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OrganisationInfo:
{ _id: '1802',
name: 'Cornerstone Supported Housing and Counselling Ltd',
email: 'sales@cornerstone-north.org',
type: 'Charity',
telephone: '01388747892',
contactPerson: 'Mandy Brown',
website: 'www.cornerstone-north.org',
description:
'Cornerstone is a homelessness charity and works to end homelessness through education, support and collective community effort. Our projects\' excellent reputations, customer satisfaction and feedback to our service users increase their acceptance within our community and our inclusion within it.',
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jobs:
[ { _id: '1805',
name: 'Volunteer Admin Role Willington Head Office ',
shortDescription:
'This role helps keep our services running smoothly by providing friendly, reliable administrative support. As a Volunteer Admin Support, you’ll play an important part in helping customers, organising maintenance tasks, and supporting our staff and volunteers. Your contribution will help create a positive, well-organised environment where our team can focus on making a real difference in the community.',
created: 2025-12-04T11:17:05.899Z,
orgId: '1802',
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name: 'Crook/Willington' },
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contactPerson: 'Mandy Brown',
contactEmail: 'sales@cornerstone-north.org',
contactTelephone: '01388747892',
address: '12 Brockwell court, Willington, county Durham DL150UT',
hours:
'This is a flexible, part-time volunteer role. You can choose hours that fit around your other commitments, making it easy to contribute in a way that works for you.',
websiteLink: 'www.cornerstone-north.org',
whatYouWillBeDoing:
'In this role, you’ll be helping customers by taking orders, answering enquiries, and providing friendly support while ensuring information is passed between teams effectively. You’ll assist with organising maintenance paperwork and scheduling appointments, as well as helping to plan staff and volunteer events and supporting general volunteer administration. You’ll also play a part in the day-to-day running of the hub, keeping things organised and supporting the team wherever needed.',
skillsExperienceAndQualitiesNeeded:
'We’re looking for someone who is organised, detail-oriented, and able to manage multiple tasks with ease. You should have an understanding of data protection and be comfortable handling sensitive information confidentially. Previous experience in administrative roles is helpful but not essential. Most importantly, you’ll be proactive, self-motivated, and able to work both independently and as part of a team. Flexibility, adaptability, and a genuine passion for making a positive difference in the community will help you thrive in this role.',
accessibilityAndTransport:
'Our Willington Head Office is accessible to all volunteers. If you have any specific accessibility needs, we’re happy to discuss adjustments to support you in the role. The office is well-connected by public transport, and there is parking available on-site for those travelling by car. We aim to make it easy for everyone to get here and take part.',
supportOfferedExpenses:
'We provide full training and ongoing support to help you feel confident and succeed in your role. You’ll be welcomed into a friendly team and have access to guidance whenever you need it. While this is a volunteer position, reasonable travel and out-of-pocket expenses related to your volunteering can be reimbursed, so you won’t be out of pocket for helping us.',
whenAndWhere:
'This volunteer role is based at our Willington Head Office. The hours are flexible and part-time, so you can fit your volunteering around other commitments. You’ll have the opportunity to contribute in a way that works for you while supporting our team and the community.',
otherInfo:
'We welcome volunteers from all backgrounds and experiences. Whether you’re new to volunteering or have lots of experience, you’ll be supported every step of the way. This role is a great way to get involved, meet people, and contribute to our mission of making a positive impact in the community.',
startDate: 2025-12-04T11:17:05.899Z,
endDate: 2026-12-04T11:17:05.899Z,
lastModified: 2025-12-04T14:56:38.000Z,
volunteerBenefits:
'Volunteering with us gives you the chance to make a real difference in the community while gaining valuable skills and experience. You’ll meet new people, be part of a supportive and friendly team, and enjoy a positive, inclusive working environment. This role also offers opportunities to develop your organisational, communication, and administrative skills, which can be useful for future career or personal growth.',
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{ _id: '1806',
name: 'Workshop Assistant Volunteer',
shortDescription:
'The purpose of the Workshop Assistant Volunteer role is to support the smooth, safe, and efficient running of the workshop by assisting the Workshop Lead and working collaboratively with the team. This includes helping with day-to-day tasks, maintaining a tidy and safe environment, supporting events and deliveries, following the charity’s policies and procedures, and contributing ideas to improve workshop practices.',
created: 2025-12-04T12:19:56.993Z,
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contactPerson: 'Mandy brown',
contactEmail: 'sales@cornerstone-north.org',
contactTelephone: '01388747892',
address: '12 Brockwell court, willington, county Durham DL150UT',
hours: 'Flexible ',
websiteLink: 'www.cornerstone-north.org',
whatYouWillBeDoing:
