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OrganisationInfo:
{ _id: '10041',
name: 'Durham Cathedral',
email: 'volunteers@durhamcathedral.co.uk',
type: 'Church/Religious Group',
telephone: '0191 3744068',
contactPerson: 'Marie Wisson',
website: 'www.durhamcathedral.co.uk',
description:
'WHAT ARE WE? \nA place of worship, welcome and hospitality. Not just a church and one of the most beautiful and historically significant buildings in the world - but also a major visitor attraction, museum, library, shop, restaurant and school. \n\nWHO ARE WE? \nWe have more than 750 magnificent volunteers and a rich selection of diverse and interesting roles in both specialist and non-specialist areas. You can support us in customer service, marketing, fundraising, education, flower arranging, textile conservation, listening, bell ringing, Sunday serving, administration and reception. There are those who support with governance, conservation, the food bank, woodlands and riverbanks, our library and the Open Treasure museum with its internationally important collections. \n\nKITEMARK:\nWe have been awarded the County Durham Kitemark in volunteering which is a standard of best practice awarded to organisations that recognise the value of recruiting and retaining volunteers and try to overcome barriers to volunteering. It also shows that volunteers receive a high quality, positive volunteering experience. We welcome those from all nationalities, religions, beliefs, cultures and backgrounds.\n\nJOIN US!\nCome and join our incredible, supportive volunteer and Cathedral community. Be part of 1,000 years of history, absorb yourself in local heritage and culture and help to support the future sustainability of your Cathedral. So whether you\'re looking for something to fill your time, a way of meeting new people, an opportunity to learn new things, use your skills or speak with experience in that all-important job interview - we\'d love to hear from you - so that we can find you a role that suits your needs and talents. \n\nVOLUNTEERING AND COVID-19\nDue to COVID-19 restrictions, many volunteer roles remain suspended and some may change in the future. It will also take us a little longer to welcome you into our volunteer community. The safety and wellbeing of our volunteers is of paramount importance. Please do still enquire about opportunities and we can keep in touch and do some of the paperwork, so that you are ready to start as soon as the situation allows. \n',
logoImage:
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urlFragment: 'durham-cathedral-10041',
hasKiteMark: true,
jobs:
[ { _id: '1028',
name: 'Bedesman Volunteer',
shortDescription:
'To support the important and long Benedictine tradition of welcoming everyone to the Cathedral. Being visible and available to engage, inform and assist visitors. To support the smooth operation and security of the building, its services and activities.\n\nAs a key part of the front of house team of staff and volunteers you will be expected to play a proactive and dynamic role in ensuring that Durham Cathedral builds and maintains a reputation as one of the most welcoming and best loved attractions in the region and beyond.\n',
created: 2020-07-13T11:53:28.904Z,
orgId: '10041',
locations:
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name: 'Durham City' },
[length]: 1 ],
jobTypes:
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name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
{ _id: '9f71d5e3-4cfa-46a0-8506-a4f4d74106dc',
name: 'Reception/Customer Services',
backgroundImage: '',
iconImage: '' },
{ _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
name: 'Faith/Religion',
backgroundImage: '',
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active: true,
contactPerson: 'Marie Wisson, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'The Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T00:00:00.000Z,
endDate: 2021-07-13T11:53:28.904Z,
whatYouWillBeDoing:
'•\tTidying books and candle-stands.\n•\tParticipation in services.\n•\tAssisting the Vergers as required.\n•\tEnsuring a consistent welcome, actively engaging with visitors when appropriate to inform and delight.\n•\tTo be an ambassador for the Cathedral. \n•\tDeal with visitor requests for assistance and information.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tDiscreetly and tactfully advise visitors who are in breach of Cathedral policies. \n•\tHelp staff to maintain an overview of the safety and well-being of visitors and the building, including following procedures in, \n e.g. health and safety, safeguarding and security.\n•\tAssisting with the safe and efficient flow of visitors.\n',
skillsExperienceAndQualitiesNeeded:
'•\tA pleasant, polite, calm and welcoming manner, especially with members of the public.\n•\tKnowledge of Church of England liturgy.\n•\tRespect and sensitivity towards all religions, beliefs, cultures and backgrounds and an empathy with the mission and values of \n the Cathedral.\n•\tArticulate with excellent communication skills.\n•\tDiscreet and observant of visitor behaviour.\n•\tThe ability to deal with crowds.\n•\tAble to work in a team.\n•\tReliable, conscientious and a good time keeper. \n•\tFlexible and adaptable. \n•\tAble to deal with difficult situations efficiently and with tact and diplomacy.\n•\tGood mobility and stamina as volunteers will be required to stand, sit, walk as well as negotiate steps and uneven surfaces.\n•\tWillingness to learn about the Cathedral past, present and future, extending your knowledge for visitors’ queries and to \n proactively support a visitor’s experience.\n',
