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{ _id: '10041',
name: 'Durham Cathedral',
email: 'volunteers@durhamcathedral.co.uk',
type: 'Church/Religious Group',
telephone: '0191 374 4068',
contactPerson: 'Belinda Fullelove',
website: 'www.durhamcathedral.co.uk',
description:
'Inspired by our saints, Cuthbert and Bede, our mission is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. We welcome volunteers from any background, of all faiths and none, who wish to support the mission of the Cathedral. \n\nWHAT ARE WE? \nA place of worship, welcome and hospitality. Not just a church and one of the most beautiful and historically significant buildings in the world - but also a major visitor attraction, museum, library, shop and restaurant with much of the woodlands and the riverbanks of Durham\'s peninsula under our protection. \n\nWHO ARE WE? \nWe have around 500 volunteers and a rich selection of diverse and interesting roles in both specialist and non-specialist areas. You can help in a range of roles across both worship and visitor experience.\n\nJOIN US!\nCome and join our incredible, supportive volunteer and Cathedral community. Be part of 1,000 years of history, absorb yourself in local heritage and culture and help to support the future sustainability of your Cathedral. So whether you\'re looking for something to fill your time, a way of meeting new people, an opportunity to learn new things, use your skills or speak with experience in that all-important job interview - we\'d love to hear from you - so that we can find you a role that suits your needs and talents. ',
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jobs:
[ { _id: '1028',
name: 'Bedesman',
shortDescription:
'Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church.\n\nThe purpose of this role is to support the important and long Benedictine tradition of welcoming everyone to the Cathedral. \n\nAs a key part of the front of house team you will be supporting the smooth operation and security of the building, its services and activities. Being visible and available to engage, inform and assist visitors. You will be expected to play a proactive and dynamic role in ensuring that Durham Cathedral builds and maintains a reputation as one of the most welcoming and best loved attractions in the region and beyond.\n\nWe are so grateful to you for offering the gift of your time to volunteer at Durham Cathedral. \n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2020-07-13T11:53:28.904Z,
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name: 'Durham City' },
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contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address:
'Durham Cathedral, Cathedral Office, The College, Durham City, DH1 3EH.',
hours: '',
startDate: 2024-02-12T00:00:00.000Z,
endDate: 2026-03-31T11:53:28.904Z,
whatYouWillBeDoing:
'•\tTidying books and candle-stands.\n•\tParticipating in services.\n•\tAssisting the Vergers as required.\n•\tEnsuring a consistent welcome, actively engaging with visitors when appropriate to inform and delight.\n•\tTo be an ambassador for the Cathedral. \n•\tDeal with visitor requests for assistance and information.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tDiscreetly and tactfully advise visitors who are in breach of Cathedral policies. \n•\tHelp staff to maintain an overview of the safety and well-being of visitors and the building, including following procedures in, \n e.g. health and safety, safeguarding and security.\n•\tAssisting with the safe and efficient flow of visitors.\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for the following:\n•\tEmpathy with the mission and values of the Cathedral; the ability to grasp and be involved in our mission.\n•\tA pleasant, polite, calm and welcoming manner, especially with members of the public.\n•\tKnowledge of Church of England liturgy.\n•\tRespect and sensitivity towards all religions, beliefs, cultures and backgrounds.\n•\tArticulate with excellent communication skills.\n•\tDiscreet and observant of visitor behaviour.\n•\tThe ability to deal with crowds.\n•\tAble to work in a team.\n•\tReliable, conscientious and a good time keeper. \n•\tFlexible and adaptable. \n•\tAble to deal with difficult situations efficiently and with tact and diplomacy.\n•\tMobility and stamina as volunteers will be required to move around the Cathedral spaces and remain in specific positions within those spaces for certain amounts of time.\n•\tWillingness to learn about the Cathedral past, present and future, extending your knowledge for visitors’ queries and to proactively support a visitor’s experience.\n•\tAbility to find the answer and / or know when to re-direct a query.',
whenAndWhere:
'WHEN? We encourage volunteers in this role ideally to offer two shifts per week for a minimum of twelve months. The Cathedral is open Monday to Sunday, and there are flexible shifts to suit your availability. We are grateful for any gift of time.\n\nWHERE? The Cathedral and its associated buildings.',
supportOfferedExpenses:
'TRAINING:\n•\tInduction.\n•\tShadowing existing Bedesmen.\n•\tTraining will be given in Liturgical duties, customer service, health and safety and other areas as becomes necessary.\n\nWe ask you to undertake the following essential online courses; you must complete them before you start your volunteer role. Details of how to access the training will be sent to you after receipt of your application, and support is available if you would like support with access or you feel affected by any of the course content.\n\n•\tNational Church of England Basic & Foundation Safeguarding training\n•\tACT Action Counters Terrorism training\n•\tThe Association of English Cathedrals national volunteers training \n\nSUPPORT:\nVolunteers and staff work proactively together to create a dynamic front of house team.\n\nYou will be supported and supervised in your usual activities by:\n•\tVerging Team including Head Verger.\n\nUnfortunately we are unable to offer expenses.',
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible.\n•\tTo be part of living history, continuing the medieval tradition of Bedesmen in Durham Cathedral.\n•\tMeeting a wide range of people from all over the world.\n•\tBeing part of a passionate and dedicated team.\n•\tExperience in a visitor focused role.\n•\tReferences available on request.\n•\tBeing part of some of the key events in the Cathedral’s liturgical calendar and involvement in the important life and history of \n Durham’s most iconic building.\n•\tOpportunity to join the Cathedral’s Community Roll.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n•\tRefreshments.\n•\tThe opportunity to access other volunteering roles and training within the Cathedral.',
otherInfo:
'Recruitment is through the Church of England Safer Recruitment process which includes an application form, two references, and a suitability assessment meeting.\n\nHistory and background to the Bedesman role:\n\nBedesman is an old English term for ‘men of prayer’, men who prayed for the souls of others (it’s in Shakespeare, Richard II) and is from the same root as ‘beads’, i.e. the little prayer balls of the rosary. This is probably the origin of prayer beads because each bead i.e. a piece of shell, coral, pebble with a hole in it represented a person for whom the Bedesman had been asked to pray. \n\nBedesmen have a very long history in the Cathedral, going back at least to the original 16th century post-Reformation Statutes, which provided for the appointment of ‘eight poor men’ to assist with lighting and putting out candles, offering prayers (probably for patrons and benefactors), praying for departed souls and ringing bells ‘as far as their strength shall allow’ in return for a small annual pension. The role is thought to have begun in the time of Bishop Walter Skirlaw (1388-1406) and there is a stone bench dedicated for use by our Bedesmen built by Bishop Skirlaw in the north Quire aisle is alongside what was his tomb in his own private chapel and bears his coat-of-arms. The notes in the back of the 1902 Surtees Society “Rites of Durham”, says that ‘The bench table in this bay of the aisle was reconstructed in 1402-3’ presumably when the chantry chapel was being built.\n\nIn the present day, Bedesmen no longer have to be men, or poor! Today, our Bedesmen role is entirely voluntary and our Bedesmen assist the Vergers, tidy books and candle stands and support services. Although the role is now open to all, anyone in the role is known as a ‘Bedesman’ regardless of gender.\n\nTransport and Accessibility:\nPlease use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
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accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
lastModified: 2025-06-25T14:30:22.000Z },
{ _id: '1355',
name: 'Visitor Experience Volunteer',
shortDescription:
'Join us on weekdays or Saturdays to provide a well-informed and hospitable welcome to our many and varied visitors. Be visible and available to engage, inform, delight and assist visitors, helping them to feel safe and confident within our spaces. Be part of the visitor experience in the Cathedral, Museum, Chapter House and temporary exhibitions including the Magna Carta in Summer 2025. \n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church. Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ.\n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2022-10-07T09:27:53.147Z,
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contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink:
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startDate: 2022-10-07T09:27:53.147Z,
endDate: 2026-03-31T00:00:00.000Z,
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tEnsure a consistent welcome to the Cathedral.\n•\tAssist with the safe and efficient flow of people when entering, inside and leaving Cathedral spaces.\n•\tDeal with visitor requests for assistance and information.\n•\tAssist with concerns from visitors efficiently and politely. \n•\tBe an informed advocate for the encouraged donation \n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tCheck tickets on entry to the Central Tower and give associated guidance to visitors embarking on their climb.\n•\tHelp staff to maintain an overview of the safety and wellbeing of visitors, exhibition materials and the building, including health and safety, safeguarding, and security.\n•\tAppropriately and respectfully encourage conduct aligned with Cathedral policies\n•\tAccompany and assist staff giving tours of the museum\n\nDurham Cathedral is committed to safeguarding. We expect all staff and volunteers to share this commitment. If at any time you see or hear anything that could suggest a safeguarding risk, or you have any other reason to be concerned, you must report it immediately to the Cathedral Safeguarding Officer. Safeguarding is everyone’s responsibility.\n\nWe will issue you with an authorised Cathedral ID badge and lanyard, which you must wear and keep visible when on duty. We shall also give you a Safeguarding contact card to keep in your ID badge lanyard holder at all times.\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are seeking volunteers aged 16 or over offering the following:\n\n•\tA pleasant, polite, calm and welcoming manner.\n•\tConfidence in approaching and advising visitors as required.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tGreat communication skills.\n•\tTact and diplomacy.\n•\tAbility to work in a team. \n•\tDiscreet and observant of visitor behaviour. \n•\tReliable with good time keeping. \n•\tFlexibility and adaptability. \n•\tWillingness and ability to learn and use new information through instruction and relevant training courses. \n•\tAbility to build, maintain and expand upon your knowledge and articulate this knowledge to visitors in appropriate and engaging ways. \n•\tAn interest in history, heritage, culture and visitor experience.',
whenAndWhere:
'You will mostly volunteer in the Cathedral and Durham Cathedral Museum and exhibition spaces, which lie within the monastic buildings on the Cloister within the Cathedral site. Occasionally and at your discretion, we may ask for your help with activities in other areas of the Cathedral site.\n\nWe ask volunteers in this role to offer a minimum commitment of two shifts per month for a minimum of six months, but we are grateful for any gift of time that you can offer, so please do let us know if your availability is different so we can explore how best to fit around your needs.\n\nThe Cathedral is open Monday – Sunday. There are two shifts available per day each up to three hours in length:\n•\t09:40 - 13:00 and 12:40 - 16:30 (Monday-Saturday)\n•\t11:00– 15:30 (Sunday) ',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIntroductory period, shadowing and specific training relevant to the role. This will include the use of two-way radio handsets used when on duty in certain locations. (in person)\n•\tNational Church of England Safeguarding training to Foundations level (online)\n•\tACT Terrorism Awareness training (online)\n•\tAssociation of English Cathedrals national online training (online)\n•\tDevelopment in your role will be ongoing and at times you may be required to participate in additional training, such as our Exceptional Visitor Experience (EVE) workshops \n',
volunteerBenefits:
'•\tExperience in a visitor focused role and heritage environment.\n•\tThe satisfaction of creating an exceptional experience for visitors from all over the world and all walks of life.\n•\tThe chance to spend time around unique artefacts of international significance.\n•\tBeing part of a passionate and dedicated team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).',
