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{ _id: '10041',
name: 'Durham Cathedral',
email: 'volunteers@durhamcathedral.co.uk',
type: 'Church/Religious Group',
telephone: '0191 374 4068',
contactPerson: 'Belinda Fullelove',
website: 'www.durhamcathedral.co.uk',
description:
'WHAT ARE WE? \nA place of worship, welcome and hospitality. Not just a church and one of the most beautiful and historically significant buildings in the world - but also a major visitor attraction, museum, library, shop and restaurant with much of the woodlands and the riverbanks of Durham\'s peninsula under our protection. \n\nWHO ARE WE? \nWe have around 400 volunteers and a rich selection of diverse and interesting roles in both specialist and non-specialist areas. You can help in a range of roles across both worship and visitor experience.\n\nJOIN US!\nCome and join our incredible, supportive volunteer and Cathedral community. Be part of 1,000 years of history, absorb yourself in local heritage and culture and help to support the future sustainability of your Cathedral. So whether you\'re looking for something to fill your time, a way of meeting new people, an opportunity to learn new things, use your skills or speak with experience in that all-important job interview - we\'d love to hear from you - so that we can find you a role that suits your needs and talents. \n\nWe welcome volunteers from any background, of all faiths and none, who wish to support the mission of the Cathedral. Inspired by our saints, Cuthbert and Bede, our mission is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. ',
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jobs:
[ { _id: '1028',
name: 'Bedesman',
shortDescription:
'To support the important and long Benedictine tradition of welcoming everyone to the Cathedral. \n\nAs a key part of the front of house team you will be supporting the smooth operation and security of the building, its services and activities. Being visible and available to engage, inform and assist visitors. You will be expected to play a proactive and dynamic role in ensuring that Durham Cathedral builds and maintains a reputation as one of the most welcoming and best loved attractions in the region and beyond.\n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church. Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ.',
created: 2020-07-13T11:53:28.904Z,
orgId: '10041',
locations:
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name: 'Durham City' },
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jobTypes:
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active: true,
contactPerson: 'Belinda Fullelove, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: '',
startDate: 2024-02-12T00:00:00.000Z,
endDate: 2025-04-01T11:53:28.904Z,
whatYouWillBeDoing:
'•\tTidying books and candle-stands.\n•\tParticipating in services.\n•\tAssisting the Vergers as required.\n•\tEnsuring a consistent welcome, actively engaging with visitors when appropriate to inform and delight.\n•\tTo be an ambassador for the Cathedral. \n•\tDeal with visitor requests for assistance and information.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tDiscreetly and tactfully advise visitors who are in breach of Cathedral policies. \n•\tHelp staff to maintain an overview of the safety and well-being of visitors and the building, including following procedures in, \n e.g. health and safety, safeguarding and security.\n•\tAssisting with the safe and efficient flow of visitors.\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for the following:\n•\tEmpathy with the mission and values of the Cathedral; the ability to grasp and be involved in our mission.\n•\tA pleasant, polite, calm and welcoming manner, especially with members of the public.\n•\tKnowledge of Church of England liturgy.\n•\tRespect and sensitivity towards all religions, beliefs, cultures and backgrounds.\n•\tArticulate with excellent communication skills.\n•\tDiscreet and observant of visitor behaviour.\n•\tThe ability to deal with crowds.\n•\tAble to work in a team.\n•\tReliable, conscientious and a good time keeper. \n•\tFlexible and adaptable. \n•\tAble to deal with difficult situations efficiently and with tact and diplomacy.\n•\tMobility and stamina as volunteers will be required to move around the Cathedral spaces and remain in specific positions within those spaces for certain amounts of time.\n•\tWillingness to learn about the Cathedral past, present and future, extending your knowledge for visitors’ queries and to proactively support a visitor’s experience.\n•\tAbility to find the answer and / or know when to re-direct a query.',
whenAndWhere:
