 'https://refusedurham.org.uk/',
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skillsExperienceAndQualitiesNeeded:
'Good team working skills to ensure workload is equally shared among all volunteers.\nGood customer service interactions to ensure clear, polite and friendly communication.\nAbility to understand customer requests and follow them up.\nCleaning to a high standard in variety of areas including sweeping, tables surfaces, toilets etc as required\nManual dexterity needed to carry customer orders to their tables and carry dirty dishes etc back to kitchen.\nSome physical lifting will be required, for example tables, chairs, signs etc\nThis role does not require any past experience. You will learn as you go. Duties may include: delivering food and drinks to customers, making hot drinks and speciality coffees, serving customers using the till and communicating accurately what we do and how the café operates.',
accessibilityAndTransport: '',
supportOfferedExpenses:
'Training packages available including Food Hygiene Level 2, Allergen Awareness and Safeguarding.\n\nOther on-the-job training is provided on shift.',
whenAndWhere:
'The café is open from 9am to 3pm, Tuesday to Saturday. \n\nMorning and afternoon shifts are available. Arrangements can be made around availability.',
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volunteerBenefits:
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{ _id: '1774',
name: 'Kitchen Volunteer',
shortDescription:
'Kitchen volunteers at REfUSE Café are the creative force behind the magic that happens in our kitchen every day. \n\nThey transform rescued ingredients into delicious meals, helping to fight food waste while feeding the community. It’s a hands-on, fast-paced, and rewarding role — chopping, cooking, and plating up alongside a supportive team who share skills, stories, and plenty of laughs. \n\nWhether you’re a confident cook or just keen to learn, every kitchen volunteer helps bring our values to life: turning what might have been wasted into something wonderful and proving that food — and people — are far too good to waste.\n',
created: 2025-10-02T14:15:34.590Z,
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contactPerson: 'Lee Bailey',
contactEmail: 'leerefuse@gmail.com',
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address:
'143c Front Street, Chester le Street, County Durham, DH3 3AU',
hours: 'Flexible',
websiteLink: 'https://refusedurham.org.uk/',
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skillsExperienceAndQualitiesNeeded:
'A basic understanding of cooking is required as you will be working in an industrial-style kitchen. \nFor those wanting to learn how to cook, we recommend Handcrafted, an organisation we closely work with, as a point of call.\nWe ask that you undergo a kitchen trial so that we can assess your confidence and comfortability within the kitchen. If successful, you’ll have the opportunity to\ndevelop your skills alongside our kitchen leads which would also include completing your Level 2 Food Safety with us.\n\nWe are looking for volunteers who:\nEnjoy cooking at home\nCan learn quickly\n\nUnderstand basic health and safety regulations regarding the kitchen\nCan work under pressure in a fast-paced environment\nEnjoy cleaning to a high standard\nEnjoy working in a small, dynamic team\n\nHave the interpersonal skills to communicate with each other',
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supportOfferedExpenses:
'Training packages are available around Food Hygiene Level 2, Allergen Awareness and Safeguarding. Other on-the-job training is provided on shift.',
whenAndWhere:
'The café is open from 9am to 3pm, Tuesday to Saturday.\n\nMorning and afternoon shifts are available. Arrangements can be made around your availability.\n',
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{ _id: '1775',
name: 'Eat Smart Volunteers',
shortDescription:
'Eat Smart volunteers at REfUSE Café play a key role in engaging young people to make healthier, more sustainable food choices. \n\nThey support our workshops and community sessions in schools, helping children learn about where their food comes from and come up with plans to reduce food waste. It’s a hands-on, people-focused role that’s all about sharing knowledge, encouragement, and a love of food. \n\nEat Smart volunteers help turn learning into laughter, ingredients into inspiration, and simple recipes into moments of connection — making a real difference to young people and their families across our community.',
created: 2025-10-02T14:23:25.646Z,
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contactPerson: 'Lee Bailey',
contactEmail: 'leerefuse@gmail.com',
contactTelephone: '07561765264',
address:
'143c Front Street, Chester le Street, County Durham, DH3 3AU',
hours: 'Flexible',
websiteLink: 'https://refusedurham.org.uk/',
whatYouWillBeDoing:
'Eat Smart is an education project working with different primary schools across the region each half term. It aims to empower children, in partnership with their school staff and catering providers, to take action to reduce food waste across their entire school site. \n\nREfUSE volunteers make a fantastic contribution in supporting the delivery of Eat Smart workshops in classrooms from nurseries to Year 6 where we explore the reasons for putting less food in the bin, the energy and resources that it takes to produce their meals, and we throw down the challenge to be brave and try\nnew foods. \n\nREfUSE volunteers are also involved in food audits across the school site, collecting data and talking to children about their food.\n\nIn addition to Eat Smart, established REfUSE volunteers are engaged in running activities in the café and warehouse to enable young people to understand how\nREfUSE supports a healthy and sustainable food system and what we can all do at home to become food waste saving heroes.\n\nPlease note that work with schools requires a DBS check (organised by REfUSE) and we ask that volunteers who are interested in engagement roles first volunteer in general café roles for an extended period of time.\n\nWorking with young people is an important aspect of our work at REfUSE and training is provided for all role. Please ask for more information.',
skillsExperienceAndQualitiesNeeded:
'Confident public speakers.\nComfortable working with young people.\nClean DBS.\nCompleted at least one volunteering shift at REfUSE - can be arranged for new volunteers.',
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whenAndWhere: 'During school hours and some evenings.',
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{ _id: '1776',
name: 'Restaurant Night Volunteers',
shortDescription:
'Restaurant Night volunteers at REfUSE Café help create one of the most special experiences we offer — transforming the café into a vibrant, welcoming restaurant where rescued food meets fine dining. \n\nThese volunteers bring energy and flair to the evening, greeting guests, serving beautifully prepared dishes, and helping to create a memorable atmosphere filled with community spirit. \n\nIt’s a chance to be part of something truly unique — turning surplus ingredients into a restaurant-quality experience, showcasing the creativity of our chefs, and giving diners a taste of what’s possible when people and food are valued. Every Restaurant Night is a celebration, and our volunteers are at the heart of it.',
created: 2025-10-02T14:36:07.892Z,
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contactPerson: 'Lee Bailey',
contactEmail: 'leerefuse@gmail.com',
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address:
'143c Front Street, Chester le Street, County Durham, DH3 3AU',
hours: '5:30 - 9:30pm on a Thursday',
websiteLink: 'https://refusedurham.org.uk/',
whatYouWillBeDoing:
'Our restaurant nights help to raise funds for the ongoing work of our non-profit café. \n\nThree times a month, we have a volunteer guest chef who puts together a three course meal for 40 diners on a Thursday evening. We pull out the posh\ncrockery, ambient lighting and the customers who can’t support us during the working day, come along to enjoy a restaurant-style meal.\n\nAs part of the restaurant night team you’ll be part of these extremely popular nights, helping to prep or serve food, serving dishes to our customers or\nclearing away and washing up. You will learn new skills and develop your cooking confidence.\n\nIf cooking isn’t your thing, we also have volunteering opportunities in the vitally important washing up department and front of house serving food and drinks\nto customers.\n\n',
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'You’ll need to enjoy working in a fast paced environment and be able to work well within a team setting.\n\nRoles available: waiting staff, kitchen porters, kitchen assistants.',
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