otherInfo:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
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{ _id: '1446',
name: 'Learning and Engagement Volunteer',
shortDescription:
'Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church.\n\nThe purpose of this role is to deliver a range of guided visits, workshops and other sessions devised and coordinated by Cathedral Learning and Engagement staff, as part of our busy, vibrant and creative Learning & Engagement Team. We deliver sessions to school, college and uniformed groups of up to around 30 at time.\n\nYou would assist in delivering engaging and hands-on family activities during school holidays and/or weekends. \n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2023-04-26T15:16:43.424Z,
orgId: '10041',
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name: 'Durham City' },
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active: true,
contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours:
'Typically up to 4 days per month, either as 8 half days or 4 full days. ',
websiteLink:
'https://app.betterimpact.com/PublicOrganization/af0dbd0f-1d6a-47a8-9267-29d9ae617a1e/1',
startDate: 2023-04-25T00:00:00.000Z,
endDate: 2026-03-31T00:00:00.000Z,
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tProvide a friendly, lively, enthusiastic and skilled delivery of set sessions which engage learners. \n•\tInform and inspire children and young people through a number of teaching methods that can include tours, storytelling and object handling.\n•\tUse open-ended questions and problem solving to encourage children and young people to engage with the building or the natural environment.\n•\tSupport the safety and wellbeing of those in the session.\n•\tUse your skills, experience and reflective practice with the team to help ensure consistent high quality delivery of the Learning & Engagement Programme.',
skillsExperienceAndQualitiesNeeded:
'For this role, we are seeking volunteers aged 16 or over offering the following:\n\n•\tA lively, enthusiastic and skilled individual who can engage learners of all ages and has a willingness to work with different age groups.\n•\tArticulate with excellent communication skills including a strong, clear speaking voice.\n•\tRespect and sensitivity towards all religions, beliefs, cultures and backgrounds and an empathy with the mission and values of the Cathedral.\n•\tCreative approach to be able to adapt to suit the needs of learners.\n•\tA general understanding of the National Curriculum is useful.\n•\tReflective practitioner, both flexible and adaptable.\n•\tReliable and conscientious.\n•\tThe ability to deal with difficult situations safely and efficiently and with tact and diplomacy.\n•\tTeaching and/or volunteering experience in a learning environment is desirable.\n•\tExperience of working with learners with special educational needs (SEN) is an added bonus.\n•\tKnowledge of other languages including BSL would also be very much appreciated.',
otherInfo:
'•\tRecruitment is through an application form and two referees we shall ask to comment on your suitability for the role.\n•\tFollowing application, we will invite you for a discussion with the Team Leader, Learning and Engagement and another member of Cathedral staff. \n•\tIf your application is successful, we shall ask you to sign your commitment to the behaviours and expectations outlined in our Volunteer Agreement. \n•\tYou will be expected to attend all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies.\n\nThis role involves Regulated Activity and is subject to completion of a confidential declaration form and an Enhanced DBS Check with a Children’s Barred List Check. \n\nIn compliance with Church of England Safer Recruitment, all pre-appointment checks including referencing and DBS checking must be complete before your start date.\n\nDue to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.\n\nIt is important to wear appropriate clothing while carrying out your duties as a Learning and Engagement volunteer. The Cathedral, as is typical of an ancient building, can be cold and the floors are hard and uneven. We shall provide you with a Cathedral branded over-garment (e.g. fleece, gilet, tabard or similar) to wear for visibility and identification while on duty. If you are volunteering on the Heritage Woodlands and Riverbanks you should ensure you have warm, waterproof clothing, suitable footwear such as walking boots or wellingtons.',
whenAndWhere:
'In this role you will usually be based in the Cathedral, Education Centre next door, the College are behind the Cathedral, and the Woodlands and Riverbanks surrounding the Cathedral including our outdoor classrooms.\n\nLearning & Engagement delivery usually takes place between 09:30 and 14:00 Monday to Friday during term time. Family activities usually take place during school holidays, Monday to Friday 10:00 to 16:00 and some weekends. \n\nOur volunteers typically gift up to 4 days of their time a month, either as 8 half days or 4 full days. In busy periods we might offer additional opportunities, but we appreciate any gift of your time and you will set your own time commitment. \n',
supportOfferedExpenses:
'•\tYour main training will be through induction, shadowing and an introductory period. The duration of this training before you deliver any sessions independently will vary depending on your prior experience, skills and aptitudes.\n•\tWe shall provide you with access to information about Learning & Engagement, as well as some background material about the Cathedral itself.\n•\tYou will receive ongoing support, feedback and further development, and we would appreciate you making every effort to attend additional training sessions. \n•\tNational Church of England Safeguarding training: Basic and Foundations Awareness online safeguarding modules must be completed before you start your volunteer role. \n•\tThe Association of English Cathedrals national online training module, which welcomes you as part of a unique cathedral community of volunteers.\n•\tAs a volunteer you will be encouraged to undertake other organisational training, for example health and safety and counter terrorism.\n\nUnfortunately we are not able to offer expenses. ',
volunteerBenefits:
'•\tFantastic opportunity to volunteer alongside the Learning and Engagement Team at the heart of a UNESCO World Heritage Site. \n•\tReferences available on request\n•\tOpportunity to join the Cathedral’s Community Roll (https://www.durhamcathedral.co.uk/get-involved/community-roll)\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n•\tRefreshments\n•\tVarious optional volunteer training as available\n',
