Volunteer Retail Assistant

Spennymoor, Crook/Willington, Chester le Street, Durham City

Responsible to the Retail Manager, the Volunteer Retail Assistant assists with the daily operation of the shop. The income raised will help the Hospice to improve the availability of, and access to, end of life care and raising the profile of the Hospice will promote the value of palliative care in the local community.


• Delivering excellent customer services to customers, donors and supporters
• Helping to maintain high standards of shop presentation through effective merchandising and rotating of stock
• Ensuring all donations/stock are accepted and handled correctly, sorted, processed and priced in accordance with retail guidelines
• Maintaining high standards of cleanliness and maintenance of property and equipment. Reporting any problems directly to the Retail Manager/Supervisor/Assistant
• Promoting Gift Aid to our donors
• Handling money including till work and cashing up (not essential but preferred)
• Assisting in the security of the premises and stock
• Helping to maximise sales in order to achieve the shop’s budget
• Attending shop volunteer Retail Meetings to receive updates on Hospice news, procedure and practice
• Raising the profile of the Hospice by being an ambassador in the local community
• Complying with Retail procedures and guidelines (detailed in Retail Training Workbook), current legislation, trading standards and Health & Safety regulations at all times
• Undertaking induction and mandatory training as required
• Attending shop volunteer Retail Meetings to receive updates on Hospice news, procedure and practice

Skills & Qualities

There are no specific skills required to undertake this role, as full induction and training will be provided. Support will be available from the Retail Manager and other members of the shop and retail team.

This role will suit people who are…
• friendly and helpful
• honest and reliable
• enthusiastic with a willingness to learn
• able to work as part of a team

It is also essential that you can demonstrate our values of Compassion, Respect, Integrity, Professionalism, Choice and Reputation. They define who we are and what we do as a high quality care provider and high quality place to volunteer.

When & Where?

There are various shift times available between the hours of 9.30am - 4.30pm, Monday - Saturday.

We have roles based at our shops in:
Durham City
93 Claypath,
DH1 1RG.

12A Oakway Court,
Meadowfield Industrial Estate,
DH7 8XD.

172 Front Street,
DH3 3AZ.

Langley Park
26 Quebec Street,
Langley Park,
DH7 9XA.

Langley Moor
30 & 31 High Street,
Langley Moor,
DH7 8JW.

22 High Street,
DL16 6DB.

Unit 3,
25/32 Newbottle Street,
DH4 4AP.

72 Hope Street,
DL15 9HT.

Training and Support Offered/Expenses

We value our volunteers and want your experience to be both positive and fulfilling. We offer a comprehensive induction programme and any appropriate instruction, guidance or training to assist you in your volunteer role. We ask that any essential training is completed either prior to you starting with us or within three months of starting. You will have an opportunity to learn new skills, build social networks, share experiences and skills and be recognised for the contribution you make.

Any agreed out of pocket expenses that are incurred when carrying out your volunteer role will be reimbursed.

Volunteer Benefits

From this role you could gain experience of customer services, money handling, merchandising and processing and pricing stock. You can also gain an awareness of Hospice care and St Cuthbert’s Hospice, health and safety and gift aid.

You will have the opportunity to meet new people and become part of a friendly, caring team.

Other Information
St Cuthberts Hospice Logo
St Cuthberts Hospice More information
Hours: Various shift times available Type: Retail
Recognition of Quality Volunteer Experience

Apply now

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