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OrganisationInfo:
{ _id: '1521',
name: 'Barnardos',
email: 'tracey.brown@barnardos.org.uk',
type: 'Charity',
telephone: '01915814996',
contactPerson: 'Tracey brown',
website: 'Barnardos.org.uk',
description: 'Children\'s Charity - Retail shop',
logoImage: '',
urlFragment: 'barnardos-1521',
hasKiteMark: false,
jobs:
[ { _id: '1731',
name: 'Shop Floor Volunteer 1',
shortDescription:
'As a Shop Floor 1 volunteer you will provide a first-class customer service experience, ensuring customers find everything they need during their visit and the store\'s front of house is maintained to a high standard and remains well stocked.\n\nYou will engage with our customers both on arrival and when they depart the store, as well as queries they might have during their visit. You will also support other members of the team with merchandising displays and stock management to ensure the store is inviting for our customers.',
created: 2025-06-23T12:18:07.170Z,
orgId: '1521',
locations:
[ { _id: '82253aa4-1b3f-4ebb-84f9-03e9636d7d7e', name: 'Consett' },
[length]: 1 ],
jobTypes:
[ { _id: '28af3def-7db3-4361-8145-41b343cdaf37',
name: 'Retail',
backgroundImage: '',
iconImage: '' },
[length]: 1 ],
active: true,
under16: true,
under18: true,
contactPerson: 'Sharon lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Home worker',
hours: 'Flexible. Our stores trade 7 days per week.',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/113988-shop-floor-volunteer-1-retail-consett-2026-05-01',
whatYouWillBeDoing:
'As a Shop Floor 1 volunteer you will provide a first-class customer service experience, ensuring customers find everything they need during their visit and store\'s front of house is maintained to a high standard and remains well stocked\n\nWhat you will be doing\nAssisting customers by greeting them when they enter the store and thanking them when they leave, helping them find any items they are looking for, and covering changing rooms.\nWork with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries\nAssist customers with their donations and support the store with gift aid sign up.\nSupport with covering the till when needed\nSupport the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan\nEnsure the store remains clean and tidy, health and safety procedures and security measures are adhered to\nThe skills you need\nFriendly and helpful\nExcellent customer service skills\nGood verbal communication skills as engaging positively with customers is a must\nHappy to work as part of a team but confident to work independently too\nWillingness to learn basic IT skills, for tasks such as working on the till\nProblem-solving abilities to help resolve queries or issues\nEnthusiastic about the work of Barnardo\'s',
skillsExperienceAndQualitiesNeeded:
'No formal skills required, although we would love for you to be friendly and helpful, passionate about the work that Barnardo\'s does and flexible and willing to do a variety of shop tasks.',
accessibilityAndTransport:
'All our stores and fully accessible and on main transport links.',
supportOfferedExpenses:
'Full in house training from Health and safety to Data Protection. All these courses are certificated and are yours to keep once complete.',
whenAndWhere:
'Barnardo\'s Store, \n69 Middle St, Consett DH8 5QG\nNo set requirement in regards to hours, flexible to fit in with your availability. Our stores trade seven days a week.',
otherInfo: '',
startDate: 2026-05-06T12:18:07.170Z,
endDate: 2026-11-06T00:00:00.000Z,
lastModified: 2026-05-06T10:06:35.000Z,
volunteerBenefits:
'20% discount in all our shops. Access to volunteer perks through online portal. Access to our mental health and well being platform.',
urlFragment: 'shop-floor-volunteer-1-1731' },
{ _id: '1850',
name: 'Retail Stockroom Volunteer 1 ',
shortDescription:
'Our fantastic team of friendly and diverse volunteers plays a vital role in helping our stores raise funds to support children, young people, and families. As a Retail Stockroom Volunteer 1, you’ll focus on supporting the stockroom sorting and organising donated items to help keep the store running smoothly and efficiently.\nAs a Retail Stockroom Volunteer 1 you will sort and manage donated items, gifts in kind stock and new goods. Your role will be key in organising stock into the differing departments ready for delivery to the shop floor, ensuring our stores are always filled with quality stock.',
created: 2026-05-06T09:48:28.925Z,
orgId: '1521',
locations:
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[length]: 1 ],
jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
[length]: 1 ],
active: true,
under16: true,
under18: true,
contactPerson: 'Sharon lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/113978-retail-stockroom-volunteer-1-retail-consett-2026-05-01',