'In the Workshop Assistant Volunteer role, a person would work closely with the Workshop Lead and the team to ensure the smooth, safe, and efficient running of the workshop. They would assist with day-to-day tasks, help manufacture products to the required standards, and support events and deliveries as needed. The role involves maintaining a tidy and organized workspace, communicating effectively with the Workshop Lead, and contributing ideas to improve workshop practices. Volunteers are expected to follow the charity’s policies and procedures, act professionally with staff, customers, and service users, and be flexible in taking on tasks to meet the needs of the service. Additionally, they would participate in training, reviews, and meetings to develop their skills and stay up to date with any changes in policy or procedures.',
skillsExperienceAndQualitiesNeeded:
'A successful volunteer should be reliable, organized, and attentive to detail, ensuring the workshop remains tidy, safe, and efficient. Good teamwork and communication skills are essential to work closely with the Workshop Lead and other volunteers, while being able to follow instructions carefully. The role also requires flexibility and a willingness to learn, as tasks may vary and training will be provided. Volunteers should demonstrate professionalism, respect, and confidentiality when interacting with staff, customers, service users, and fellow volunteers. A proactive attitude, enthusiasm for helping others, and the ability to share ideas for improving workshop practices are also highly valued.',
accessibilityAndTransport:
'Our Willington workshop is accessible to all volunteers. If you have any specific accessibility needs, we’re happy to discuss adjustments to support you in the role. The office is well-connected by public transport, and there is parking available on-site for those travelling by car. We aim to make it easy for everyone to get here and take part.',
supportOfferedExpenses:
'All volunteers receive full training and ongoing support to help you feel confident and succeed in your role. You’ll be part of a friendly team and have guidance available whenever needed. ',
whenAndWhere:
'The hours are flexible, allowing you to fit your volunteering around your schedule while supporting our team and community.',
otherInfo:
'We welcome volunteers from all backgrounds and experiences. Whether you’re new to volunteering or have previous experience, you’ll receive support every step of the way. This role is a great opportunity to get involved, meet new people, and contribute to our mission of making a positive impact in the community.',
startDate: 2025-12-04T12:19:56.993Z,
endDate: 2026-12-04T00:00:00.000Z,
lastModified: 2025-12-04T13:11:05.000Z,
volunteerBenefits:
'Volunteering with us gives you the chance to make a real difference in the community while developing valuable skills and experience. You’ll meet new people, be part of a supportive and friendly team, and enjoy a positive, inclusive environment. This role also offers opportunities to enhance your organisational, communication, and administrative skills, which can benefit both personal growth and future career opportunities.',
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{ _id: '1807',
name: 'Retail/Project Support Assistant Volunteer',
shortDescription:
'The Retail/Project Support Assistant Volunteer plays a key role in supporting the smooth running of the community hub and its retail outlet. This includes assisting with day-to-day tasks such as taking orders, helping with deliveries, setting up activities, and maintaining the hub’s facilities. The role also involves supporting clients to access the hub, engage in activities, and connect with the wider community, while promoting events, products, and donations. Volunteers work as part of a team, help maintain a safe and welcoming environment, and follow professional policies and procedures. Through this role, volunteers contribute to the hub’s operations while developing their own skills and knowledge.',
created: 2025-12-04T13:12:27.037Z,
orgId: '1802',
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contactPerson: 'Mandy Brown',
contactEmail: 'sales@cornerstone-north.org',
contactTelephone: '01388 747892',
address: '12 brockwell court, willington, county durham DL150UT',
hours: 'flexable',
websiteLink: 'www.cornerstone-north.org',
whatYouWillBeDoing:
'In this role, your day-to-day activities would likely include a mix of practical, administrative, and client-focused tasks. Specifically, you would be:\n\n1. Supporting the hub and retail operations:\n\nHelping with the day-to-day running of the hub, including taking and processing orders.\n\nAssisting with deliveries and stocking items in the retail outlet.\n\nSetting up spaces for activities and events.\n\nMaintaining cleanliness and reporting any repairs needed.\n\n2. Supporting clients and community engagement:\n\nAssisting clients who want to use the hub’s facilities.\n\nSignposting clients to additional support services if needed.\n\nHelping clients get involved in activities and encouraging community participation.\n\n3. Promoting the hub and its initiatives:\n\nAdvertising products, events, and activities happening in the hub.\n\nAssisting with donations, including collecting and organizing them.\n\n4. Administrative and teamwork responsibilities:\n\nRecording notes or keeping basic records as instructed by staff.\n\nWorking as part of a team and liaising with staff about any issues.\n\nFollowing policies and procedures, including health and safety, safeguarding, and confidentiality.\n\n5. Personal development:\n\nParticipating in training and team meetings to improve skills and knowledge.\n\nBeing flexible with your hours when needed.\n\nIn short, you’d be helping the hub run smoothly, supporting clients, promoting activities, and contributing to a safe and welcoming environment, all while developing your own skills.',
skillsExperienceAndQualitiesNeeded:
