SSAFA (Durham Branch)

Founded in 1885, SSAFA is the UK's oldest Tri-Service National Armed Forces Charity.

The Charity a provides lifelong support to all Serving members of UK’s Armed Forces, its Veterans and their families and dependents.

Anyone, irrespective of rank who currently serves or has ever served in the RN/RM, Army or RAF including their families, both regulars and reservists, are eligible for assistance from SSAFA. Additionally, SSAFA helps those from the RFA and Merchant Navy on behalf of the Merchant Navy Welfare Board.

SSAFA’s has a small professional staff and network of over 5,000 volunteers who assist more than 90,000 people every year, from World War Two to Afghan.

SSAFA Durham comprises 5 Divisions within Durham Branch; this includes a small Branch Office based in Durham with Divisions in:

Darlington - Darlington area
East Durham - covering the area from Seaham down to Hartlepool and across to Durham city.
Hartlepool - Hartlepool area
North Durham - covering Durham, Chester-Le-Street, Consett and Stanley.
Southwest Durham - covering from the A19, Sedgefield, Newton Aycliffe, Spennymoor, Bishop Auckland, Barnard Castle and Stanhope.

The Branch Office is open between 09:00 and 12:30 hrs Monday’s and Thursday’s.

Active opportunities

Branch Caseworker

Ferryhill   Weardale   Bishop Auckland   Spennymoor   Sedgefield   Peterlee   Seaham   Consett   Crook/Willington   Chester le Street   Teesdale   Newton Aycliffe   Stanley   Durham City  
View this opportunity

Branch Visitor

Ferryhill   Weardale   Bishop Auckland   Spennymoor   Sedgefield   Peterlee   Seaham   Consett   Crook/Willington   Chester le Street   Teesdale   Newton Aycliffe   Stanley   Durham City  
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Divisional Secretary - Hartlepool (including Blackhall Colliery)