whenAndWhere:
'WHEN?:\nThe Cathedral is open Monday – Sunday.\nFlexible shift patterns.\n\nWHERE?:\nThe Cathedral and its associated buildings.\n',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tShadowing existing Bedesmen.\n•\tTraining will be given in Liturgical duties, customer service, health and safety and other areas as becomes necessary.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module Should be completed before you start your volunteer role. help is available to do this.\n•\tThe Foundation Module (C1) should be completed as soon as possible and preferably within 3 months of starting your \n volunteer role. It is offered as an in-house group session and needs to be refreshed every 3 years. \n\nSUPPORTED BY:\n•\tVerging Team including Head Verger.\n•\tVolunteers Manager and Volunteer Administrator. \n\nVolunteers and staff work proactively together to create a dynamic front of house team.\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.\n\nUnfortunately we are unable to offer expenses.\n',
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible.\n•\tTo be part of living history, continuing the medieval tradition of bedeing, thought to have originated in Durham in the 14th \n century!\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tExperience in a visitor focused role.\n•\tReferences available on request.\n•\tBeing part of some of the key events in the Cathedral’s liturgical calendar and involvement in the important life and history of \n Durham’s most iconic building.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training within the Cathedral.\n',
otherInfo:
'Recruitment is through an application form with references, interview, induction and introductory period.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.\n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n',
urlFragment: 'bedesman-volunteer-1028' },
{ _id: '1029',
name: 'Cathedral Patrol Volunteer',
shortDescription:
'To support the security and safety of the Cathedral by providing a visible deterrent and reassuring presence for staff, volunteers and visitors.\n\nProviding a hospitable welcome to visitors being visible and available to engage, inform and signpost visitors. \n\nAs a key part of the team you will be expected to play a proactive and dynamic role alongside fellow staff and volunteers to ensure that Durham Cathedral builds and maintains a reputation as one of the safest and most welcoming attractions in the region and beyond.\n',
created: 2020-07-13T12:52:26.814Z,
orgId: '10041',
locations:
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name: 'Durham City' },
[length]: 1 ],
jobTypes:
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name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
{ _id: '9f71d5e3-4cfa-46a0-8506-a4f4d74106dc',
name: 'Reception/Customer Services',
backgroundImage: '',
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active: true,
contactPerson:
'Marie Wisson, Volunteers Manager / Carol Ross, Volunteers Administrator',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: '',
startDate: 2020-07-13T00:00:00.000Z,
endDate: 2021-07-13T12:52:26.814Z,
whatYouWillBeDoing:
'•\tTo sit and observe and or walk around the Cathedral and its environs on various flexible and changing routes as required.\n•\tTo be observant and vigilant, noting down anything suspicious or of concern and reporting back to the Head of Security as \n appropriate.\n•\tTo ensure a consistent welcome as an ambassador for the Cathedral.\n•\tTo deal with visitor requests for assistance and information.\n',
skillsExperienceAndQualitiesNeeded:
'•\tA pleasant, polite, calm and welcoming manner.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds.\n•\tDiscreet and observant of visitor behaviour. \n•\tAbility to work in a team. \n•\tReliability, conscientiousness.\n•\tFlexibility and adaptability. \n•\tTact and diplomacy.\n',
whenAndWhere:
'The Cathedral is open Monday – Sunday. \nOne shift per month is encouraged but we can be flexible and are grateful for any donation of time that fits around your needs. You pick the day and time!\n\nCathedral and environs, including Cloister, entrance, The Chapel of the Holy Cross and Deanery Garden, College Green and Woodlands and Riverbanks. This includes both inside and outside locations and the routes are decided by you.\n',
supportOfferedExpenses:
'•\tInduction.\n\nTRAINING:\n•\tSpecific training relevant to the role from the Head of Security.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module should be completed before or when you start your volunteer role. Support is available to do this..\n•\tThe Foundation Module (C1) should be completed as soon as possible and preferably within 3 months of starting your \n volunteer role. It is offered as an in-house group session and needs to be refreshed every 3 years. \n\nSUPPORT FROM:\n* Security Manager and his team of Porters (security personnel).\n* Volunteers Manager and Volunteers Administrator.\n\nUnfortunately we are unable to offer expenses. \n',
volunteerBenefits:
'•\tReferences available on request.\n•\tHelping to protect and preserve our historic and cultural heritage.\n•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible.\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tOpportunity to learn more about the Cathedral.\n•\tBeing involved in the important life and history of one of Durham’s most iconic buildings.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles within the Cathedral.\n•\tOpportunity for various optional training that may be useful for personal and professional capacity.\n',
otherInfo:
'Durham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience. \n\nRecruitment is through an application form with references, informal interview, induction and introductory period. \n\nAppropriate identification is provided.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agree in advance. \n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n',
urlFragment: 'cathedral-patrol-volunteer-1029' },
{ _id: '1030',
name: 'Cathedral Welcome Steward',
shortDescription:
'To support the important and long Benedictine tradition of welcoming everyone to the Cathedral. Being visible and available to engage, inform and assist visitors. To support the smooth operation of the building.\n\nAs a key part of the front of house team of staff and volunteers you will be expected to play a proactive and dynamic role in ensuring that Durham Cathedral builds and maintains its reputation as one of the most welcoming and best loved attractions in the region and beyond.\n',
created: 2020-07-13T12:56:05.283Z,
orgId: '10041',
locations:
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name: 'Durham City' },
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jobTypes:
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name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
{ _id: '9f71d5e3-4cfa-46a0-8506-a4f4d74106dc',
name: 'Reception/Customer Services',
backgroundImage: '',
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name: 'Faith/Religion',
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active: true,
contactPerson:
'Marie Wisson, Volunteers Manager / Carol Ross, Volunteers Administrator',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 3744068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH',
hours: 'Cathedral Office is open 09:00 - 16:40',
startDate: 2020-07-13T00:00:00.000Z,
endDate: 2021-07-13T00:00:00.000Z,
whatYouWillBeDoing:
'•\tEnsuring a consistent welcome, actively engaging with visitors when appropriate to inform and delight.\n•\tTo be an ambassador for the Cathedral. \n•\tDeal with visitor requests for assistance and information, enhancing the visitor experience and adding a personal touch.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tDiscreetly and tactfully advise visitors who are in breach of Cathedral policies. \n•\tHelp staff to maintain an overview of the safety and well-being of visitors and the building, including following procedures in, \n for example, health and safety, safeguarding and security.\n•\tAssisting with the safe and efficient flow of people when entering, inside and leaving the building.\n',
skillsExperienceAndQualitiesNeeded:
'•\tA pleasant, polite, calm and welcoming manner.\n•\tRespect and sensitivity towards all nationalities, religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a \n working church. You do not have to be religious but just empathic to the organisation\'s mission and ethos.\n•\tArticulate with excellent communication skills. \n•\tDiscreet and observant of visitor behaviour. \n•\tAbility to work in a team. \n•\tReliable, conscientious and a good time keeper. \n•\tFlexible and adaptable. \n•\tTact and diplomacy.\n•\tA good degree of mobility and stamina as volunteers will be required to stand, sit, walk as well as negotiate steps and uneven \n surfaces.\n•\tWillingness to learn about the Cathedral past, present and future, extending your knowledge for visitors’ queries and to \n proactively support a visitor’s experience. \n•\tThe ability to deal with crowds.\n\n',
whenAndWhere:
'WHEN?:\nThe Cathedral is open Monday – Sunday: \nMon. – Sat. shifts are 09:30-13:00 and 13:00- 16:30, plus up to 20:00 during some summer months (optional). \nSun. shifts are 12:00-15:00 and 15:00 – 17:30. \nTwo shifts per month is encouraged but we are also flexible and wish to encourage any donation of time.\n\nWHERE?:\nCathedral and its environs including the Cloister, Foyer, The Chapel of the Holy Cross and The Priors Hall.\n',
supportOfferedExpenses:
'•\tInduction and shadowing existing Stewards.\n\nTRAINING:\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module should be completed before you start your volunteer role. Support with this is available..\n•\tThe Foundation Module (C1) should be completed as soon as possible, preferably within 3 months of starting your volunteer \n role and is offered as an in-house group session and needs to be refreshed every 3 years. \n\nSUPPORT FROM:\n•\tSenior Welcome Stewards.\n•\tVolunteers Manager and Volunteers Administrator.\n•\tVisitor Desk Team.\nVolunteers and staff work proactively together to create a dynamic front of house team.\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience. \n\nUnfortunately we are unable to offer expenses.\n',
volunteerBenefits:
'positive as possible.\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tExperience in a visitor focused role.\n•\tReferences available on request.\n•\tBeing part of some of the key events in the Cathedral’s liturgical calendar and involvement in the important life and history of \n Durham’s most iconic building.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles within the Cathedral.\n•\tVarious optional volunteer training as available.\n',
otherInfo:
'Due to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance. \n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n',
urlFragment: 'cathedral-welcome-steward-1030' },
{ _id: '1031',
name: 'Chaplain Volunteer',
shortDescription:
'To support the important and long Benedictine tradition of welcoming everyone to the Cathedral through the Cathedral’s Ministry of Welcome. \n\nBeing available to visitors, volunteers and staff who wish to discuss faith or have spiritual or pastoral concerns.\n\n*** It is essential that all chaplains are under the authority of their respective Church and the Cathedral cannot accept chaplains whose ministry is not recognised by and accountable to a Christian Church that is a member of Churches Together in Britain and Ireland (CTBI). *** All chaplains are in authorised ministry in a recognised Christian church and lay chaplains work alongside ordained chaplains.\n',
created: 2020-07-13T13:02:27.486Z,
orgId: '10041',
locations:
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name: 'Durham City' },
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jobTypes:
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name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
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active: true,
contactPerson: 'Marie Wisson, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T13:02:27.486Z,
endDate: 2021-07-13T13:02:27.486Z,
whatYouWillBeDoing:
'•\tProvide counsel and support for people who want to talk in confidence about pastoral and/or spiritual concerns.\n•\tProvide appropriate ministry and/or refer people to other sources of help. \n•\tEnsure a consistent welcome, engaging with visitors as appropriate.\n•\tBe an ambassador for the Cathedral and the Church of England.\n•\tHave an awareness of the safety, security and well-being of visitors and the building. \n•\tTo volunteer alongside volunteers, staff and the Pastor to the Cathedral Community as required.\n',
skillsExperienceAndQualitiesNeeded:
'•\tChristians who are at ease with themselves and others.\n•\tA pleasant, polite, calm and welcoming manner.\n•\tShare the Cathedral’s vision for ministry to visitors and staff.\n•\tInterest in and skills for meeting people and being available to them.\n•\tApproachable but respectful other people’s space.\n•\tGood listeners. Experience of counselling is useful.\n•\tAbility to recognise when a conversation needs to move into a more focused pastoral mode and are able to facilitate that shift.\n•\tNot easily shocked and who can keep confidences appropriately.\n•\tRespectful and sensitive towards all nationalities, religions, beliefs, cultures and backgrounds. \n•\tCan explain the Christian faith to people whatever their background in the faith.\n•\tComfortable praying with people when appropriate and are able to respond when a confession is asked for.\n•\tEmpathy and / or awareness of mental health issues.\n•\tDiscreet and observant of visitor behaviour. \n•\tA reasonable degree of mobility to negotiate standing, sitting, walking as well as negotiating steps and uneven surfaces.\n',
whenAndWhere:
'WHEN?:\nThe Cathedral is open Monday – Sunday: \nYou would join a stewarding team: Mon. – Sat. shifts are 09:30-13:00 and 12:45- 16:30, plus up to 20:00 during some summer months. Sun. shifts are 12:30-15:00 and 15:00 – 17:30. \n\nThere are two chaplaincy seasons - the summer season when the full team is used and the quieter winter season. At least four duties per season is encouraged but times are flexible and we wish to encourage any donation of time.\n\nWHERE?:\nDurham Cathedral and its environs.\n',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tShadowing existing Chaplains.\n•\tEffective Listening training from our Listeners.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module should be completed when you start your volunteer role. Help with this is available.\n•\tThe Foundation Module (C1) must be completed within 3 months of starting your volunteer role and is offered as an in-house \n group session and needs to be refreshed every 3 years. \n\nThe Cathedral is committed to supporting chaplains in the ministry they undertake in its name and organises regular meetings which it is expected chaplains attend. Additional training and support will be arranged as required. \n\nSUPPORTED BY:\n•\tCanon Chancellor and PA to the Dean.\n•\tVolunteers Manager and Volunteers Administrator.\n\nVolunteers and staff work proactively together to create a welcoming and supportive front of house team.\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.\n\n•\tCertain expenses can be reimbursed as agreed in advance.\n',
volunteerBenefits:
'•\tMaking a real difference to a wide range of people who may benefit from pastoral care and spiritual counsel.\n•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’, staff and other volunteers’ \n experience of faith as positive as possible.\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tBeing part of some of the key events in the Cathedral’s liturgical calendar and involvement in the important life and history of \n Durham’s most iconic building.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant.\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training within the Cathedral.\n',
otherInfo:
'Recruitment is through an application form with references, informal interview, induction, shadowing and introductory period.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance. \n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n\nA DBS check is mandatory for this role. \n',
urlFragment: 'chaplain-volunteer-1031' },
{ _id: '1032',
name: 'Education Volunteer',
shortDescription:
'To support the Cathedral\'s busy and vibrant Education Team in delivering high quality sessions to school, college and uniformed groups. Assisting in delivering family activities during school holidays and/or weekends. ',
created: 2020-07-13T13:07:31.818Z,
orgId: '10041',
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active: true,
contactPerson: 'Marie Wisson, Volunteers Manager ',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T13:07:31.818Z,
endDate: 2021-07-13T00:00:00.000Z,
whatYouWillBeDoing:
'•\tTo provide a friendly, lively, enthusiastic and skilled delivery of set sessions which engage learners. \n•\tTo inform and inspire children and young people through a number of teaching methods that can include tours, storytelling and \n object handling.\n•\tTo support the safety and well-being of those in the session.\n•\tHelping to ensure consistent high quality delivery of the Cathedral’s Education Programme including constant reflective \n practice to guarantee high standards are maintained.\n',
skillsExperienceAndQualitiesNeeded:
'•\tA lively, enthusiastic and skilled individual who can engage learners of all ages and has a willingness to work with different age \n groups.\n•\tArticulate with excellent communication skills including a strong, clear speaking voice.\n•\tRespect and sensitivity towards all religions, beliefs, cultures and backgrounds and an empathy with the mission and values of \n the Cathedral. You do not have to be religious but just empathic to the organisation\'s mission and ethos.\n•\tAble to adapt to suit the needs of learners.\n•\tA general understanding of the National Curriculum is useful.\n•\tReflective practitioner. \n•\tReliable, conscientious and a good time keeper. \n•\tFlexible and adaptable. \n•\tThe ability to deal with difficult situations safely and efficiently and with tact and diplomacy.\n•\tA good degree of mobility and stamina as volunteers may be required to lead groups both inside and outside the Cathedral, \n negotiating steps and uneven surfaces.\n•\tWillingness to attend relevant training courses and learn about the Cathedral. \n•\tTeaching experience and/or volunteering experience with children and young people is desirable.\n•\tExperience of working with learners with special educational needs (SEN) is desirable\n•\tKnowledge of other languages including BSL is desirable.\n',
whenAndWhere:
'WHEN?:\nEducation delivery usually takes place between 09:30 and 14:00 Monday to Friday during term time. \nFamily activities usually take place during school holidays, Monday to Friday 10:00 to 16:00 and some weekends.\n\nWHERE?:\nCathedral, Education Centre next door, the Open Treasure museum and the Woodlands and Riverbanks surrounding the Cathedral including our Forest School.\n',
supportOfferedExpenses:
'TRAINING:\n•\tDepending on your experience, up to 1 year shadowing members of the Cathedral Education Team.\n•\tRegular Education Volunteer update meetings.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding course should be completed before you start your volunteer role. Support to complete this is available.\n•\tThe Foundation Level (C1) safeguarding should be completed as soon as possible and preferably within 3 months of starting \n your volunteer role. It is offered as an in-house group session, refreshed every 3 years.\n\nFURTHER SUPPORT FROM:\n•\tEducation Team including the Head of Education and Education Assistant.\n•\tVolunteers Manager and Volunteers Administrator.\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.\n\nUnfortunately we are unable to offer expenses.\n',
volunteerBenefits:
'•\tPlaying an important role in helping to deliver the Cathedral’s Education Programme, giving learners a positive, informative and \n enthusiastic experience.\n•\tExperience of working with children and young people within and outside formal education. References available on request.\n•\tA diverse, stimulating and satisfying voluntary role.\n•\tBeing part of a passionate and dedicated team.\n•\tBeing part of some of the key events in the Cathedral’s calendar.\n•\tBeing involved in the important life and history of Durham’s most iconic building and encourage a love for local heritage.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training.\n',
otherInfo:
'Recruitment is through an application form with references, interview, induction and shadowing period. A DBS check is mandatory for this role and will be undertaken during your shadowing period.\n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.\n',
urlFragment: 'education-volunteer-1032' },
{ _id: '1033',
name: 'Fundraising and Development Volunteer',