'WHEN? We encourage volunteers in this role ideally to offer two shifts per week for a minimum of twelve months. The Cathedral is open Monday to Sunday, and there are flexible shifts to suit your availability. We are grateful for any gift of time.\n\nWHERE? The Cathedral and its associated buildings.',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tShadowing existing Bedesmen.\n•\tTraining will be given in Liturgical duties, customer service, health and safety and other areas as becomes necessary.\n\nWe ask you to undertake the following essential online courses; you must complete them before you start your volunteer role. Details of how to access the training will be sent to you after receipt of your application, and support is available if you would like support with access or you feel affected by any of the course content.\n\n•\tNational Church of England Basic & Foundation Safeguarding training\n•\tACT Action Counters Terrorism training\n•\tThe Association of English Cathedrals national volunteers training \n\nSUPPORT:\nVolunteers and staff work proactively together to create a dynamic front of house team.\n\nYou will be supported and supervised in your usual activities by:\n•\tVerging Team including Head Verger.\n\nUnfortunately we are unable to offer expenses.',
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible.\n•\tTo be part of living history, continuing the medieval tradition of Bedesmen in Durham Cathedral.\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tExperience in a visitor focused role.\n•\tReferences available on request.\n•\tBeing part of some of the key events in the Cathedral’s liturgical calendar and involvement in the important life and history of \n Durham’s most iconic building.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training within the Cathedral.',
otherInfo:
'Recruitment is through the Church of England Safer Recruitment process which includes an application form, two references, and a suitability assessment meeting.\n\nHistory and background to the Bedesman role:\n\nBedesman is an old English term for ‘men of prayer’, men who prayed for the souls of others (it’s in Shakespeare, Richard II) and is from the same root as ‘beads’, i.e. the little prayer balls of the rosary. This is probably the origin of prayer beads because each bead i.e. a piece of shell, coral, pebble with a hole in it represented a person for whom the Bedesman had been asked to pray. \n\nBedesmen have a very long history in the Cathedral, going back at least to the original 16th century post-Reformation Statutes, which provided for the appointment of ‘eight poor men’ to assist with lighting and putting out candles, offering prayers (probably for patrons and benefactors), praying for departed souls and ringing bells ‘as far as their strength shall allow’ in return for a small annual pension. The role is thought to have begun in the time of Bishop Walter Skirlaw (1388-1406) and there is a stone bench dedicated for use by our Bedesmen built by Bishop Skirlaw in the north Quire aisle is alongside what was his tomb in his own private chapel and bears his coat-of-arms. The notes in the back of the 1902 Surtees Society “Rites of Durham”, says that ‘The bench table in this bay of the aisle was reconstructed in 1402-3’ presumably when the chantry chapel was being built.\n\nIn the present day, Bedesmen no longer have to be men, or poor! Today, our Bedesmen role is entirely voluntary and our Bedesmen assist the Vergers, tidy books and candle stands and support services. Although the role is now open to all, anyone in the role is known as a ‘Bedesman’ regardless of gender.\n\nTransport and Accessibility:\nPlease use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
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accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
lastModified: 2024-02-12T17:47:12.000Z },
{ _id: '1355',
name: 'Visitor Experience Volunteer',
shortDescription:
'As part of our important front of house team you will play a proactive role in ensuring that Durham Cathedral provides a well-informed and hospitable welcome to its many and varied visitors. \n\nBeing visible and available to engage, inform, delight and assist visitors, helping them to feel safe and confident within our spaces. \n\nSupporting the smooth operation of the Cathedral as a working church and visitor attraction, and Durham Cathedral Museum. \n\nBeing an ambassador for the Cathedral alongside staff and other volunteers to build and maintain the reputation of Durham Cathedral as one of the most welcoming and best-loved heritage sites in the region and beyond. \n\n',
created: 2022-10-07T09:27:53.147Z,
orgId: '10041',
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name: 'Durham City' },
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name: 'Museums/Heritage',
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active: true,
contactPerson: 'Belinda Fullelove, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: 'https://bttr.im/9cqcc',
startDate: 2022-10-07T09:27:53.147Z,
