Inspire our visitors!
As a Visitor Ambassador volunteer, you will help ensure that all visitors have an enjoyable time with us during our Summer Celebration. You will be the friendly and welcoming face of the museum, sharing the knowledge that you will learn about our collection, facilities, visitor journey and how we’re commemorating the 200th anniversary of the modern railway.
During this exciting year of railway celebrations, you will be part of a supportive team of colleagues, gaining customer service experience and building your confidence in a stimulating environment. You will help greet visitors, anticipate and respond to their needs, and listen to their feedback.
We ask our Visitor Ambassadors to commit to short sessions of 2-3 hours at a time as often as they are able between July and September. Seating can be provided.
In this role you’ll:
• Be the friendly face of the museum, ensuring all visitors feel welcome
• Assist with the flow of visitors into the museum and steward our exhibition spaces
• Share insights and stories related to the collection
• Be informed of all facilities, events and exhibitions taking place across the site, and actively promote these to enhance the visitor experience and encourage repeat visits
• Answer visitor queries or seek the assistance of those who can do so
• Provide feedback and advice on the daily activities of the museum and the visitor experience
This role is perfect for people who:
• Enjoy collaborating with volunteers and staff as part of a supportive team.
• Have an enthusiastic approach to delivering a positive visitor experience.
• Are eager to learn about our museum and event programme and are able to communicate this information clearly to visitors.
• Demonstrate an ability to understand and follow safety procedures
We ask all volunteers to show inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness.
Locomotion, Shildon, DL4 2RE
We are open to visitors 7-days a week, 10.00-17.00.
A site induction and training for the role will be provided. Optional additional Inspiring Service training will also be offered.
Health & Safety training will also be provided, along with information around our safeguarding guidelines and basic rail safety
We are part of the northern museums volunteering pass scheme which will allow you to access various discounts at other organisations.
We can offer a reference upon request for all volunteers who have supported the museum.
To volunteer in this role you must be 18 or over.
If successful we’ll request a basic criminal record check. We’ll arrange and process this for you and will cover all the costs.
We are legally required to ensure all volunteers from overseas have the right to volunteer in the UK, so please check your visa before applying.
Inductions for the role have been scheduled for Monday 30 June and Saturday 5 July. You need to be able to attend one of these days.
Our Inspiring Service training is scheduled for Friday 11 July.