shortDescription:
'The Development Team is responsible for raising voluntary income to support the Cathedral’s daily life and mission. The team raise restricted funds for areas of work including music and education, as well as unrestricted funds which can be used wherever they are most needed.\n\nYou would provide support, as and when needed, to the Development Team in relation to planning, coordinating and delivering fundraising and other Development events. It costs £15 / minute to keep Durham Cathedral open so this is a vital voluntary role for the sustainability of the building.\n',
created: 2020-07-13T13:11:10.390Z,
orgId: '10041',
locations:
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name: 'Durham City' },
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jobTypes:
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name: 'Museums/Heritage',
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{ _id: '9f71d5e3-4cfa-46a0-8506-a4f4d74106dc',
name: 'Reception/Customer Services',
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{ _id: 'b01c10e0-43ce-4898-a3cf-0814acccc482',
name: 'Fundraising',
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active: true,
contactPerson: 'Marie Wisson, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: 'Contact Telephone\t0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T13:11:10.390Z,
endDate: 2021-07-13T00:00:00.000Z,
whatYouWillBeDoing:
'•\tRepresent the Development Team at services and events (some of which may be off-site), with a view to engaging people with \n the work of the Cathedral and ways in which they can support.\n•\tAssist in the delivery of marketing activities / materials to raise awareness of giving to the Cathedral and of events which have \n a fundraising focus.\n•\tProvide administrative support for fundraising events including helping to compile mailing lists, sending out invitations and \n preparing information packs.\n•\tParticipate in cash collections for the Cathedral at major events and services.\n',
skillsExperienceAndQualitiesNeeded:
'•\tA pleasant, polite, calm and welcoming manner.\n•\tFriendly and personable communicator.\n•\tStrong written and oral communication skills.\n•\tGood attention to detail. \n•\tProficient in Microsoft Office and using the Internet as a research tool.\n•\tCustomer care experience is desirable.\n•\tConscientious, resourceful and self-motivated.\n•\tConfidence in cash handling/credit card processing and helping with the sale of merchandise at events.\n•\tIntegrity, tact and diplomacy.\n',
whenAndWhere:
'WHEN?:\nFlexible, to be agreed. \n\nWHERE?:\nDurham Cathedral, home-working (by arrangement), and at third party venues (for events, etc).\t\n',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tTraining and support will be provided from within the Development Team as required.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module must be completed when you start your volunteer role. Help with this is available.\n•\tThe Foundation Module (C1) should be completed as soon as possible and preferably within 3 months of starting your \n volunteer role. This is offered as an in-house group session and needs to be refreshed every 3 years. \n\nSUPPORTED BY:\n•\tDevelopment & Strategy Team.\n•\tVolunteers Administrator and Volunteers Manager .\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.\n\nUnfortunately we are unable to offer expenses.\n',
volunteerBenefits:
'•\tExperience of working within the charitable / fundraising sector.\n•\tExperience of working as part of a busy team.\n•\tOpportunities to develop skills, particularly fundraising, communication, organisational, time-management and customer \n service skills.\n•\tOpportunities to participate in a range of events and services including some of the Durham City-wide festivals e.g. Lumiere, as \n well as the Cathedral’s own productions e.g. St Cuthbert’s Fair.\n•\tBeing involved in the important life and history whilst helping to maximise the income for the Cathedral to help maintain one \n of Durham’s most iconic buildings.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tReferences on request.\n',
otherInfo:
'Recruitment is through an application form with references, informal interview, induction and introductory period.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.\n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment.\n',
urlFragment: 'fundraising-and-development-volunteer-1033' },
{ _id: '1036',
name: 'Reception Volunteer',
shortDescription:
'To help provide a warm welcome and excellent customer service to visitors, the general public, staff, volunteers, suppliers and service providers both in person and on the telephone.',
created: 2020-07-13T13:20:00.814Z,
orgId: '10041',
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name: 'Durham City' },
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name: 'Administration/Office',
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active: true,
contactPerson: 'Carol Ross, Volunteers Administrator',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4076',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T13:20:00.814Z,
endDate: 2021-07-13T00:00:00.000Z,
whatYouWillBeDoing:
'•\tOperate the Cathedral’s switchboard, answering telephone queries, redirecting calls and taking messages.\n•\tDeal with visitor enquiries.\n•\tTake deliveries and inform member of staff as required.\n•\tOperate the intercom to greet visitors, checking ID on entry, requesting visitors to building sign in/out and informing the \n member of staff concerned.\n•\tRecording vehicle registrations and inputting into the monitor as required.\n•\tTo provide refreshments for visitors to the Cathedral Office.\n•\tSmall administrative tasks.\n',
skillsExperienceAndQualitiesNeeded:
'•\tExcellent telephone manner.\n•\tCourteous, friendly and helpful.\n•\tGood customer service skills.\n•\tAble to record and convey information and messages effectively.\n•\tConfident in dealing with a wide range of people.\n•\tReliable, honest, discrete and trustworthy.\n•\tAble to remain calm under pressure. \n•\tAble to use own initiative.\n',
whenAndWhere:
'WHEN?:\nMonday – Friday: Morning and afternoon shifts 09:00 – 13:00 and 13:00 – 16:30.\nFlexible shifts depending on your availability.\n\nWHERE?:\nCathedral Office, The College, Durham, DH1 3EH.\n',
supportOfferedExpenses:
'TRAINING:\n•\tTelephone switchboard training.\n•\tStaff locations and contact details.\n•\tOperating the door into the office.\n•\tVehicle Registration monitor.\n•\tNational Church of England Safeguarding training: The Church of England C0 online safeguarding course should be completed \n before you start your volunteer role. Support is available to do this.\n•\tC1 safeguarding should be completed as soon as possible and preferably within 3 months of starting your volunteer role. It is \n offered as an in-house group session. \n\nSUPPORTED BY:\n•\tChapter Clerk and Governance and Compliance Officer.\n•\tVolunteers Administrator and Volunteers Manager.\n\nUnfortunately we are unable to offer expenses.\n \nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience. \n',
volunteerBenefits:
'•\tTo be part of a friendly and supportive team of people.\n•\tMeeting and getting to know staff members and a wide range of people connected with the Cathedral.\n•\tExperience in a busy office. References available on request.\n•\tTea / coffee / biscuits – and (often) cake!\n•\tBeing involved in the important life and history of one of Durham’s most iconic buildings, supporting its sustainability.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant. Conditions apply.\n•\tReferences on request.\n•\tThe opportunity to access training and other volunteering roles within the Cathedral.\n',
otherInfo:
'Recruitment is through an application form with references, informal interview, induction, shadowing and introductory period.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.\n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n',
urlFragment: 'reception-volunteer-1036' },
{ _id: '1037',
name: 'Textiles Conservation Volunteer',
shortDescription:
'To ensure regular maintenance and cleaning of the Cathedral’s important textiles including frontals, kneelers and vestments.\n•\tTo help preserve the Cathedral’s collection of textiles currently in use for future generations.\n•\tTo evaluate and feedback on the condition of the textiles to the Head of Collections.\n',
created: 2020-07-13T13:22:40.838Z,
orgId: '10041',
locations:
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name: 'Durham City' },
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name: 'Conservation/Environment',
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backgroundImage: '',
iconImage: '' },
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active: true,
contactPerson: 'Marie Wisson, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T13:22:40.838Z,
endDate: 2021-07-13T00:00:00.000Z,
whatYouWillBeDoing:
'•\tUse special museum vacs to carefully remove dust and debris.\n•\tSupport the Head of Collections to document any changes in the condition of textiles.\n',
skillsExperienceAndQualitiesNeeded:
'•\tExperience in conservation cleaning techniques is desirable.\n•\tA reasonable degree of mobility and stamina as volunteers will be required to reach, lift, handle equipment as well as negotiate \n steps and uneven surfaces.\n•\tWillingness to wear protective equipment and follow health and safety guidelines.\n•\tWillingness and ability to learn and use new information through instruction and relevant training courses.\n•\tAbility to work independently and seek advice if required.\n\nPlease note: the task involves contact with dust. Individuals with asthma, chest complaints or allergies may not be suited to this role.\n',
whenAndWhere:
'WHEN?:\nAd hoc and flexible, at times to suit you.\n\nWHERE?:\nCathedral and its environs including the Cloisters, Foyer, Shop and Restaurant areas, The Chapel of the Holy Cross and The Priors Hall.\n',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tSpecialist training from our consultant Textiles Conservator.\n•\tWritten procedures manual supplied.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module should be completed when you start your volunteer role. Support for this is available.\n•\tThe Foundation Module (C1) should be completed as soon as possible and preferably within 3 months of starting your \n volunteer role and is offered as an in-house group session. It needs to be refreshed every 3 years. \n\nSUPPORTED BY:\n•\tLibrary & Collections Team including the Head of Collections and Exhibitions Officer.\n•\tVolunteers Manager and Volunteer Administrator.\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.\n\nUnfortunately we are unable to offer expenses.\n',