endDate: 2024-08-31T09:27:53.147Z,
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tEnsure a consistent welcome to the Cathedral.\n•\tAssist with the safe and efficient flow of people when entering, inside and leaving Cathedral spaces.\n•\tDeal with visitor requests for assistance and information.\n•\tAssist with concerns from visitors efficiently and politely. \n•\tBe an informed advocate for the encouraged donation \n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tCheck tickets on entry to the Central Tower and give associated guidance to visitors embarking on their climb.\n•\tHelp staff to maintain an overview of the safety and wellbeing of visitors, exhibition materials and the building, including health and safety, safeguarding, and security.\n•\tAppropriately and respectfully encourage conduct aligned with Cathedral policies\n•\tAccompany and assist staff giving tours of the museum\n\nDurham Cathedral is committed to safeguarding. We expect all staff and volunteers to share this commitment. If at any time you see or hear anything that could suggest a safeguarding risk, or you have any other reason to be concerned, you must report it immediately to the Cathedral Safeguarding Officer. Safeguarding is everyone’s responsibility.\n\nWe will issue you with an authorised Cathedral ID badge and lanyard, which you must wear and keep visible when on duty. We shall also give you a Safeguarding contact card to keep in your ID badge lanyard holder at all times.\n',
skillsExperienceAndQualitiesNeeded:
'We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the values of the Cathedral as a working church.\n\nFor this role, we are seeking volunteers aged 16 or over offering the following:\n\n•\tA pleasant, polite, calm and welcoming manner.\n•\tConfidence in approaching and advising visitors as required.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tGreat communication skills.\n•\tTact and diplomacy.\n•\tAbility to work in a team. \n•\tDiscreet and observant of visitor behaviour. \n•\tReliable with good time keeping. \n•\tFlexibility and adaptability. \n•\tWillingness and ability to learn and use new information through instruction and relevant training courses. \n•\tAbility to build, maintain and expand upon your knowledge and articulate this knowledge to visitors in appropriate and engaging ways. \n•\tAn interest in history, heritage, culture and visitor experience.',
whenAndWhere:
'You will mostly volunteer in the Cathedral and Durham Cathedral Museum and exhibition spaces, which lie within the monastic buildings on the Cloister within the Cathedral site. Occasionally and at your discretion, we may ask for your help with activities in other areas of the Cathedral site.\n\nWe ask volunteers in this role to offer a minimum commitment of two shifts per month for a minimum of six months, but we are grateful for any gift of time that you can offer, so please do let us know if your availability is different so we can explore how best to fit around your needs.\n\nThe Cathedral is open Monday – Sunday. There are two shifts available per day each up to three hours in length:\n•\t09:40 - 13:00 and 12:40 - 16:30 (Monday-Saturday)\n•\t11:00– 15:30 (Sunday) ',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIntroductory period, shadowing and specific training relevant to the role. This will include the use of two-way radio handsets used when on duty in certain locations. (in person)\n•\tNational Church of England Safeguarding training to Foundations level (online)\n•\tACT Terrorism Awareness training (online)\n•\tAssociation of English Cathedrals national online training (online)\n•\tDevelopment in your role will be ongoing and at times you may be required to participate in additional training, such as our Exceptional Visitor Experience (EVE) workshops \n',
volunteerBenefits:
'•\tExperience in a visitor focused role and heritage environment.\n•\tThe satisfaction of creating an exceptional experience for visitors from all over the world and all walks of life.\n•\tThe chance to spend time around unique artefacts of international significance.\n•\tBeing part of a passionate and dedicated team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).',
otherInfo:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
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lastModified: 2024-03-26T17:05:25.000Z },
{ _id: '1445',
name: 'Market Research Volunteer',
shortDescription:
'The Cathedral’s Marketing & Digital team aim to bring Durham Cathedral\'s brand to life through stories and content, which celebrates the cathedral as a major place of worship, a centre of excellence for heritage stewardship and a leading visitor attraction. It is the responsibility of the Marketing & Digital team to look for opportunities to engage a wide range of audiences to: \n\n•\tIncrease the number of visitors to the Cathedral, both new and returning. \n•\tGrow the size and diversity of the Cathedral’s audiences and community, for services, events and day visits. \n•\tDevelop the Cathedral’s brand and reputation to create more visits, revenue, fundraising, and tourism; all of which support our mission. \n•\tSupport income growth across the organisation, including fundraising and commercial income.\n',
