As a Shop Floor 1 volunteer you will provide a first-class customer service experience, ensuring customers find everything they need during their visit and the store's front of house is maintained to a high standard and remains well stocked.
You will engage with our customers both on arrival and when they depart the store, as well as queries they might have during their visit. You will also support other members of the team with merchandising displays and stock management to ensure the store is inviting for our customers.
As a Shop Floor 1 volunteer you will provide a first-class customer service experience, ensuring customers find everything they need during their visit and store's front of house is maintained to a high standard and remains well stocked
What you will be doing
Assisting customers by greeting them when they enter the store and thanking them when they leave, helping them find any items they are looking for, and covering changing rooms.
Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
Assist customers with their donations and support the store with gift aid sign up.
Support with covering the till when needed
Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
Ensure the store remains clean and tidy, health and safety procedures and security measures are adhered to
The skills you need
Friendly and helpful
Excellent customer service skills
Good verbal communication skills as engaging positively with customers is a must
Happy to work as part of a team but confident to work independently too
Willingness to learn basic IT skills, for tasks such as working on the till
Problem-solving abilities to help resolve queries or issues
Enthusiastic about the work of Barnardo's
No formal skills required, although we would love for you to be friendly and helpful, passionate about the work that Barnardo's does and flexible and willing to do a variety of shop tasks.
Barnardo's Store,
69 Middle St, Consett DH8 5QG
No set requirement in regards to hours, flexible to fit in with your availability. Our stores trade seven days a week.
Full in house training from Health and safety to Data Protection. All these courses are certificated and are yours to keep once complete.
20% discount in all our shops. Access to volunteer perks through online portal. Access to our mental health and well being platform.
All our stores and fully accessible and on main transport links.