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{ _id: '1535',
name: 'Friends Office Volunteer',
shortDescription:
'The Friends of Durham Cathedral is an independent charity of over 3,000 international members who are committed to support a range of heritage and conservation projects at Durham Cathedral.\n\nYour role would be to provide support to a range of fundraising events and activities.',
created: 2023-09-28T13:35:08.822Z,
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active: true,
contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink:
'https://app.betterimpact.com/PublicOrganization/af0dbd0f-1d6a-47a8-9267-29d9ae617a1e/1',
startDate: 2023-09-27T13:35:08.822Z,
endDate: 2026-03-31T00:00:00.000Z,
whatYouWillBeDoing:
'•Assist in the delivery of marketing activities / materials to raise awareness of membership and support of the Friends of Durham Cathedral and of events which have a fundraising focus.\n•Provide administrative support including helping sending out mailshots and preparing information packs.\n•To assist at our fundraising events such as our Christmas Concert and off-site at the Christmas Fayre.\n•To be an ambassador for the Friends of Durham Cathedral, Durham City, North East of England and the UK.\n',
skillsExperienceAndQualitiesNeeded:
'We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the values of the Cathedral as a working church.\n\nFor this role, we are looking for the following:\n\n•\tVolunteers aged 16 or above\n•\tA pleasant, polite, calm and welcoming manner.\n•\tFriendly and personable communicator.\n•\tGood written and oral communication skills and attention to detail. \n•\tProficiency in Microsoft Office and using the Internet as a research tool.\n•\tExperience of cash handling/credit card processing and helping with the sale of merchandise at events would be helpful.\n',
whenAndWhere:
'You will usually be based in The Friends Office, Cathedral Office, The College, Durham City, DH1 3EH, or at other locations in or around Durham for any off-site events you choose to assist with.\n\nWe are grateful for any gift of time you can give. Administrative or office based tasks are usually undertaken within normal office hours (weekdays, daytime). Some of our fundraising and other special events take place on weekends or evenings.',
supportOfferedExpenses:
'•\tIntroductory training specific to the role\n\nWe will also ask you to complete the Church of England Safeguarding Training to Foundations level. This is mandatory for all Cathedral volunteers and further details of how to access the training will be provided once your application form has been accepted. \n\nUnfortunately we are not able to offer expenses.',
volunteerBenefits:
'•\tOpportunity to learn new skills in charity /volunteering team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tFriends of Durham Cathedral members receive a range of discounts across the Cathedral site. If you volunteer with us and are not a member of the Friends, we will supply you with a Cloister Card which offers 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n\n',
otherInfo:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance. Unfortunately we are unable to offer expenses.\n\nSome areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.\n',
urlFragment: 'friends-office-volunteer-1535',
under16: false,
under18: true,
accessibilityAndTransport: '',
lastModified: 2025-06-25T14:31:15.000Z },
{ _id: '1562',
name: 'Sunday Visitor Experience Volunteer ',
shortDescription:
'Join us on Sundays to provide a well-informed and hospitable welcome to our many and varied visitors. Be visible and available to engage, inform, delight and assist visitors, helping them to feel safe and confident within our spaces. Be part of the visitor experience in the Cathedral, Museum and temporary exhibitions including the Magna Carta in Summer 2025. \n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church. Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ.\n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2024-01-19T16:32:07.568Z,
orgId: '10041',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
[ { _id: '07460d35-38d1-49b5-8b4c-3c6a913eb281',
name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
{ _id: '99a39a96-1c36-48fc-aec5-db2f7c891d11',
name: 'Tourism',
backgroundImage: '',
iconImage: '' },
{ _id: '9f71d5e3-4cfa-46a0-8506-a4f4d74106dc',
name: 'Reception/Customer Services',
backgroundImage: '',
iconImage: '' },
{ _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
name: 'Faith/Religion',
backgroundImage: '',
iconImage: '' },
[length]: 4 ],
active: true,
under16: false,
under18: false,
contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '+44(0)191 374 4076 ',
address: 'Durham Cathedral, Durham, DH1 3EH',
hours: '',
websiteLink:
'https://app.betterimpact.com/PublicOrganization/af0dbd0f-1d6a-47a8-9267-29d9ae617a1e/1',
whatYouWillBeDoing:
'In this role you can expect to:\n\n•\tEnsure a consistent welcome to the Cathedral and the associated spaces.\n•\tAssist with the safe and efficient flow of people when entering, inside and leaving Cathedral spaces.\n•\tDeal with visitor requests for assistance and information.\n•\tAssist with concerns from visitors efficiently and politely. \n•\tBe an informed advocate for the encouraged donation \n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tCheck tickets on entry to the Museum and Central Tower and give associated guidance to visitors entering these spaces.\n•\tHelp staff to maintain an overview of the safety and wellbeing of visitors, exhibition materials and the building, including health and safety, safeguarding, and security.\n•\tAppropriately and respectfully encourage conduct aligned with Cathedral policies\n',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for volunteers aged 16 or above with the following:\n\n•\tA pleasant, polite, calm and welcoming manner.\n•\tConfidence in approaching and advising visitors as required.\n•\tRespect and sensitivity towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church.\n•\tGreat communication skills.\n•\tTact and diplomacy.\n•\tAbility to work in a team. \n•\tDiscreet and observant of visitor behaviour. \n•\tReliable with good time keeping. \n•\tFlexibility and adaptability. \n•\tWillingness and ability to learn and use new information through instruction and relevant training courses. \n•\tAbility to build, maintain and expand upon your knowledge and articulate this knowledge to visitors in appropriate and engaging ways. \n•\tAn interest in history, heritage, culture and visitor experience.\n',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided:\n\n•\tIntroductory period, shadowing and specific training relevant to the role. This will include the use of two-way radio handsets used when on duty in certain locations. (in person)\n•\tNational Church of England Safeguarding training to Foundations level (online)\n•\tACT Terrorism Awareness training (online)\n•\tAssociation of English Cathedrals national online training (online)\n•\tDevelopment in your role will be ongoing and at times you may be required to participate in additional training, such as our Exceptional Visitor Experience (EVE) workshops \n',