Volunteering from Home  
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          name:  'SSAFA  (Durham  Branch)',
          email:  'durham@ssafa.org.uk',
          type:  '',
          telephone:  '0191  383  9452',
          contactPerson:  'Brian  West,  Branch  Secretary',
          website:  'www.ssafa.org.uk',
          description:
            'Founded  in  1885,  SSAFA  is  the  UK\'s  oldest  Tri-Service  National  Armed  Forces  Charity.\n\nThe  Charity  a  provides  lifelong  support  to  all  Serving  members  of  UK’s  Armed  Forces,  its  Veterans  and  their  families  and  dependents.\n\nAnyone,  irrespective  of  rank  who  currently  serves  or  has  ever  served  in  the  RN/RM,  Army  or  RAF  including  their  families,  both  regulars  and  reservists,  are  eligible  for  assistance  from  SSAFA.      Additionally,  SSAFA  helps  those  from  the  RFA  and  Merchant  Navy  on  behalf  of  the  Merchant  Navy  Welfare  Board.\n\nSSAFA’s  has  a  small  professional  staff  and  network  of  over  5,000  volunteers  who  assist  more  than  90,000  people  every  year,  from  World  War  Two  to  Afghan.\n\nSSAFA  Durham  comprises  5  Divisions  within  Durham  Branch;  this  includes  a  small  Branch  Office  based  in  Durham  with  Divisions  in:\n\nDarlington  -  Darlington  area\nEast  Durham  -  covering  the  area  from  Seaham  down  to  Hartlepool  and  across  to  Durham  city.\nHartlepool  -  Hartlepool  area\nNorth  Durham  -  covering  Durham,  Chester-Le-Street,  Consett  and  Stanley.\nSouthwest  Durham  -  covering  from  the  A19,  Sedgefield,  Newton  Aycliffe,  Spennymoor,  Bishop  Auckland,  Barnard  Castle  and  Stanhope.\n\nThe  Branch  Office  is  open  between  09:00  and  12:30  hrs  Monday’s  and  Thursday’s.\n',
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          jobs:
            [  {  _id:  '1075',
                    name:  'Branch  Caseworker',
                    shortDescription:
                      'Caseworkers  provide  support  and  advice  to  eligible  individuals,  these  individuals  should  be  recognised  as  temporarily  and/or  permanently  vulnerable  adults  requiring  wellbeing  and  emotional  support  within  the  definitions  of  the  Care  Act  2014.    The  role  of  the  Caseworker  is  to  assess  the  needs  of  clients  (predominantly  in  their  own  homes)  and  access  appropriate  assistance.    This  could  include  obtaining  financial  assistance  for  welfare  needs,  advice  and  support  in  the  management  of  personal  affairs  and  finances,  accessing  special  equipment  for  clients  with  disabilities  and  transportation  to  and  from  medical  appointments.    Caseworkers  are  supported  by  the  Division  Secretary  or,  where  there  is  no  Division,  the  Branch  Secretary.',
                    created:  2020-07-17T14:35:38.233Z,
                    orgId:  '10094',
                    locations:
                      [  {  _id:  '0366e9bc-759a-4a85-b61b-9c1e875fb215',
                              name:  'Ferryhill'  },
                          {  _id:  '07a9ee5d-99bc-4c60-9bee-6f9ab9e05aa3',
                              name:  'Weardale'  },
                          {  _id:  '1814ac6c-5538-48e4-b7d2-daa59dbcde46',
                              name:  'Bishop  Auckland'  },
                          {  _id:  '3c252b1f-64ba-4a78-80ce-eb1c1a85ed99',
                              name:  'Spennymoor'  },
                          {  _id:  '5ad6f3ab-1b0a-44ff-b970-e6f85ea9819c',
                              name:  'Sedgefield'  },
                          {  _id:  '5b2b5605-9529-47f4-ac1c-38047bbe19b9',
                              name:  'Peterlee'  },
                          {  _id:  '710b0919-db89-45b2-9090-119f234de243',  name:  'Seaham'  },
                          {  _id:  '82253aa4-1b3f-4ebb-84f9-03e9636d7d7e',  name:  'Consett'  },
                          {  _id:  'a3e08f6a-a827-4519-8f81-be886a5caa52',
                              name:  'Crook/Willington'  },
                          {  _id:  'a6875959-aadd-4224-b34b-6c8c0a3a2fc8',
                              name:  'Chester  le  Street'  },
                          {  _id:  'da6c2e8c-a707-4ed7-9611-5fcb033f9da7',
                              name:  'Teesdale'  },
                          {  _id:  'db2bec43-c298-4e80-bbeb-a5a51450975d',
                              name:  'Newton  Aycliffe'  },
                          {  _id:  'f4d2a5d6-487d-428d-89af-e519d70cf2fd',  name:  'Stanley'  },
                          {  _id:  'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
                              name:  'Durham  City'  },
                          [length]:  14  ],
                    jobTypes:
                      [  {  _id:  'dcd2ec1e-d601-4b34-935f-0e25eca9b74e',
