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{ _id: '10094',
name: 'SSAFA (Durham Branch)',
email: 'durham@ssafa.org.uk',
type: '',
telephone: '0191 383 9452',
contactPerson: 'Brian West, Branch Secretary',
website: 'www.ssafa.org.uk',
description:
'Founded in 1885, SSAFA is the UK\'s oldest Tri-Service National Armed Forces Charity.\n\nThe Charity a provides lifelong support to all Serving members of UK’s Armed Forces, its Veterans and their families and dependents.\n\nAnyone, irrespective of rank who currently serves or has ever served in the RN/RM, Army or RAF including their families, both regulars and reservists, are eligible for assistance from SSAFA. Additionally, SSAFA helps those from the RFA and Merchant Navy on behalf of the Merchant Navy Welfare Board.\n\nSSAFA’s has a small professional staff and network of over 5,000 volunteers who assist more than 90,000 people every year, from World War Two to Afghan.\n\nSSAFA Durham comprises 5 Divisions within Durham Branch; this includes a small Branch Office based in Durham with Divisions in:\n\nDarlington - Darlington area\nEast Durham - covering the area from Seaham down to Hartlepool and across to Durham city.\nHartlepool - Hartlepool area\nNorth Durham - covering Durham, Chester-Le-Street, Consett and Stanley.\nSouthwest Durham - covering from the A19, Sedgefield, Newton Aycliffe, Spennymoor, Bishop Auckland, Barnard Castle and Stanhope.\n\nThe Branch Office is open between 09:00 and 12:30 hrs Monday’s and Thursday’s.\n',
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name: 'Branch Caseworker',
shortDescription:
'Caseworkers provide support and advice to eligible individuals, these individuals should be recognised as temporarily and/or permanently vulnerable adults requiring wellbeing and emotional support within the definitions of the Care Act 2014. The role of the Caseworker is to assess the needs of clients (predominantly in their own homes) and access appropriate assistance. This could include obtaining financial assistance for welfare needs, advice and support in the management of personal affairs and finances, accessing special equipment for clients with disabilities and transportation to and from medical appointments. Caseworkers are supported by the Division Secretary or, where there is no Division, the Branch Secretary.',
created: 2020-07-17T14:35:38.233Z,
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contactPerson: 'Brian West',
contactEmail: 'durham@ssafa.org.uk',
contactTelephone: '0191 383 9452',
address: 'RCFA Building, 53 Old Elvet. Durham. DH1 3JJ',
hours: '',
startDate: 2020-07-17T14:35:38.233Z,
endDate: 2022-08-17T00:00:00.000Z,
whatYouWillBeDoing:
'Duties of a Caseworker include:\n\n- Ensuring confidential handling of all information concerning clients in accordance with SSAFA\'s confidentiality and data protection policies.\n\n- Raising any concerns regarding safety and wellbeing - the client\'s self or others in line with safeguarding policies.\n\n- Making contact with and visiting eligible clients in their homes or care establishment to identify their needs and determining appropriate support. This frequently includes accessing and recording detailed (client-related) financial information (income & expenditure) and sourcing services on behalf of the client.\n\n- Carrying out casework promptly by contacting clients within 48 hours of receiving details of a case and making a visit to the client\'s home within four or five days, advising the Division Secretary of the circumstances where this is not possible.\n\n- Ensuring all financial cases are fully recorded on the Form A and then documented on Case Management System and appropriately closed when actions are complete.\n\n- Ensuring personal safety recommendations are applied when visiting clients.\n\n- Monitoring the progress of a case, keeping the client informed, and advising referral agencies of the outcome.\n\n- Attending and participating in the AGM, Branch or Division meetings, study days and mandatory refresher courses (every 5 years).\n\n- Supporting the Branch\'s fundraising and awareness activities where possible.\n\n- Promotion of SSAFA in the local area so that eligible persons are aware of assistance available.\n\n- Keeping the Branch/Division Secretary up-to-date with availability to do the role.\n\n- Ensuring that all data processed or held as part of the role is processed and held strictly in accordance with SSAFA\'s data management policies and procedures.\n\n- Complying with and promoting SSAFA values and standards, including the code of confidentiality.\n',
skillsExperienceAndQualitiesNeeded:
'A forces background is not essential, a driver\'s licence is beneficial for some geographical areas, IT and report writing skills are necessary. Caseworkers should also be empathetic and non-judgemental. All volunteers are required to adhere to Our Volunteer Policy.',
whenAndWhere: 'RCFA Building, 53 Old Elvet. Durham. DH1 3JJ',
supportOfferedExpenses:
'Caseworkers receive local induction training about SSAFA, attend a mandatory Caseworker\'s course and CMS database training, once they have joined the organisation. They are expected to attend Branch training days. Mandatory refresher training is also delivered and caseworkers are to attend every 5 years. Interviews and references are part of the recruitment process. Given that any client may be at risk and/or vulnerable/temporarily vulnerable, this role is subject to Disclosure and Barring (DBS) or country equivalent vetting checks.',
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{ _id: '1076',
name: 'Branch Visitor',
shortDescription:
'Visitors provide friendly support to eligible clients. Visitors are responsible to and supported by their Division Secretary, or by their Branch Secretary where no Division exists.',
