The Tea Hatch at Shotley Bridge Hospital is run by Willow Burn Hospice volunteers and provides a refreshments service for patients and staff at the hospital, raising funds for Willow Burn Hospice. It is a welcoming safe space for visitors to the hospital to get a hot or cold drink and other refreshments such as
confectionary, crisps and biscuits.
• To provide a warm and welcoming atmosphere for customers.
• Serving customers promptly, courteously and with a smile.
• To ensure the tables and surrounding area are clean and tidy
• Able to take orders and handle money.
• Able to prepare hot drinks.
• Recording fridge temperatures.
• Ensure Tea Hatch/kitchen is clean and tidy.
• Reporting when stock is low to Willow Burn Hospice e.g. crisps, cold drinks
confectionary, greetings cards
• To undertake any other tasks as requested or appropriate with nature of the role.
Excellent organisational skills
• Willingness to complete Food Hygiene Level 2 and mandatory training
• Accuracy and attention to detail
• Good communication skills
• Team player
• Flexible approach to working
• Strong interpersonal skills
• Tact and diplomacy in dealing with a variety of situations
• Self-awareness and able to use initiative
• Good understanding of equality and diversity
Shotley Bridge Hospital Tea Hatch (main waiting room)
Various times available Monday to Friday
Mandatory Training
Level 2 Food Hygiene
Travel expenses offered (please ask if applicable)
Refreshments included
- Annual Volunteer Day Out
- 10% off in the Willows Café for all volunteers with your ID
- 20% off in the Willow Burn Hospice Charity Shops
- The Volunteer Training Passport
Recognition of Quality Volunteer Experience