whatYouWillBeDoing:
'What you will be doing\nSorting donated items for distribution onto the shop floor\nSteaming and cleaning donated items\nDelivering stock as required to the shop floor\nIdentifying any donated items that might be more suitable for online sale and putting aside to be researched\nEnsuring the store and back area remains clean and tidy\nEnsure all health and safety policies and procedures are adhered to\nEnsure all security procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nWillingness to learn basic IT skills\nYou will be happy to sort items\nAbility to work independently, as part of a team and use your initiative\nEnthusiastic about the work of Barnardo’s',
accessibilityAndTransport: 'Easily accessible with public transport.',
supportOfferedExpenses:
'Online training before commencement of volunteering, these are fully certificated modules. Further training provided in store where you will have dedicated support and mentorship.',
whenAndWhere:
'Barnardo\'s Consett\n69 Middle Street\nConsett\nDH8 5QG\nAll our stores trade 7 days and days/times are fully flexible around you.',
otherInfo: '',
startDate: 2026-05-06T09:48:28.925Z,
endDate: 2026-11-06T09:48:28.925Z,
lastModified: 2026-05-06T09:59:16.000Z,
volunteerBenefits:
'What\'s in it for you\nVolunteer in a fast paced and diverse environment\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer\nIn-store discount (20%)',
urlFragment: 'retail-stockroom-volunteer-1--1850' },
{ _id: '1851',
name: 'Retail Volunteer 1 ',
shortDescription:
'Our fantastic team of friendly and diverse volunteers play a vital role in helping our stores raise funds to support children, young people, and families. As a Retail Volunteer 1 you will be an important part of the in-store team. You will support with the day-to-day tasks of the charity shop; these tasks will vary which will require an ability to be flexibility.',
created: 2026-05-06T09:59:30.601Z,
orgId: '1521',
locations:
[ { _id: '82253aa4-1b3f-4ebb-84f9-03e9636d7d7e', name: 'Consett' },
[length]: 1 ],
jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: true,
under18: true,
contactPerson: 'Sharon lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/113975-retail-volunteer-1-retail-2026-05-01',
whatYouWillBeDoing:
'Why we want you\nAs a retail volunteer you will be an important part of the in-store team. You will support with the day-to-day tasks of the charity shop; these tasks will vary which will require an ability to be flexibility.\n\nWhat you will be doing\nWork on till processing customer sales\nPrepare stock, including sorting, steaming and pricing\nCreate stylish window displays\nReplenish stock on the shop floor\nSupport staff with stock-takes',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFlexible and willing to do a variety of the shop tasks\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nEnthusiastic about the work of Barnardo’s',
accessibilityAndTransport: 'Fully accessible with public transport',
supportOfferedExpenses:
'Online training modules before volunteering commences and fully supported training in store.',
whenAndWhere:
'Barnardo\'s Consett, 69 Middle Street, Consett, DH8 5QG\nOur stores trade 7 days a week so, volunteering falls within those times.',
otherInfo: '',
startDate: 2026-05-06T09:59:30.601Z,
endDate: 2026-11-06T09:59:30.601Z,
lastModified: 2026-05-06T10:06:03.000Z,
volunteerBenefits:
'What\'s in it for you\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer\nIn-store discount (20%)',
urlFragment: 'retail-volunteer-1--1851' },
{ _id: '1852',
name: 'Lead Retail Volunteer 1',
shortDescription:
'As a Lead Retail Volunteer, you will play a key role within the in‑store team, supporting staff with the day‑to‑day running of the shop, helping to attract and recruit new volunteers, and mentoring fellow volunteers.\n\nYou will also have the opportunity to support the staff team with the development, in-store marketing campaigns and initiatives within the store.\n\nOur retail stores are the face of our charity on the high-street and in local communities, and money raised through our retail operations help support children, young people and families across the UK. You will play a key role in this, by supporting the team to maximise the revenue from donated stock, gifts in kind, new goods and Gift Aid.\n\nOur Lead Volunteers for retail support the staff team to ensure the smooth running of the store, ensuring that all policies and procedures are adhered to.\n\nPlease note: This role requires a time commitment of approximately 5–10 hours per week. Due to the vetting requirements, the application process may take longer than usual."\n\n',
created: 2026-05-06T10:18:36.673Z,
orgId: '1521',
locations:
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jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: false,