created: 2023-04-26T15:01:33.580Z,
orgId: '10041',
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name: 'Durham City' },
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active: true,
contactPerson: 'Belinda Fullelove, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '3 - 4 per week if possible',
websiteLink: 'https://bttr.im/9cqcc',
startDate: 2023-04-25T15:01:33.580Z,
endDate: 2024-08-31T00:00:00.000Z,
whatYouWillBeDoing:
'In this role you can enhance our Marketing & Digital activities by helping with one or more of these tasks, depending on your interest and /or experience: \n\n•\tConducting face to face surveys with visitors to inform our audience insight – this will involve approaching visitors to ask if they would like to participate, then asking them prompt questions and entering their responses to a digital form on one of our iPads.\n•\tSupporting the collation of audience data from an online platform. \n•\tLooking out for trends in audience data and informing the Marketing & Digital Team of significant changes.\n•\tMonitoring the number of surveys collected. \n',
skillsExperienceAndQualitiesNeeded:
'We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the values of the Cathedral as a working church.\n\nFor this role, we are seeking volunteers aged 16 or over offering the following:\n\n•\tFriendly and welcoming approach to visitors \n•\tBeing able to confidently engage people in conversation \n•\tBeing comfortable on duty alone and as part of a team \n•\tPositive attitude \n•\tExcellent verbal communication skills \n•\tInterest in the arts/ cultural heritage sector\n•\tInterest in audience data \n',
whenAndWhere:
'In this role, you will usually be based in the Cathedral and associated spaces; and with the Marketing & Digital Team, Cathedral Office, DH1 3EH. \n\nWe encourage volunteers in this role to offer one 3 - 4 hour daytime session per week if possible; but we are grateful for any gift of time and offer flexibility around your availability.\n',
supportOfferedExpenses:
'The following will be provided:\n\n•\tFull training as and when required. \n•\tInduction and shadowing existing team members \n\nWe will also ask you to complete the Church of England Safeguarding Training to Foundations level. This is mandatory for all Cathedral volunteers and further details of how to access the training will be provided once your application form has been accepted. \n\nUnfortunately we are not able to offer expenses.\n',
volunteerBenefits:
'•\tFantastic opportunity to volunteer alongside a busy marketing and digital team at the heart of a UNESCO World Heritage Site. \n•\tExperience of conducting market research and opportunity to analyse and understand audience data. \n•\tExperience of volunteering in a busy, multifaceted venue. \n•\tOpportunity to improve communication and develop face to face visitor engagement skills. \n•\tSupporting the promotion of a diverse offer including promoting the cathedral as a place of worship, a visitor attraction and as a venue for contemporary arts, regional festivals and cultural events. \n•\tOpportunity to potentially make a real difference in audience development at Durham Cathedral. \n•\tGreat CV material and opportunity for professional references. \n•\tBeing involved in the important life and history of one of Durham’s most iconic buildings. \n•\tOpportunity to join the Cathedral’s Community Roll. \n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tVarious optional volunteer training as available.',
otherInfo:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
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{ _id: '1532',
name: 'Events Volunteer',
shortDescription:
'To assist with Events (often taking place outside the normal schedule such as concerts and recitals). \n\nWelcoming the audience and carrying out duties to enable the event to run smoothly.\n',
created: 2023-09-28T13:18:35.054Z,
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name: 'Durham City' },
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active: true,
contactPerson: 'Belinda Fullelove, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: 'https://bttr.im/9cqcc',
startDate: 2023-09-27T13:18:35.054Z,
endDate: 2026-09-23T13:18:35.054Z,
whatYouWillBeDoing:
'\nIn this role you can expect to:\n\n•To be an ambassador for the Cathedral.\n•To maintain the highest standards in welcome.\n•Distribute any information as necessary and tidy up afterwards.\n•Deal with tickets and seating, including escorting VIPS to allocated seats. \n•Assist with the safe and efficient flow of people entering and leaving the building.\n•Deal with requests and issues arising from members of the public.\n•Assist with the safe movement of people within the space.\n•Assist with hospitality area\n•Maintain an overview of the safety and wellbeing of the audience whilst in the building including emergency evacuation procedures.',
skillsExperienceAndQualitiesNeeded:
'We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the values of the Cathedral as a working church.\n\nFor this role, we are seeking volunteers aged 16 or over offering the following:\n\n•\tA pleasant, professional, polite and welcoming manner.\n•\tA non-judgemental and open welcome to all: respect and sensitivity towards all nationalities, religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tThe ability to follow instructions.\n•\tThe ability to deal with crowds.\n•\tThe ability to deal with difficult situations efficiently and with diplomacy.\n•\tReliability and flexibility.\n•\tAbility to work in a team alongside other volunteers, staff and clergy.\nThis role involves moving around the Cathedral space and staying in specific locations for considerable lengths of time while on duty. Unfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
whenAndWhere:
'You will undertake the usual duties of this role in the Nave of the Cathedral and Chapter House, Cloister, Prior’s Hall, and other associated Cathedral spaces as required.\n\nMost events are in the evening, which can mean a late finish. Stewards are required to attend a briefing 45 minutes - 1 hour before the event. A typical duty can be 3 – 3.5 hours long.\n\nWe encourage a minimum commitment of six events per year and you can volunteer for these on the rota as your time permits; we shall share out popular events as fairly as possible. We appreciate any gift of time. As these events are public facing, it is important that you inform the Cathedral with as much notice as possible if you are unable to attend.',
volunteerBenefits:
'•\tThe chance to be part of some of the key events in the Cathedral’s calendar, playing an important role in the external perception and reputation of the Cathedral\n•\tOpportunities to meet a wide range of people from across the world, including VIPs\n•\tYour chance to be part of a passionate and supportive community of Cathedral volunteers\n•\tInvolvement in the important life and legacy of Durham’s most iconic building\n•\tReferences available on request\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n•\tRefreshments\n•\tVarious optional volunteer training as available',
supportOfferedExpenses:
'The following will be provided:\n\n•\tInduction and familiarisation guided by existing Event Stewards.\n•\tYou will be encouraged to undertake further relevant training, as appropriate.\n\nWe will also ask you to complete the Church of England Safeguarding Training to Foundations level which is mandatory for all Cathedral volunteers, and also the Association of English Cathedrals Volunteer training and ACT Counter Terrorism Awareness training which are mandatory for this particular role. Further details of how to access the training will be provided once your application form has been accepted. \n\nUnfortunately we are not able to offer expenses.',
otherInfo:
'This role involves moving around the Cathedral space and staying in specific locations for considerable lengths of time while on duty. Unfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n\nPlease use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nWearing of the gowns provided is mandatory for event stewarding to ensure visibility whilst on duty.\n',
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lastModified: 2024-03-26T17:06:32.000Z },
{ _id: '1562',
name: 'Sunday Visitor Experience Volunteer ',
shortDescription:
'As part of our important front of house team you will play a proactive role in ensuring that Durham Cathedral provides a well-informed and hospitable welcome to its many and varied visitors on Sundays. \n\nBeing visible and available to engage, inform and assist visitors, helping them to feel safe and confident within our spaces. \n\nSupporting the smooth operation of the Cathedral, Museum and associated spaces as a working church and visitor attraction. \n\nBeing an ambassador for the Cathedral alongside staff and other volunteers to build and maintain the reputation of Durham Cathedral as one of the most welcoming and best-loved heritage sites in the region and beyond. \n',
created: 2024-01-19T16:32:07.568Z,
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name: 'Tourism',
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{ _id: '9f71d5e3-4cfa-46a0-8506-a4f4d74106dc',
name: 'Reception/Customer Services',