whenAndWhere:
'The shift times for this role are:\n\n•\t10:40 – 16:00 on Sundays\n\nYour shift begins with a team briefing before moving to your first position to begin welcoming visitors to the Museum (LEGO™ Cathedral model, Collections Gallery, Great Kitchen). Once the Cathedral also opens for general visiting from 12:30 your rotation expands to include positions around the main Cathedral spaces (welcome on entry, farewell on exit, each space in the Museum, Chapter House and the Central Tower). \n\nWe may also ask for your help with activities in other areas of the Cathedral site and invite you to support occasional events outside of the usual shift times.\n\nWe ask volunteers in this role to offer a minimum commitment of two shifts per month for a minimum of six months, but we are grateful for any gift of time that you can offer, so please do let us know if your availability is different so we can explore how best to fit around your needs.\n',
otherInfo:
'•\tRecruitment is through an application form with references, informal interview, shadowing and introductory period.\n•\tYou must undertake all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies.\n•\tWe shall ask you to commit to the behaviours and expectations outlined in our Volunteer Agreement.\n',
startDate: 2024-01-19T16:32:07.568Z,
endDate: 2026-03-31T16:32:07.568Z,
lastModified: 2025-06-25T14:27:53.000Z,
volunteerBenefits:
'•\tExperience in a visitor focused role and heritage environment.\n•\tThe satisfaction of creating an exceptional experience for visitors from all over the world and all walks of life.\n•\tThe chance to spend time around unique artefacts of international significance.\n•\tBeing part of a passionate and dedicated team.\n•\tLearning about the Cathedral and region’s heritage and social context.\n•\tInvolvement in the important life and history of Durham’s most iconic building.\n•\tReferences available on request.\n•\tVarious optional training useful in a personal and professional capacity.\n•\tNorthern Museums Volunteer Pass – free entry/discounts in other participating museums.\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tRefreshments.\n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).\n',
urlFragment: 'sunday-visitor-experience-volunteer--1562' },
{ _id: '1597',
name: 'Retail Volunteer Assistant ',
shortDescription:
'Supporting the smooth operation of the Cathedral Museum Shop and assisting in the Undercroft Cathedral Shop, providing a warm welcome and sharing the stories behind our products.\n\nInspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ. We welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church.\n\nWe are blessed to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2024-04-05T13:07:56.838Z,
orgId: '10041',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
[ { _id: '07460d35-38d1-49b5-8b4c-3c6a913eb281',
name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
{ _id: '28af3def-7db3-4361-8145-41b343cdaf37',
name: 'Retail',
backgroundImage: '',
iconImage: '' },
{ _id: '99a39a96-1c36-48fc-aec5-db2f7c891d11',
name: 'Tourism',
backgroundImage: '',
iconImage: '' },
{ _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
name: 'Faith/Religion',
backgroundImage: '',
iconImage: '' },
[length]: 4 ],
active: true,
under16: false,
under18: true,
contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink:
'https://app.betterimpact.com/PublicOrganization/af0dbd0f-1d6a-47a8-9267-29d9ae617a1e/1',
whatYouWillBeDoing:
'In this role you can expect to:\n•\tWelcome and assist customers.\n•\tProvide great customer service to ensure a fantastic shopping experience as part of their exit from the museum.\n•\tShare the stories behind our product ranges. \n•\tMonitor the museum shop space, maintaining presence and vigilance ensuring the security of stock.\n•\tAssist with the safe and efficient flow of people when entering and exiting the museum concession area. \n•\tDeal with visitor requests for assistance and information.\n•\tEnsure the museum concession is stocked according to the merchandising plan and is clean and tidy. \n•\tUse the retail app on an iPad to facilitate card payments (the concession is cashless). \n•\tWithin the Cathedral Shop with guidance from the shop manager and book buyer: \n\t- Floor walk and look for opportunities to engage with customers to tell our stories. \n\t- Support in maintaining retail standards – topping up and resetting displays.\n•\tAssist with concerns from visitors efficiently and politely.\n•\tHelp to promote awareness of the visitor offer in terms of activities and events.\n•\tTake part in training and development activities.',
skillsExperienceAndQualitiesNeeded:
'For this role, we are seeking volunteers who are:\n•\tFriendly and welcoming\n•\tSociable and can chat with customers\n•\tAble to work an iPad (training will be given)\n•\tHappy to be part of a team\n•\tFlexible and willing to do any of the shop tasks\n•\tKeen to share the stories behind our products\n•\tConfident in approaching and advising visitors as required\n•\tRespectful and sensitive towards other religions, beliefs, cultures and backgrounds and the ethos of the Cathedral as a working church\n•\tGreat communicators \n•\tTactful and diplomatic\n•\tReliable with good time keeping\n•\tFlexible and adaptable\n•\tWilling and able to learn and use new information through instruction and relevant training courses',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided as part of your introductory training on site:\n\n•\tIn person training of the retail environment and the products we sell and why we sell them.\n•\tFull training and guidance on using our iPad to facilitate card payments. \n\nAdditionally, we ask you to undertake the following essential online pre-training. These courses must be completed before you start your volunteer role. We shall send you details of how to access the training after you have applied, and support is available if you would like help with access or you feel affected by any of the course content.\n\n•\tNational Church of England Basic & Foundation Safeguarding training\n•\tACT Action Counters Terrorism training\n•\tThe Association of English Cathedrals national volunteers training\n•\tManual Handling training',
whenAndWhere:
'In this role you will usually be based in the museum concession area (part of the visitor museum exit) and the Undercroft Cathedral shop. \n\nWe encourage volunteers in the role to offer one shift per week if possible but we are grateful for any gift of time and offer flexibility around your availability.\n\nOur main retail opening times are Monday to Saturday 10:00 - 16:00; Sunday 11:00 - 16:00.\n\nThe Museum shop space is a new enterprise launching in September 2024. In the early stages after opening, shift times may vary according to volunteer availability and could be of an 11:00 – 15:00 pattern. \n\nOnce the shop is fully established, we aspire to offer shifts that could be the entire day, or could be a morning 09:45 - 13:00 or afternoon 13:00 - 16:15 Monday to Saturday (10:45 - 16:00 on Sundays).',
otherInfo:
'•\tRecruitment is through an application form with references, informal interview, in person training and introductory period. \n•\tYou must undertake all required safeguarding training before your start date and at all times work within the policy and procedures of the relevant safeguarding policies. \n•\tWe shall ask you to commit to the behaviours and expectations outlined in our Volunteer Agreement',
startDate: 2024-04-04T13:07:56.838Z,
endDate: 2026-03-31T00:00:00.000Z,
lastModified: 2025-02-11T09:26:52.000Z,
volunteerBenefits:
'•\tPlaying an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible\n•\tMeeting a wide range of people from all over the world \n•\tBeing part of a passionate and dedicated team\n•\tExperience in a visitor focused retail role\n•\tReferences available on request\n•\tOpportunity to join the Cathedral’s Community Roll \n•\tCloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n•\tRefreshments\n•\tVarious optional volunteer training as available',
urlFragment: 'retail-volunteer-assistant--1597' },
{ _id: '1645',
name: 'Junior Church Helper',
shortDescription:
'In the Benedictine tradition of welcoming everyone, including children and young people to the Cathedral, this role supports the delivery of the Junior Church, open to children of reception age (3 - 4 years old) to Year 6 (10 - 11 years old) with the option of staying on after Year 6 if that seems appropriate. This role enables the Junior Church to play their part in fulfilling the mission and values of the Cathedral by nurturing faith and bible teaching in an inclusive, engaging and creative way.\n\nApplicants to this role are required to obtain a DBS check to Enhanced Level plus the Children\'s Barred List before commencing their duties. This will be arranged for you through our HR team.\n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2024-09-30T14:18:51.481Z,
orgId: '10041',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
[ { _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
name: 'Faith/Religion',
backgroundImage: '',
iconImage: '' },
{ _id: 'f13e6eb6-3904-4fff-86c1-6eff6ad8e267',
name: 'Children/Young People',
backgroundImage: '',
iconImage: '' },
[length]: 2 ],
active: true,
under16: false,
under18: true,
contactPerson: '',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: '',
whatYouWillBeDoing:
'In this role you can expect to:\n- Support the Junior Church Leaders in fulfilling the mission and values of the Cathedral by nurturing children from the Cathedral community in the Christian faith.\n- Provide a friendly welcome to all who attend and to help them feel at home in the Cathedral.\n- Provide a safe, supportive and caring environment for everyone.\n- Share in the nurture of children in the Christian faith through storytelling, prayer, singing, games, crafts and other creative activities.\n- Contribute ideas and assist in the preparation and delivery of sessions that provide an interactive and enjoyable context for the children’s learning.\n- Assist in maintaining the safety and wellbeing of everyone during sessions.\n- Help with set up and tidying up the meeting room(s) and equipment.\n- Liaise with Leaders regarding rotas.\n- Attend meetings as required.',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for the following:\n- A baptised Christian and a regular worshipper at the Cathedral or another Christian church or acceptance of, and willingness to communicate, the basic elements of the Christian faith coupled with an openness and willingness to grow in understanding of the Christian faith through being a Junior Church helper.\n- Commitment to the mission and values of the Cathedral.\n- Commitment to the safeguarding policy and practice within the Cathedral.\n- A pleasant, polite, kind, calm and welcoming manner, especially with children, young people, and their families.\n- Respect and sensitivity towards people of all abilities, beliefs, cultures and backgrounds.\n- Experience of teaching, working or volunteering with children (including those with Special Educational Needs) would be an advantage.\n- Excellent communication skills.\n- Flexible and adaptable whilst also being reliable, conscientious and a good timekeeper.\n- Ability to work effectively as part of a team.\n- Current email address for effective communication.',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided:\n- New Junior Church Helpers learn through shadowing existing Leaders and Helpers.\n- We will ask you to undertake the National Church of England Safeguarding training (Basic and Foundations Level) and Action Counters Terrorism security training before you start in role.',
whenAndWhere:
'In this role, you will usually be based in the Cathedral and environs including the Chapter House.\n\nSessions are during the 10:00 service during term time (usually State School term time for Sunday School, Chorister School term time for Sunday Club). Regular commitment is appreciated but it is not expected that Helpers are all present at every session.',
otherInfo: '',
startDate: 2024-09-30T14:18:51.481Z,
endDate: 2026-03-31T00:00:00.000Z,
lastModified: 2025-06-25T14:29:24.000Z,
volunteerBenefits:
'- Play an important role in facilitating the Cathedral’s welcome and ministry to children and their families.\n- Be part of a passionate and dedicated team.\n- Experience of working with children and young people.\n- Be part of some of the key events in the Cathedral’s liturgical calendar.\n- Be involved in the important life and history of one of Britain’s best-loved buildings.\n- References available on request\n- Opportunity to join the Cathedral’s Community Roll\n- Cloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n- Various optional volunteer training as available',
urlFragment: 'junior-church-helper-1645' },
{ _id: '1646',
name: 'Junior Church Leader',
shortDescription:
'This role leads on the delivery of Junior Church and the leadership and co-ordination of volunteer Junior Church Helpers. In the Benedictine tradition of welcoming everyone, including children and young people to the Cathedral, Junior Church is open to children of reception age (3 - 4 years old) to Year 6 (10 - 11 years old) with the option of staying on after Year 6 if that seems appropriate. This role enables the Junior Church to play their part in fulfilling the mission and values of the Cathedral by nurturing faith and bible teaching in an inclusive, engaging and creative way.\n\nApplicants to this role are required to obtain a DBS check to Enhanced Level plus the Children\'s Barred List before commencing their duties. This will be arranged for you through our HR team. \n\nWe are thrilled to be receiving a high volume of applications and enquiries about volunteering at present, although this does mean our processing times are a little longer than usual. We will do our best to reply to your enquiry via County Durham Volunteering within a week, or within two weeks of you making an application through our online application form. Thank you so much for your patience. ',
created: 2024-09-30T14:28:42.157Z,
orgId: '10041',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
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name: 'Faith/Religion',
backgroundImage: '',
iconImage: '' },
{ _id: 'f13e6eb6-3904-4fff-86c1-6eff6ad8e267',
name: 'Children/Young People',
backgroundImage: '',
iconImage: '' },
[length]: 2 ],
active: true,
under16: false,
under18: true,
contactPerson: 'Belinda Fullelove, Volunteering Manager',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: 'https://www.durhamcathedral.co.uk/support-us/volunteer',
whatYouWillBeDoing:
'In this role you can expect to:\n- Provide a friendly, safe, supportive and caring welcome to all who attend the Junior Church and to help them feel at home in the Cathedral.\n- Help to lead and co-ordinate the Junior Church Helpers in their duties and be the first point of contact for issues arising.\n- Share in the nurture of children in the Christian faith through storytelling, prayer, singing, games, crafts and other creative activities.\n- Help plan and prepare the content of sessions to ensure they fulfil our mission and provide an interactive and enjoyable context for the children’s learning.\n- Support the safety and wellbeing of members and Helpers whilst in the building, including collecting and returning the key and radio from the Porters’ Lodge, setting up and clearing up.\n- Raise any concerns relating to safeguarding or health and safety with a relevant member of staff.\n- Help support and coordinate Helpers.\n- Support the induction and training of new Helpers with the Minor Canon for Liturgy & Learning and any other relevant members of staff.\n- Help communicate the Sunday programme and any special activities with parents and guardians.\n- Help identify necessary resources required.\n- Help with planning rotas.\n- Help ensure that registers are completed and logged.\n- Attend meetings as required.',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for the following:\n- A baptised Christian and a regular worshipper at the Cathedral or another Christian church or acceptance of, and willingness to communicate, the basic elements of the Christian faith coupled with an openness and willingness to grow in understanding of the Christian faith through being a Junior Church helper.\n- Commitment to the mission and values of the Cathedral.\n- Commitment to the safeguarding policy and practice within the Cathedral.\n- A pleasant, polite, kind, calm and welcoming manner, especially with children, young people, and their families.\n- Respect and sensitivity towards people of all abilities, beliefs, cultures and backgrounds.\n- Experience of teaching, working or volunteering with children (including those with Special Educational Needs) would be an advantage.\n- Excellent organisational and communication skills, particularly in the engagement of children and young people.\n- Flexible and adaptable whilst also being reliable, conscientious and a good timekeeper.\n- Ability to work effectively as part of a team.\n- Current email address for effective communication.',
accessibilityAndTransport:
'Please use the information on our website to plan your travel to the Cathedral by public transport or by parking in and around the city. We are not usually able to offer parking in the Cathedral grounds unless agreed in advance.\n\nUnfortunately, some areas of the Cathedral are not fully accessible without the use of steps, and as a historic building, some floors are uneven. Please do let us know if mobility may be challenging for you in this environment.',
supportOfferedExpenses:
'The following will be provided:\n- New Junior Church Leaders learn through shadowing existing Leaders and Helpers.\n- We will ask you to undertake the National Church of England Safeguarding training (Basic, Foundations and Leadership Levels) and Action Counters Terrorism security training before you start in role.',
whenAndWhere:
'In this role, you will usually be based in the Cathedral and environs including the Chapter House.\n\nSessions are during the 10:00 service during term time (usually State School term time for Sunday School, Chorister School term time for Sunday Club). Regular commitment is appreciated but it is not expected that you are present at every session. There may also be a small amount of administrative time outside of usual session hours.',
otherInfo: '',
startDate: 2024-09-30T14:28:42.157Z,
endDate: 2026-03-31T14:28:42.157Z,
lastModified: 2025-06-25T14:28:57.000Z,
volunteerBenefits:
'Play an important role in facilitating the Cathedral’s welcome and ministry to children and their families.\n- Be part of a passionate and dedicated team.\n- Experience of working with children and young people.\n- Be part of some of the key events in the Cathedral’s liturgical calendar.\n- Be involved in the important life and history of one of Britain’s best-loved buildings.\n- References available on request\n- Opportunity to join the Cathedral’s Community Roll\n- Cloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply)\n- Various optional volunteer training as available',
urlFragment: 'junior-church-leader-1646' },
{ _id: '1733',
name: 'Family Activities Volunteer',
shortDescription:
'Inspired by our saints, Cuthbert and Bede, the mission of Durham Cathedral is to offer everyone the opportunity to encounter God and know God’s love in Jesus Christ..\n\nIn this role you can support and deliver a range of informal, engaging and hands-on family activities devised and coordinated by Cathedral Learning & Engagement staff, as part of our busy, vibrant and creative Learning & Engagement Team.\n\nThese activities enhance visitor engagement for family audiences at weekends and during school holidays. You will also be helping family audiences engage with liturgical seasons and/or programmed events and understand how this shapes what they experience in Durham Cathedral.\n\nWe welcome volunteers from any background, of all faiths and none, and those who in turn show respect and sensitivity towards all nationalities, religions, beliefs, cultures, backgrounds, and the ethos of the Cathedral as a working church.',
