Recruitment coordinator

Volunteering from Home , Durham City

There are SSAFA branches throughout the UK and overseas. Our Recruitment Coordinators help us find local people
interested in supporting SSAFA and take them through our recruitment and selection process.


• Working with other branch volunteers to develop an inclusive recruitment programme
• Working with colleagues in Central Office to promote national and local recruitment campaigns
• Acting as the first point of contact for all volunteering enquiries into the branch and ensuring that all
potential volunteers receive a timely response
• Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background
• Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion
• Keeping Volunteer Recruitment colleagues in Central Office informed of any branch vacancies
• Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a
variety of sources to create a diverse network of volunteers
• Supporting volunteers through the recruitment and selection process (including the disclosure process
where relevant) and completing the admin needed for volunteers to appear on our national database
• Arranging informal interviews for new volunteers conducted in-line with SSAFA policies
• Supporting any volunteers facing barriers to find a suitable role or referring them to other organisations for
relevant support if this is not possible
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client,
volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.

Skills & Qualities

• Friendly and approachable people, possibly with some experience of administration
• Good written and spoken English
• Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues
• Ability to send and receive emails – you will receive your own SSAFA email address
• Ability to encourage and motivate all volunteers to undertake training
• Willingness to use spreadsheets/records of volunteer training
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely
• Access to public transport or a car to travel to meetings and events
• Ability to provide two referees: former employers or other people that know you well (other than relatives)

When & Where?

As part of your local branch you might have access to an office, but many volunteers are based at home.
The role would suit someone looking to offer a regular commitment to the branch, but days and times could vary to
suit you.

Training and Support Offered/Expenses

• On-line training modules to complete at home, so you are up to date on how to keep clients, their families
safe and personal information safe.
• Access to a range of e-learning courses.
• Support from the Volunteer Support Manager and Trainer (per region)
• Access to the Volunteer Experience Team based at our central office
• Reimbursement of out-of-pocket expenses

Volunteer Benefits

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge and experience to benefit others
• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as
providing opportunities for our volunteers
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of
stress and depression!

Other Information

Minimum age 18

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SSAFA (Durham Branch) More information
Type: Administration/Office, Veterans & Armed Forces

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