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{ _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
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active: true,
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under18: false,
contactPerson: 'Belinda Fullelove, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '+44(0)191 374 4076 ',
address: 'Durham Cathedral, Durham, DH1 3EH',
hours: '',
websiteLink: 'https://bttr.im/9cqcc',
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tEnsure a consistent welcome to the Cathedral and the associated spaces.\n•\tAssist with the safe and efficient flow of people when entering, inside and leaving Cathedral spaces.\n•\tDeal with visitor requests for assistance and information.\n•\tAssist with concerns from visitors efficiently and politely. \n•\tBe an informed advocate for the encouraged donation \n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tCheck tickets on entry to the Museum and Central Tower and give associated guidance to visitors entering these spaces.\n•\tHelp staff to maintain an overview of the safety and wellbeing of visitors, exhibition materials and the building, including health and safety, safeguarding, and security.\n•\tAppropriately and respectfully encourage conduct aligned with Cathedral policies\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for volunteers aged 16 or above with the following:\n\n•\tA pleasant, polite, calm and welcoming manner.\n•\tConfidence in approaching and advising visitors as required.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tGreat communication skills.\n•\tTact and diplomacy.\n•\tAbility to work in a team. \n•\tDiscreet and observant of visitor behaviour. \n•\tReliable with good time keeping. \n•\tFlexibility and adaptability. \n•\tWillingness and ability to learn and use new information through instruction and relevant training courses. \n•\tAbility to build, maintain and expand upon your knowledge and articulate this knowledge to visitors in appropriate and engaging ways. \n•\tAn interest in history, heritage, culture and visitor experience.\n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the values of the Cathedral as a working church.\n',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIntroductory period, shadowing and specific training relevant to the role. This will include the use of two-way radio handsets used when on duty in certain locations. (in person)\n•\tNational Church of England Safeguarding training to Foundations level (online)\n•\tACT Terrorism Awareness training (online)\n•\tAssociation of English Cathedrals national online training (online)\n•\tDevelopment in your role will be ongoing and at times you may be required to participate in additional training, such as our Exceptional Visitor Experience (EVE) workshops \n',
whenAndWhere:
'The shift times for this role are:\n\n•\t10:40 – 16:00 on Sundays\n\nYour shift begins with a team briefing before moving to your first position to begin welcoming visitors to the Museum (LEGO™ Cathedral model, Collections Gallery, Great Kitchen). Once the Cathedral also opens for general visiting from 12:30 your rotation expands to include positions around the main Cathedral spaces (welcome on entry, farewell on exit, each space in the Museum, Chapter House and the Central Tower). \n\nWe may also ask for your help with activities in other areas of the Cathedral site and invite you to support occasional events outside of the usual shift times.\n\nWe ask volunteers in this role to offer a minimum commitment of two shifts per month for a minimum of six months, but we are grateful for any gift of time that you can offer, so please do let us know if your availability is different so we can explore how best to fit around your needs.\n',
otherInfo:
'•\tRecruitment is through an application form with references, informal interview, shadowing and introductory period.\n•\tYou must undertake all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies.\n•\tWe shall ask you to commit to the behaviours and expectations outlined in our Volunteer Agreement.\n',
startDate: 2024-01-19T16:32:07.568Z,
endDate: 2029-01-19T16:32:07.568Z,
lastModified: 2024-01-23T12:47:07.000Z,
volunteerBenefits:
'•\tExperience in a visitor focused role and heritage environment.\n•\tThe satisfaction of creating an exceptional experience for visitors from all over the world and all walks of life.\n•\tThe chance to spend time around unique artefacts of international significance.\n•\tBeing part of a passionate and dedicated team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n',
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{ _id: '1597',
name: 'Retail Volunteer Assistant ',
shortDescription:
'Supporting the smooth operation of the Cathedral Museum Shop and assisting in the Undercroft Cathedral Shop, providing a warm welcome and sharing the stories behind our products.\n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church. Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. ',