created: 2020-07-17T14:39:56.323Z,
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{ _id: '82253aa4-1b3f-4ebb-84f9-03e9636d7d7e', name: 'Consett' },
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active: true,
contactPerson: 'Brian West',
contactEmail: 'durham@ssafa.org.uk',
contactTelephone: '0191 383 9452',
address: 'RCFA Building, 53 Old Elvet, Durham, DH1 3JJ',
hours: '',
startDate: 2020-07-17T14:39:56.323Z,
endDate: 2022-08-17T00:00:00.000Z,
whatYouWillBeDoing:
'Duties of a Visitor include:\n\n- Visiting eligible clients in their homes or care establishments to offer friendly support and a listening ear in a non-judgemental manner.\n\n- Confidential handling of all information concerning clients and ensuring all data processed or held as part of the role, is done so strictly in accordance with SSAFA\'s data management policies and procedures.\n\n- Alerting the Branch or Division Secretary if specific needs are identified, including any safeguarding issues.\n\n- Supporting Branch and Division fundraising or awareness activity where possible.\n\n- Attending branch training days and AGMs.\n\n- Complying with and promoting SSAFA values and standards, including the code of confidentiality.\n',
skillsExperienceAndQualitiesNeeded:
'A forces background is not essential, a driver\'s licence is beneficial for some geographical areas, and IT skills would be desirable. The role suits friendly and caring individuals who don\'t wish to take on the administration involved in some other roles. All volunteers are required to adhere to Our Volunteer Policy.',
whenAndWhere: 'RCFA Building, 53 Old Elvet, Durham, DH1 3JJ',
supportOfferedExpenses:
'Visitors receive local induction training about SSAFA. Interviews and references are part of the recruitment process. Under current Disclosure and Barring Service (DBS) procedures, a DBS clearance is not required. SSAFA reviews DBS requirements at regular intervals.\n\nFurther advice and guidance can be found in Duties and Responsibilities of Branch and Service Volunteers, dated 21/10/2015.\n',
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{ _id: '1177',
name:
'Divisional Secretary - Hartlepool (including Blackhall Colliery)',
shortDescription:
'There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each one has a secretary to coordinate the day-to-day business in that division. This is a key role involving administration and coordinating people. As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients. ',
created: 2021-08-18T13:37:35.374Z,
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active: true,
contactPerson: 'Brian West',
contactEmail: 'durham@ssafa.org.uk',
contactTelephone: '01913839452',
address: 'SSAFA Durham, RFCA Building, 53 Old Elvet, Durham, DH1 3JJ',
hours: 'Varied, but normally no more than 4 hours per week.',
startDate: 2021-08-18T13:37:35.374Z,
endDate: 2022-08-18T00:00:00.000Z,
whatYouWillBeDoing:
'•\tActing as the first point of contact for SSAFA in the local area \n•\tTaking enquiries from potential clients and potential volunteers \n•\tMatching new clients to available caseworkers \n•\tSupporting caseworkers, particularly new volunteers \n•\tWorking with the local publicity officer to promote SSAFA locally \n•\tProviding reports to the local SSAFA branch and to SSAFA’s Central Office \n•\tMaintaining accurate records on our on-line case management system \n•\tCoordinating SSAFA Visitors and Helpers (if applicable) \n•\tOrganising local meetings to keep all volunteers up to date with the latest training and information \n•\tBeing a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser \n•\tVolunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.) \n',
supportOfferedExpenses:
'•\tA three-day course for new divisional secretaries. Your trainer will guide your group of like-minded volunteers through everything you need to know to run a SSAFA division \n•\tOn-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe \n•\tAccess to a range of e-learning courses \n•\tLocal induction \n•\tSupport from the branch secretary and Volunteer Support Manager (per region) \n•\tAccess to the Welfare Team and Volunteer Support Team based at our central office \n•\tReimbursement of out-of-pocket expenses \n',
skillsExperienceAndQualitiesNeeded:
'•\tFriendly and approachable people with some experience of coordinating people and admin \n•\tgood written and spoken English \n•\tability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues \n•\tability to send and receive emails – you will receive your own SSAFA email address \n•\tability to coordinate a team of people volunteering \n•\twillingness to use our on-line case management system (this is covered in the training course) • \tability to keep within boundaries of the role with regards to reporting any safety concerns etc \n•\treliable attitude, contact clients and volunteers promptly, keep appointments etc. \n•\tability to maintain confidentiality and keep information safely \n•\taccess to public transport or a car to travel to meetings, events etc. \n•\tability to provide two referees: former employers or other people that know you well (other than relatives) \n',
whenAndWhere: '',
otherInfo:
'•\tVisit us on line at https://www.ssafa.org.uk/volunteer-ssafa to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers \n•\tCall our friendly central Volunteer Team on 0800 032 5612. They can answer any general questions about volunteering and put you in touch with your local branch \nWhere volunteers are both divisional secretaries and caseworkers a disclosure check will be required. ',
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