under18: false,
contactPerson: 'Sharon Lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours:
'This role requires a time commitment of approximately 5–10 hours per week. ',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/113972-lead-retail-volunteer-1-retail-consett-2026-05-01',
whatYouWillBeDoing:
'What you will be doing\nSupervising and training volunteers by having open conversations, offering to support/help with development, explore each person\'s value, skills and knowledge and respond to each need\nCreate opportunities for volunteers to learn\nYou may be left to work independently for short periods of time for example, to cover staff lunches\nCollaborate with the implementation of seasonal campaigns and promotional activity in-store to help achieve impact\nEnsure all cash handling (internal and external) and security procedures are adhered to\nEnsure all health & safety procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nExperience of leading and engaging teams\nKnowledge or experience of retail operations (desirable)\nAbility to work independently and part of a team\nStrong written and verbal communication skills\nUnderstanding of equality, diversity and inclusion\nOrganised\nVery good standard of IT skills\nEnthusiastic about the work of Barnardo\'s',
accessibilityAndTransport: 'Fully accessible with various forms of public transport',
supportOfferedExpenses:
'Fully supported training, with online modules on commencement of volunteering, then further in store training.',
whenAndWhere:
'Barnardo\'s Store, 69 Middle Street, Consett, DH8 5QG.\nOur stores trade 7 days per week, usually from 9-5 so volunteering will be within those times.',
otherInfo: '',
startDate: 2026-05-06T10:18:36.673Z,
endDate: 2026-11-06T10:18:36.673Z,
lastModified: 2026-05-06T10:29:42.000Z,
volunteerBenefits:
'What\'s in it for you\nHave fun and meet new people\nDevelop skills for your CV\nVolunteering in a fast paced and diverse environment\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nVolunteering in a fast paced and diverse environment\nIn-store discount (20%)\nAccess to our internal job opportunities',
urlFragment: 'lead-retail-volunteer-1-1852' },
{ _id: '1853',
name: 'Shop Floor Volunteer 1',
shortDescription:
'\nAs a Shop Floor 1 volunteer you will provide a first-class customer service experience, ensuring customers find everything they need during their visit and the store\'s front of house is maintained to a high standard and remains well stocked.\n\nYou will engage with our customers both on arrival and when they depart the store, as well as queries they might have during their visit. You will also support other members of the team with merchandising displays and stock management to ensure the store is inviting for our customers.',
created: 2026-05-06T10:31:04.296Z,
orgId: '1521',
locations:
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jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
[length]: 1 ],
active: true,
under16: true,
under18: true,
contactPerson: 'Sharon Lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments.',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/114433-shop-floor-volunteer-1-retail-seaham-2026-05-02',
whatYouWillBeDoing:
'What you will be doing\nAssisting customers by greeting them when they enter the store and thanking them when they leave, helping them find any items they are looking for, and covering changing rooms.\nWork with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries\nAssist customers with their donations and support the store with gift aid sign up.\nSupport with covering the till when needed\nSupport the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan\nEnsure the store remains clean and tidy, health and safety procedures and security measures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFriendly and helpful\nExcellent customer service skills\nGood verbal communication skills as engaging positively with customers is a must\nHappy to work as part of a team but confident to work independently too\nWillingness to learn basic IT skills, for tasks such as working on the till\nProblem-solving abilities to help resolve queries or issues\nEnthusiastic about the work of Barnardo\'s',
accessibilityAndTransport: 'Fully accessible with various forms of public transport.',
supportOfferedExpenses:
'Online learning on commencement of volunteering then fully supported training in store.',
whenAndWhere:
'Barnardo\'s Store, 64 Church Street, Seaham, County Durham, SR7 7HF, United Kingdom.\n\nFully flexible around your current commitments.',
otherInfo: '',
startDate: 2026-05-06T10:31:04.296Z,
endDate: 2026-11-06T10:31:04.296Z,
lastModified: 2026-05-06T10:37:05.000Z,
volunteerBenefits:
'What\'s in it for you\nHave fun and meet new people\nDevelop skills for your CV\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nVolunteering in a fast paced and diverse environment\nIn-store discount (20%)\nAccess to our internal job opportunities',
urlFragment: 'shop-floor-volunteer-1-1853' },
{ _id: '1854',
name: 'Retail Stockroom Volunteer 1',
shortDescription:
'Our fantastic team of friendly and diverse volunteers plays a vital role in helping our stores raise funds to support children, young people, and families. As a Retail Stockroom Volunteer 1, you’ll focus on supporting the stockroom sorting and organising donated items to help keep the store running smoothly and efficiently.\nAs a Retail Stockroom Volunteer 1 you will sort and manage donated items, gifts in kind stock and new goods. Your role will be key in organising stock into the differing departments ready for delivery to the shop floor, ensuring our stores are always filled with quality stock.',
created: 2026-05-06T10:37:18.437Z,
orgId: '1521',
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[length]: 1 ],
jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: true,
under18: true,
contactPerson: 'Sharon lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/114430-retail-stockroom-volunteer-1-retail-seaham-2026-05-02',
whatYouWillBeDoing:
'What you will be doing\nSorting donated items for distribution onto the shop floor\nSteaming and cleaning donated items\nDelivering stock as required to the shop floor\nIdentifying any donated items that might be more suitable for online sale and putting aside to be researched\nEnsuring the store and back area remains clean and tidy\nEnsure all health and safety policies and procedures are adhered to\nEnsure all security procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nWillingness to learn basic IT skills\nYou will be happy to sort items\nAbility to work independently, as part of a team and use your initiative\nEnthusiastic about the work of Barnardo’s',
accessibilityAndTransport: 'Fully accessible with various forms of public transport.',
supportOfferedExpenses:
'Fully certificated online training modules upon commencement of volunteering. Continuous training and support in store.',
whenAndWhere:
'Barnardo\'s Store, 64 Church Street, Seaham, County Durham, SR7 7HF, United Kingdom.\nOur stores trade 7 days a week, usually from 9-5, volunteering will fall within those times.',
otherInfo: '',
startDate: 2026-05-06T10:37:18.437Z,
endDate: 2026-11-06T10:37:18.437Z,
lastModified: 2026-05-06T10:43:25.000Z,
volunteerBenefits:
'What\'s in it for you\nVolunteer in a fast paced and diverse environment\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer\nIn-store discount (20%)',
urlFragment: 'retail-stockroom-volunteer-1-1854' },
{ _id: '1855',
name: 'Retail Volunteer 1',
shortDescription:
'Our fantastic team of friendly and diverse volunteers play a vital role in helping our stores raise funds to support children, young people, and families. As a Retail Volunteer 1 you will be an important part of the in-store team. You will support with the day-to-day tasks of the charity shop; these tasks will vary which will require an ability to be flexibility.\n',
created: 2026-05-06T10:51:51.692Z,
orgId: '1521',
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[ { _id: '710b0919-db89-45b2-9090-119f234de243', name: 'Seaham' },
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jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: true,
under18: true,
contactPerson: 'Sharon Lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/114428-retail-volunteer-1-retail-seaham-2026-05-02',
whatYouWillBeDoing:
'What you will be doing\nWork on till processing customer sales\nPrepare stock, including sorting, steaming and pricing\nCreate stylish window displays\nReplenish stock on the shop floor\nSupport staff with stock-takes',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFlexible and willing to do a variety of the shop tasks\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nEnthusiastic about the work of Barnardo’s',
accessibilityAndTransport: 'Fully accessible through various forms of public transport',
supportOfferedExpenses:
'Fully certificated online modules upon commencement of volunteering, then supported training in store.',
whenAndWhere:
'Barnardo\'s, 64 Church Street, Seaham, County Durham, SR7 7HF, United Kingdom',
otherInfo: '',
startDate: 2026-05-06T10:51:51.692Z,
endDate: 2026-11-06T10:51:51.692Z,
lastModified: 2026-05-06T10:56:35.000Z,
volunteerBenefits:
'What\'s in it for you\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer\nIn-store discount (20%)',
urlFragment: 'retail-volunteer-1-1855' },
{ _id: '1856',
name: 'Lead Retail Volunteer 1',
shortDescription:
'As a Lead Retail Volunteer, you will play a key role within the in‑store team, supporting staff with the day‑to‑day running of the shop, helping to attract and recruit new volunteers, and mentoring fellow volunteers.\n\nYou will also have the opportunity to support the staff team with the development, in-store marketing campaigns and initiatives within the store.\n\nOur retail stores are the face of our charity on the high-street and in local communities, and money raised through our retail operations help support children, young people and families across the UK. You will play a key role in this, by supporting the team to maximise the revenue from donated stock, gifts in kind, new goods and Gift Aid.\n\nOur Lead Volunteers for retail support the staff team to ensure the smooth running of the store, ensuring that all policies and procedures are adhered to.\nPlease note: This role requires a time commitment of approximately 5–10 hours per week. Due to the vetting requirements, the application process may take longer than usual."',
created: 2026-05-06T10:57:13.515Z,
orgId: '1521',
locations:
[ { _id: '710b0919-db89-45b2-9090-119f234de243', name: 'Seaham' },
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jobTypes:
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name: 'Retail',
backgroundImage: '',
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active: true,
under16: false,
under18: false,
contactPerson: 'Sharon Lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours:
'This role requires a time commitment of approximately 5–10 hours per week.',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/114421-lead-retail-volunteer-1-retail-seaham-2026-05-02',
whatYouWillBeDoing:
'What you will be doing\nSupervising and training volunteers by having open conversations, offering to support/help with development, explore each person\'s value, skills and knowledge and respond to each need\nCreate opportunities for volunteers to learn\nYou may be left to work independently for short periods of time for example, to cover staff lunches\nCollaborate with the implementation of seasonal campaigns and promotional activity in-store to help achieve impact\nEnsure all cash handling (internal and external) and security procedures are adhered to\nEnsure all health & safety procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nExperience of leading and engaging teams\nKnowledge or experience of retail operations (desirable)\nAbility to work independently and part of a team\nStrong written and verbal communication skills\nUnderstanding of equality, diversity and inclusion\nOrganised\nVery good standard of IT skills\nEnthusiastic about the work of Barnardo\'s',
accessibilityAndTransport: 'Fully accessible with various forms of public transport',
supportOfferedExpenses:
'Fully certificated online training upon commencement of volunteering then continuous training and support in store.',
whenAndWhere:
'Barnardo\'s, 64 Church Street, Seaham, County Durham, SR7 7HF, United Kingdom.\nOur stores trade 7 days a week from 9-5, volunteering will fall between those times.',
otherInfo: '',
startDate: 2026-05-06T10:57:13.515Z,
endDate: 2026-11-06T10:57:13.515Z,
lastModified: 2026-05-06T11:11:56.000Z,
volunteerBenefits:
'What\'s in it for you\nHave fun and meet new people\nDevelop skills for your CV\nVolunteering in a fast paced and diverse environment\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nVolunteering in a fast paced and diverse environment\nIn-store discount (20%)\nAccess to our internal job opportunities',
urlFragment: 'lead-retail-volunteer-1-1856' },
{ _id: '1857',
name: 'Customer Support Volunteer',
shortDescription:
'Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.\n\nOur amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.\n\nIt would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.',
created: 2026-05-06T11:26:39.183Z,
orgId: '1521',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
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jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: true,
under18: true,
contactPerson: 'Sharon Lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/47269-customer-support-volunteer-durham-superstore-2023-05-03',
whatYouWillBeDoing:
'What you will be doing\nYou may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.\nMaintain a high level of customer service\nWork with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries\nProcess sales on the till\nSupporting customers with donations and gift aid\nSupport the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan\nEnsuring the store remains clean and tidy\nEnsure all health and safety policies and procedures are adhered to\nEnsure all security procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nEnthusiastic about the work of Barnardo’s\nExcellent customer service skills\nGood verbal communication skills and able to engage positively with customers\nWillingness to learn basic IT skills, for tasks such as working on the till\nProblem-solving abilities to help resolve queries and issues\nAbility to work independently, as part of a team and use your initiative',