'Skills\n\nCommunication skills – able to talk and listen effectively to clients, volunteers, and staff.\n\nTeamwork – able to work well with others and support team tasks.\n\nOrganizational skills – able to help set up activities, handle orders, deliveries, and donations efficiently.\n\nCustomer service skills – friendly, approachable, and supportive when interacting with clients and visitors.\n\nBasic administration skills – ability to record notes, help with paperwork, or manage small retail tasks.\n\nExperience\n\nPrevious experience in retail, volunteering, or community work is helpful but not always essential.\n\nExperience working with vulnerable people or in a supportive role is an advantage.\n\nExperience in handling donations, stock, or basic office tasks can be beneficial.\n\nPersonal Qualities\n\nEmpathy and patience – able to support clients who may have different needs.\n\nReliability and responsibility – able to follow instructions, maintain confidentiality, and ensure safety.\n\nFlexibility – willing to cover different tasks or shifts as needed.\n\nPositive attitude – approachable, enthusiastic, and keen to contribute to the community.\n\nProactive and observant – able to notice when help is needed or when repairs/cleanliness issues arise.',
accessibilityAndTransport:
'If you have any specific accessibility needs, we’re happy to discuss adjustments to support you in the role. The office is well-connected by public transport, and there is parking available on-site for those travelling by car. We aim to make it easy for everyone to get here and take part.',
supportOfferedExpenses:
'Volunteers receive a full training pathway to prepare for the role, including inductions, basic retail and community hub training, safeguarding, health and safety, and how to raise a concern. Ongoing support and guidance are provided by the hub staff and volunteer coordinators, including regular check-ins, team meetings, and opportunities for professional and personal development.',
whenAndWhere:
'The Retail/Project Support Assistant Volunteer role takes place at a local community hub and retail outlet, with the exact location provided by the organisation. Volunteer shifts are flexible and may include mornings, afternoons, or occasionally evenings and weekends, depending on the hub’s schedule and events. Volunteers may also be asked to cover additional hours for special activities or to support other team members, allowing for a varied and engaging experience.',
otherInfo:
'Volunteers are expected to work within Cornerstone’s policies and procedures, including health and safety, safeguarding, equal opportunities, and confidentiality. The role requires a reliable and flexible approach, as shifts may vary and tasks can change depending on hub activities and client needs. Volunteers are encouraged to participate in team meetings and professional reviews to support ongoing development and ensure effective service delivery. The role is suitable for anyone with a positive attitude who enjoys helping others, being part of a team, and contributing to their local community.',
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endDate: 2026-12-04T00:00:00.000Z,
lastModified: 2025-12-04T13:28:07.000Z,
volunteerBenefits:
'Volunteering as a Retail/Project Support Assistant offers the opportunity to develop new skills in retail, administration, and community support, while gaining valuable experience working with diverse groups of people. Volunteers can enhance their teamwork, communication, and organizational abilities, build confidence, and contribute meaningfully to their local community. The role also provides opportunities for personal and professional development through training, mentoring, and involvement in different hub activities, making it a rewarding and fulfilling experience.',
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{ _id: '1808',
name: 'Tenant Support Volunteer ',
shortDescription:
'The purpose of the Tenant Support Worker role is to help tenants live more independently and become active members of their community while ensuring that the properties they use are safe, secure, and well-maintained. This involves supporting tenants to develop essential life skills, facilitating participation in community activities, and addressing any housing-related issues that arise. The role also requires carrying out routine property checks, reporting repairs, and maintaining a clean and safe environment. Working closely with housing managers and support staff, the Tenant Support Worker ensures that services are delivered in line with organisational policies, health and safety standards, and confidentiality requirements, creating a supportive and inclusive environment for all tenants.',
created: 2025-12-04T13:28:10.967Z,
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under16: false,
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contactPerson: 'Mandy Brown',
contactEmail: 'sales@cornerstone-north.org',
contactTelephone: '01388747892',
address: '12 Brockwell court, willington, county durham DL150UT',
hours: 'flexable ',
websiteLink: 'www.cornerstone-north.org',
whatYouWillBeDoing:
'1. Supporting Tenants:\n\nHelp tenants develop independent living skills, like budgeting, cooking, personal care, and managing a home.\n\nAssist tenants in settling into new rooms and ensuring they feel comfortable.\n\nFacilitate or support community activities to help tenants integrate socially.\n\nAddress any housing-related issues, such as disputes, tenancy concerns, or requests for help.\n\n2. Property & Safety Tasks:\n\nConduct routine checks of rooms and buildings to ensure safety and security.\n\nReport and follow up on repairs or maintenance needs.\n\nPerform cleaning duties in rooms, offices, or communal areas as required.\n\nHelp maintain a safe and well-kept environment for tenants and staff.\n\n3. Administration & Collaboration:\n\nKeep accurate records of tenant interactions and activities, maintaining confidentiality.\n\nWork with housing managers and support officers to resolve issues and plan improvements.\n\nFollow policies, procedures, and health & safety guidelines in all your work.\n\n4. Professional Development & Flexibility:\n\nAttend team meetings, training, and supervision sessions.\n\nBe willing to cover shifts or duties outside normal hours if needed.\n\nIn short, you’ll be supporting tenants to live independently, ensuring the property is safe and well-maintained, and working as part of a team to provide a welcoming and supportive environment.',
