To provide support to vulnerable and intimidated witnesses when they are attending court as well as pre-trial, post-trial, and outreach support.
• Contact witnesses in line with the relevant referral information.
• Maintain contact with witnesses before the trial including completing the Pre-Trial Visits (PTV’s).
• Assess and support witnesses needs pre-trial, during PTV’s, during trial and post-trial.
• Accompany witnesses in the courtroom on trial day if permitted.
• Ensure safeguarding concerns are appropriately escalated.
• Signpost witnesses to additional support if required.
• Work collaboratively with Team Leaders, volunteers and the wider Court Team to maintain quality support for witnesses.
• Escalate issues to line managers which may affect the witness attending court of the administration of justice.
• Provide witnesses with information about their rights and entitlements as per the Witness Charter.
Role Objectives:
• Information is provided in line with the Witness Charter to enable victims and witnesses to move beyond the effects of crime.
• Pre-Trial and post-trial visits are completed and outreach support provided.
• Signpost to additional services and ensure safeguarding concerns are appropriately escalated.
You will be required to complete all mandatory foundation e-learning as per organisational policy
You will be required to complete Witness Service Core Learning, including e-learning modules and three days of facilitator-led training.
Excellent communication skills
Ability to communicate via telephone, face to face, video calls
Knowledge of the Criminal Justice System would be helpful but is not necessary as training will be provided.
1 day per week - locations to be agreed.
Full training provided