volunteerBenefits:
'•\tPlaying an important role in helping to maintain and preserve the fabric of the Cathedral.\n•\tTraining and working with an Accredited Textile Conservator.\n•\tBeing part of a passionate and dedicated team.\n•\tReferences available on request.\n•\tBeing involved in the important life and history of Durham’s most iconic building and its sustainability for future generations.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training within the Cathedral.\n',
otherInfo:
'Recruitment is through an informal interview, induction and introductory period.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance. \n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n',
urlFragment: 'textiles-conservation-volunteer-1037' },
{ _id: '1038',
name: 'Verger Volunteer',
shortDescription:
'To support the smooth operation of the Cathedral and its services, activities and events. \n\nPreparing the Cathedral for services and events.\n\nAssisting the team in maintaining a warm welcome, cleanliness, security and good order in the Cathedral.\n',
created: 2020-07-13T13:25:05.683Z,
orgId: '10041',
locations:
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name: 'Durham City' },
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name: 'Museums/Heritage',
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backgroundImage: '',
iconImage: '' },
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active: true,
contactPerson: 'Marie Wisson, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '0191 374 4068',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: 'Cathedral Office is open 09:00 - 16:30',
startDate: 2020-07-13T13:25:05.683Z,
endDate: 2021-07-13T00:00:00.000Z,
whatYouWillBeDoing:
'•\tSet up for and participation in services.\n•\tMoving furniture. \n•\tConstruction of staging.\n•\tGeneral cleaning and polishing.\n•\tEnsuring a consistent welcome, actively engaging with visitors when appropriate to inform and delight.\n•\tTo be an ambassador for the Cathedral. \n•\tDeal with visitor requests for assistance and information.\n•\tDiscreetly and tactfully advise visitors who are in breach of Cathedral policies. \n•\tHelp staff to maintain an overview of the safety and well-being of visitors and the building, including following procedures in, \n for example, health and safety, safeguarding and security.\n',
skillsExperienceAndQualitiesNeeded:
'•\tA pleasant, polite, calm and welcoming manner, especially with members of the public.\n•\tKnowledge of Church of England liturgy. \n•\tRespect and sensitivity towards all religions, beliefs, cultures and backgrounds. An empathy with the mission and values of the \n Cathedral. \n•\tTo be able to follow and give clear instructions or directions. \n•\tPhysically strong, able to lift and carry. Good mobility and stamina as volunteers will be required to stand, sit, walk as well as \n negotiate steps and uneven surfaces. \n•\tTo be discreet and observant of visitor behaviour. \n•\tThe ability to deal with crowds and pressured situations.\n•\tTo be able to work in a team. \n•\tReliable, conscientious and a good time keeper. \n•\tFlexible and adaptable. \n•\tThe ability to deal with difficult situations efficiently and with tact and diplomacy.\n•\tExperience of dealing with people.\n•\tExperience of working in a church environment.\n',
whenAndWhere:
'WHEN?:\nThe Cathedral is open Monday – Sunday.\nShift patterns are flexible depending on your availability. There is some optional early and late working.\n\nWHERE?:\nThe Cathedral and its associated buildings.\n',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tShadowing existing Vergers.\n•\tLiturgical duties, manual handling, customer service and other areas as becomes necessary.\n•\tNational Church of England Safeguarding training (mandatory): The Church of England Basic Awareness (C0) online \n safeguarding module should be completed when you start your volunteer role. Help with this is available.\n•\tThe Foundation Module (C1) should be completed as soon as possible and preferably within 3 months of starting your \n volunteer role. This is offered as an in-house group session and needs to be refreshed every 3 years. \n\nSUPPORTED BY:\n•\tVerging Team including the Head Verger.\n•\tVolunteers Manager and Volunteers Administrator.\n\nDurham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.\n',
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible.\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tExperience in a visitor focused role. References available on request.\n•\tBeing part of some of the key events in the Cathedral’s liturgical calendar.\n•\tBeing involved in the important life and history of one of Durham’s most iconic buildings and supporting its sustainability for \n future generations.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training within the Cathedral.\n',
otherInfo:
'Recruitment is through an application form with references, interview, induction and introductory period.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.\n\nDurham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment. \n',
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Recognition of Quality Volunteer Experience