created: 2025-06-25T14:13:19.749Z,
orgId: '10041',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
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name: 'Museums/Heritage',
backgroundImage: '',
iconImage: '' },
{ _id: '1052c97a-745b-42d2-a656-e702232b23ef',
name: 'Arts & Crafts',
backgroundImage: '',
iconImage: '' },
{ _id: '2ba4eff2-0a45-4461-9c29-4c51211e717c',
name: 'Families/Parenting',
backgroundImage: '',
iconImage: '' },
{ _id: '99a39a96-1c36-48fc-aec5-db2f7c891d11',
name: 'Tourism',
backgroundImage: '',
iconImage: '' },
{ _id: 'bfe65f08-f547-48d6-8376-f2fa56299e41',
name: 'Faith/Religion',
backgroundImage: '',
iconImage: '' },
[length]: 5 ],
active: true,
under16: false,
under18: true,
contactPerson: 'Belinda Fullelove',
contactEmail: 'volunteers@durhamcathedral.co.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: 'https://www.durhamcathedral.co.uk/support-us/volunteer',
whatYouWillBeDoing:
'In this role you can expect to: \n\n- Assist families, including those with young children, engage with Durham Cathedral, its mission, fabric and stories through informal activities such as crafts. \n- Provide a friendly face and a welcome for young visitors, pitched at an appropriate level. \n- Inform and inspire children and young people through a variety of engagement activities that can include tours, storytelling, crafts and object handling. \n- Support the safety and wellbeing of those engaging with the activities. \n- Use your skills, experience and reflective practice with the team to help ensure consistent high-quality delivery of the Learning & Engagement Programme. \n\nDurham Cathedral is committed to safeguarding. It is expected that all staff and volunteers share this commitment. If at any time the post-holder sees or hears anything that could suggest a safeguarding risk or has any other reason to be concerned, it should be reported immediately to the Cathedral Safeguarding Officer. Safeguarding is everyone’s responsibility. ',
skillsExperienceAndQualitiesNeeded:
'For this role, we are looking for the following: \n- Lively and enthusiastic individuals who can engage learners of all ages, often in intergenerational groups that include children. \n- Eagerness to engage visitors in conversation in a friendly and approachable way.\n- Good communication skills. \n- Willingness to demonstrate and assist with simple craft activities. \n- Creative approach to be able to adapt to suit the needs of learners. \n- Reflective practitioner in order to help improve the quality of the visitor offer. \n- Reliability and conscientiousness. \n- The ability to deal with potentially difficult conversations or situations safely and efficiently and with tact and diplomacy. \n- Respect and sensitivity towards all religions, beliefs, cultures and backgrounds and an empathy with the mission and values of the Cathedral. \n- Teaching and/or volunteering experience in a learning environment is desirable. \n- Experience of working with learners with special educational needs (SEN) is an added bonus. \n- Knowledge of other languages including BSL would also be very much appreciated. ',
accessibilityAndTransport:
'Due to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance. It is important to wear appropriate clothing while carrying out your duties as a Learning and Engagement volunteer. The Cathedral, as is typical of an ancient building, can be cold and the floors are hard and uneven. We shall provide you with a Cathedral branded over-garment (e.g. fleece, gilet, tabard or similar) to wear for visibility and identification while on duty. If you are volunteering on the Heritage Woodlands and Riverbanks you should ensure you have warm, waterproof clothing, suitable footwear such as walking boots or wellingtons. ',
supportOfferedExpenses:
'We will ask you to undertake the following essential online courses; you must complete them before you start your volunteer role. Details of how to access the training will be sent to you after receipt of your application, and support is available if you would like support with access or you feel affected by any of the course content. \n- National Church of England Basic & Foundation Safeguarding training \n- ACT Action Counters Terrorism training \n- The Association of English Cathedrals national volunteers training \n\nYour main training will be through induction, shadowing and an introductory period. The duration of this training before you deliver any sessions independently will vary depending on your prior experience, skills and aptitudes. \n\nWe shall provide you with access to information about Learning & Engagement, as well as some background material about the Cathedral itself. \n\nYou will receive ongoing support, feedback and further development, and we would appreciate you making every effort to attend additional training sessions. As a volunteer you will be encouraged to undertake other organisational training, for example health and safety. \n\nUnfortunately we are unable to offer expenses. ',
whenAndWhere:
'In this role you will usually be based in the Cathedral and its precincts, or Learning Centre next door. Depending on the activity, you may occasionally be based in the College area behind the Cathedral, or the Woodlands and Riverbanks surrounding the Cathedral, including our outdoor classrooms. \n\nLearning & Engagement informal family activities usually take place between 10:30 AM and 3:30 PM on weekdays during school holidays: October (1 week), December (2 weeks), February (1 week), Easter (2 weeks), May (1 week) and July/August (6 weeks). We are working towards launching family activities on Saturdays at the same times. \n\nOur volunteers typically gift up to 4 days of their time a month. In busy periods we might offer additional opportunities, but we appreciate any gift of your time and you will set your own time commitment in agreement with the Area Lead. ',
otherInfo: '',
startDate: 2025-06-24T00:00:00.000Z,
endDate: 2026-03-31T00:00:00.000Z,
lastModified: 2025-06-25T14:32:00.000Z,
volunteerBenefits:
'- Fantastic opportunity to volunteer alongside the Learning & Engagement Team at the heart of a UNESCO World Heritage Site. \n- References available on request \n- Opportunity to join the Cathedral’s Community Roll (https://www.durhamcathedral.co.uk/get-involved/community-roll) \n- Cloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply) \n- Refreshments \n- Various optional volunteer training as available ',
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