skillsExperienceAndQualitiesNeeded:
'Communication skills: Able to explain things clearly, listen actively, and write accurate notes.\n\nInterpersonal skills: Empathy, patience, and the ability to build trust and rapport with tenants.\n\nIT skills: Basic use of computers, email, and software like Microsoft Office.\n\nProblem-solving: Able to address issues as they arise, from tenancy concerns to minor maintenance.\n\nTeamwork and independence: Work well with colleagues and also manage tasks on your own.\n\nFlexibility: Adapt to changing needs, cover shifts, and respond to unexpected situations.\n\nExperience\n\nPrevious experience in a support, care, or housing role.\n\nExperience managing challenging situations or behaviors.\n\nCompleting risk assessments and participating in support sessions.\n\nDesirable: driving experience if the role involves travel.\n\nPersonal Qualities\n\nEmpathy and patience: Understanding and supporting tenants’ needs.\n\nReliability and responsibility: Following through on tasks, maintaining safety, and keeping accurate records.\n\nProfessionalism: Maintaining confidentiality, adhering to policies, and showing respect for all tenants.\n\nProactive and organised: Taking initiative to solve problems and keep the property and tenants supported.\n\nCommitment to inclusion: Supporting equal opportunities and anti-discriminatory practices.',
accessibilityAndTransport:
'Accessibility\n\nThe role may involve moving around buildings, checking rooms, and assisting tenants, so you should be physically able to perform light cleaning, lifting, or setting up rooms.\n\nSome tenants may have mobility issues or disabilities, so you may need to adapt your approach to provide support safely and respectfully.\n\nWorkspaces (offices, communal areas) should comply with accessibility standards, but you may need to navigate stairs, shared spaces, or other challenges depending on the property.\n\nTransport\n\nYou may need to travel between different properties or accompany tenants to community activities.\n\nA driving license and access to a vehicle are desirable, though not always essential, depending on the service’s locations and transport options.\n\nPublic transport may be used if properties are in accessible areas, so reliable access to buses, trains, or other local transport is important.\n\nFlexibility in working hours may require commuting outside standard office times.\n',
supportOfferedExpenses:
'The Tenant Support Worker role offers comprehensive training and support to ensure you can perform your duties effectively. This includes a full induction, ongoing training in areas such as tenant support, housing management, health and safety, and risk assessment, as well as regular supervision, performance reviews, and team meetings. You will also receive guidance and support from your line manager to help manage challenges and develop professionally. Additionally, work-related expenses, including travel or approved training costs, are reimbursed in line with the organisation’s policies, ensuring you have the resources needed to succeed in the role.',
whenAndWhere:
'The Tenant Support Worker role is primarily based at the service’s residential properties, including tenants’ rooms, communal areas, and offices, but may also involve accompanying tenants into the community for activities or appointments. The role requires flexibility in working hours, including evenings, weekends, and occasional cover for staff holidays or sickness, as well as attendance at team meetings, training, and supervision sessions during standard hours. Overall, you will need to be adaptable to meet the needs of both tenants and the service while carrying out your duties across different locations.',
otherInfo:
'In addition to supporting tenants and maintaining properties, the Tenant Support Worker role involves understanding and following safeguarding procedures to protect vulnerable individuals, while maintaining confidentiality and professional boundaries. You will be responsible for carrying out risk assessments, following health and safety protocols, and reporting hazards to ensure a safe environment. The role requires flexibility, including occasional lone working and responding to unexpected situations such as urgent maintenance or tenant needs. Upholding the organisation’s values by promoting equality, anti-discriminatory practice, and creating a safe, supportive, and inclusive environment is also a key part of the role.',
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endDate: 2026-12-04T00:00:00.000Z,
lastModified: 2025-12-04T13:47:05.000Z,
volunteerBenefits:
'Volunteering as a Tenant Support Worker offers many benefits, including the opportunity to develop valuable skills such as communication, problem-solving, and teamwork, while gaining hands-on experience in housing and social care support. Volunteers can access training in areas like health and safety, risk assessment, and tenant support, and benefit from networking with professionals and colleagues in the sector. The role also provides personal fulfilment by helping tenants live independently and participate in their communities, flexible hours to fit around other commitments, and the potential to receive a positive reference for future employment or education.',
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