accessibilityAndTransport: 'Fully accessible with various forms of public transport',
supportOfferedExpenses:
'Fully certificated online learning upon commencement of volunteering, then supported training when in store.',
whenAndWhere:
'Barnardo\'s, Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom\nOur stores trade 7 days a week from 9-5 so volunteering will fall between those times.',
otherInfo: '',
startDate: 2026-05-06T11:26:39.183Z,
endDate: 2026-11-06T11:26:39.183Z,
lastModified: 2026-05-06T11:33:05.000Z,
volunteerBenefits:
'What\'s in it for you\nVolunteer in a fast paced and diverse environment\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer',
urlFragment: 'customer-support-volunteer-1857' },
{ _id: '1858',
name: 'Retail Online Research Volunteer',
shortDescription:
'Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.\n\nDo you have a keen eye for hidden gem? Our Online Research Volunteers (Retail Store based) find those items that will be more suitable for online sale. You will need to fully research the items including ensuring that the items have sold previously and/or are likely to sell, then prepare the items for safe transport to our online sales department.\n\nIt would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.',
created: 2026-05-06T11:34:47.760Z,
orgId: '1521',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: true,
under18: true,
contactPerson: 'Sharon Lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/47267-digital-sales-volunteer-durham-superstore-2023-05-03',
whatYouWillBeDoing:
'Why we want you\nStores are now finding more items that are suitable for selling online. However, pulling together the research can take time. Our online research volunteer will be able to dedicate their time each week to this task, by bringing knowledge and know how to research potential items that would be more suitable to be sold online. You will need to fully research the items including ensuring that the items have sold previously and/or are likely to sell, then prepare the items for safe transport to our online sales department.\n\nWhat you will be doing\nResearching and collating evidence to be sent with items\nPreparing and packing boxes for items to be sent safely to the Barnardo’s on-line hub\nPreparing and taking photos of items that might need to be sold as a \'pick up from store\'\nEnsuring the store and back-area remains clean and tidy\nEnsure all health and safety policies and procedures are adhered to\nEnsure all security procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nGood IT skills\nGood research skills\nAn eye for a hidden gem\nKnowledge of (or willing to learn about) items that will sell well online\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nEnthusiastic about the work of Barnardo’s\nAbility to work independently, as part of a team and use your initiative',
accessibilityAndTransport:
'Fully accessible through various forms of public transport.',
supportOfferedExpenses:
'Fully certificated online training modules upon commencement of volunteering, then further support and training in store.',
whenAndWhere:
'Barnardo\'s, Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom.\nAll our stores trade 7 days a week from 9-5 so volunteering will fall within those times.',
otherInfo: '',
startDate: 2026-05-06T11:34:47.760Z,
endDate: 2026-11-06T11:34:47.760Z,
lastModified: 2026-05-06T11:40:17.000Z,
volunteerBenefits:
'What\'s in it for you\nVolunteer in a fast paced and diverse environment\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull online induction training and experience of working in retail as a volunteer\nIn-store discount (20%)',
urlFragment: 'retail-online-research-volunteer-1858' },
{ _id: '1859',
name: 'Stock Room Volunteer',
shortDescription:
'Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.\n\nOur retail shops are the face of our charity on the high-street and in local communities. Stock Room Volunteers sort and manage donated items in-store. Your role will be key in organising stock into the differing departments ready for delivery to the shop floor, ensuring our stores are always filled with quality stock.\n\nIt would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.\n\n',
created: 2026-05-06T11:48:46.492Z,
orgId: '1521',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
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active: true,
under16: true,
under18: true,
contactPerson: 'Sharon lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/47266-stock-room-volunteer-durham-superstore-2023-05-03',
whatYouWillBeDoing:
'What you will be doing\nSorting donated items for distribution onto the shop floor\nVolunteering alongside a team of people involved with the management of donated stock\nSteaming and cleaning donated items\nDelivering stock as required to the shop floor\nEnsuring the store and back area remains clean and tidy\nEnsure all health and safety policies and procedures are adhered to\nEnsure all security procedures are adhered to',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nFriendly and helpful\nHappy to be part of an amazing team of staff and volunteers\nEnthusiastic about the work of Barnardo’s\nAbility to work independently, as part of a team and use your initiative\nYou will be happy to rummage and sort items and have an eye for which items may not be appropriate for the shop but may need to be ragged\nGood listening skills',
accessibilityAndTransport: 'Fully accessible through various forms of public transport',
supportOfferedExpenses:
'Fully certificated online training upon commencement of volunteering then continued training and support in store. ',
whenAndWhere:
'Barnardo\'s, Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom\nOur stores trade 7 days a week from 9-5 so volunteering will fall within those times.',
otherInfo: '',
startDate: 2026-05-06T11:48:46.492Z,
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lastModified: 2026-05-06T11:54:14.000Z,
volunteerBenefits:
'What\'s in it for you\nVolunteer in a fast paced and diverse environment\nHave fun and meet new people\nDevelop skills for your CV including confidence, teamwork and problem solving\nMake a difference to the lives of children, young people and their families\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer',
urlFragment: 'stock-room-volunteer-1859' },
{ _id: '1860',
name: 'Visual Merchandiser Volunteer',
shortDescription:
'Barnardo\'s receives donations of a variety of items which we sell in our Superstores. We are looking for a visual merchandiser volunteer to support with creating eye-catching shelves and window displays.\n\nThe role would be a great fit for someone who has a real passion for fashion, an eye for detail and understands basic principles of visual merchandising. Your role is to create amazing displays which will make Barnardo\'s stand out on the high street and encourage members of the public to come into our stores.\n\nIt would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.',
created: 2026-05-06T11:55:01.221Z,
orgId: '1521',
locations:
[ { _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
[length]: 1 ],
jobTypes:
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name: 'Retail',
backgroundImage: '',
iconImage: '' },
[length]: 1 ],
active: true,
under16: true,
under18: true,
contactPerson: 'Sharon lay',
contactEmail: 'sharon.lay@barnardos.org.uk',
contactTelephone: '07594781343',
address: 'Homeworker',
hours: 'Fully flexible around your current commitments',
websiteLink:
'https://volunteer.barnardos.org.uk/opportunities/47268-visual-merchandiser-volunteer-durham-superstore-2023-05-03',
whatYouWillBeDoing:
'Why we want you\nWe are looking for a visual merchandiser volunteer to support with creating eye-catching displays within our stores.\n\nWhat you will be doing\nCreating eye-catching window displays.\nMerchandising shelves and dressing mannequins etc.\nEnsuring branding/marketing guidelines are met within the store.\nPrepare items for sale, including ensuring pricing is correct and visible.\nSupport with any marketing campaigns in the store.',
skillsExperienceAndQualitiesNeeded:
'The skills you need\nPassion for fashion.\nEye for detail.\nKnowledge/experience of visual merchandising principles.\nFriendly and helpful.\nEnthusiastic about the work of Barnardo’s.\nFlexible and willing to do a variety of tasks.',
accessibilityAndTransport: 'Fully accessible from various forms of public transport',
supportOfferedExpenses:
'Fully certificated online learning upon commencement of volunteering, further training and support in store.',
whenAndWhere:
'Barnardo\'s, Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom.\nOur stores trade 7 days a week, usually from 9-5 so volunteering will fall within those times.',
otherInfo: '',
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endDate: 2026-11-06T11:55:01.221Z,
lastModified: 2026-05-06T12:04:30.000Z,
volunteerBenefits:
'What\'s in it for you\nVolunteering in a fast paced and diverse environment.\nHave fun and meet new people.\nDevelop skills for your CV including confidence, teamwork and problem solving.\nMake a difference to the lives of children, young people and their families.\nLearning and development opportunities\nFull training and experience of working in retail as a volunteer.',
urlFragment: 'visual-merchandiser-volunteer-1860' },
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