created: 2024-04-05T13:07:56.838Z,
orgId: '10041',
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name: 'Durham City' },
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name: 'Museums/Heritage',
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name: 'Retail',
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{ _id: '99a39a96-1c36-48fc-aec5-db2f7c891d11',
name: 'Tourism',
backgroundImage: '',
iconImage: '' },
{ _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
name: 'Faith/Religion',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: false,
under18: true,
contactPerson: 'Belinda Fullelove, Volunteers Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: '',
whatYouWillBeDoing:
'In this role you can expect to:\n•\tWelcome and assist customers.\n•\tProvide great customer service to ensure a fantastic shopping experience as part of their exit from the museum.\n•\tShare the stories behind our product ranges. \n•\tMonitor the museum shop space, maintaining presence and vigilance ensuring the security of stock.\n•\tAssist with the safe and efficient flow of people when entering and exiting the museum concession area. \n•\tDeal with visitor requests for assistance and information.\n•\tEnsure the museum concession is stocked according to the merchandising plan and is clean and tidy. \n•\tUse the retail app on an iPad to facilitate card payments (the concession is cashless). \n•\tWithin the Cathedral Shop with guidance from the shop manager and book buyer: \n\t- Floor walk and look for opportunities to engage with customers to tell our stories. \n\t- Support in maintaining retail standards – topping up and resetting displays.\n•\tAssist with concerns from visitors efficiently and politely.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tTake part in training and development activities.',
skillsExperienceAndQualitiesNeeded:
'For this role, we are seeking volunteers who are:\n•\tFriendly and welcoming\n•\tSociable and can chat with customers\n•\tAble to work an iPad (training will be given)\n•\tHappy to be part of a team\n•\tFlexible and willing to do any of the shop tasks\n•\tKeen to share the stories behind our products\n•\tConfident in approaching and advising visitors as required\n•\tRespectful and sensitive towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church\n•\tGreat communicators \n•\tTactful and diplomatic\n•\tReliable with good time keeping\n•\tFlexible and adaptable\n•\tWilling and able to learn and use new information through instruction and relevant training courses',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIn person training of the retail environment and the products we sell and why we sell them. \n•\tFull training and guidance on using our iPad to facilitate card payments. \n•\tManual Handling training.\n\nWe ask you to undertake the following essential online courses; you must complete them before you start your volunteer role. Details of how to access the training will be sent to you after receipt of your application, and support is available if you would like support with access or you feel affected by any of the course content.\n\n•\tNational Church of England Basic & Foundation Safeguarding training\n\n•\tACT Action Counters Terrorism training\n\n•\tThe Association of English Cathedrals national volunteers training',
whenAndWhere:
'In this role you will usually be based in the museum concession area (part of the visitor museum exit) and the Undercroft Cathedral shop. \n\nWe encourage volunteers in the role to offer one shift per week if possible but we are grateful for any gift of time and offer flexibility around your availability.\n\nRetail Opening Times:\nMonday to Saturday 10:00 - 16:00\nSunday 11:00 - 16:00\n\nFrom Monday to Saturday, your shift can be the entire day, or could be a morning 09:45 - 13:00 or afternoon 13:00 - 16:15. Sunday shifts are 10:45 - 16:00',
otherInfo:
'•\tRecruitment is through an application form with references, informal interview, in person training and introductory period. \n•\tYou must undertake all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies. \n•\tWe shall ask you to commit to the behaviours and expectations outlined in our Volunteer Agreement',
startDate: 2024-04-04T13:07:56.838Z,
endDate: 2025-04-05T13:07:56.838Z,
lastModified: 2024-04-05T17:46:47.000Z,
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible\n•\tMeeting a wide range of people from all over the world \n•\tBeing part of a passionate and dedicated team\n•\tExperience in a visitor focused retail role\n•\tReferences available on request\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n•\tRefreshments\n•\tVarious optional volunteer training as available',
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