                              name:  'Veterans  &  Armed  Forces',
                              backgroundImage:  '',
                              iconImage:  ''  },
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                    active:  true,
                    contactPerson:  'Brian  West',
                    contactEmail:  'durham@ssafa.org.uk',
                    contactTelephone:  '0191  383  9452',
                    address:  'RCFA  Building,  53  Old  Elvet.  Durham.  DH1  3JJ',
                    hours:  '',
                    startDate:  2020-07-17T14:35:38.233Z,
                    endDate:  2022-08-17T00:00:00.000Z,
                    whatYouWillBeDoing:
                      'Duties  of  a  Caseworker  include:\n\n-  Ensuring  confidential  handling  of  all  information  concerning  clients  in  accordance  with  SSAFA\'s  confidentiality  and  data  protection  policies.\n\n-  Raising  any  concerns  regarding  safety  and  wellbeing  -  the  client\'s  self  or  others  in  line  with  safeguarding  policies.\n\n-  Making  contact  with  and  visiting  eligible  clients  in  their  homes  or  care  establishment  to  identify  their  needs  and  determining  appropriate  support.    This  frequently  includes  accessing  and  recording  detailed  (client-related)  financial  information  (income  &  expenditure)  and  sourcing  services  on  behalf  of  the  client.\n\n-  Carrying  out  casework  promptly  by  contacting  clients  within  48  hours  of  receiving  details  of  a  case  and  making  a  visit  to  the  client\'s  home  within  four  or  five  days,  advising  the  Division  Secretary  of  the  circumstances  where  this  is  not  possible.\n\n-  Ensuring  all  financial  cases  are  fully  recorded  on  the  Form  A  and  then  documented  on  Case  Management  System  and  appropriately  closed  when  actions  are  complete.\n\n-  Ensuring  personal  safety  recommendations  are  applied  when  visiting  clients.\n\n-  Monitoring  the  progress  of  a  case,  keeping  the  client  informed,  and  advising  referral  agencies  of  the  outcome.\n\n-  Attending  and  participating  in  the  AGM,  Branch  or  Division  meetings,  study  days  and  mandatory  refresher  courses  (every  5  years).\n\n-    Supporting  the  Branch\'s  fundraising  and  awareness  activities  where  possible.\n\n-  Promotion  of  SSAFA  in  the  local  area  so  that  eligible  persons  are  aware  of  assistance  available.\n\n-  Keeping  the  Branch/Division  Secretary  up-to-date  with  availability  to  do  the  role.\n\n-  Ensuring  that  all  data  processed  or  held  as  part  of  the  role  is  processed  and  held  strictly  in  accordance  with  SSAFA\'s  data  management  policies  and  procedures.\n\n-  Complying  with  and  promoting  SSAFA  values  and  standards,  including  the  code  of  confidentiality.\n',
                    skillsExperienceAndQualitiesNeeded:
                      'A  forces  background  is  not  essential,  a  driver\'s  licence  is  beneficial  for  some  geographical  areas,  IT  and  report  writing  skills  are  necessary.    Caseworkers  should  also  be  empathetic  and  non-judgemental.    All  volunteers  are  required  to  adhere  to  Our  Volunteer  Policy.',
                    whenAndWhere:  'RCFA  Building,  53  Old  Elvet.  Durham.  DH1  3JJ',
                    supportOfferedExpenses:
                      'Caseworkers  receive  local  induction  training  about  SSAFA,  attend  a  mandatory  Caseworker\'s  course  and  CMS  database  training,  once  they  have  joined  the  organisation.    They  are  expected  to  attend  Branch  training  days.    Mandatory  refresher  training  is  also  delivered  and  caseworkers  are  to  attend  every  5  years.    Interviews  and  references  are  part  of  the  recruitment  process.    Given  that  any  client  may  be  at  risk  and/or  vulnerable/temporarily  vulnerable,  this  role  is  subject  to  Disclosure  and  Barring  (DBS)  or  country  equivalent  vetting  checks.',
                    volunteerBenefits:  '',
                    otherInfo:  '',
                    urlFragment:  'branch-caseworker-1075'  },
                {  _id:  '1076',
                    name:  'Branch  Visitor',
                    shortDescription:
                      'Visitors  provide  friendly  support  to  eligible  clients.    Visitors  are  responsible  to  and  supported  by  their  Division  Secretary,  or  by  their  Branch  Secretary  where  no  Division  exists.',
                    created:  2020-07-17T14:39:56.323Z,
                    orgId:  '10094',
                    locations:
                      [  {  _id:  '0366e9bc-759a-4a85-b61b-9c1e875fb215',
                              name:  'Ferryhill'  },
                          {  _id:  '07a9ee5d-99bc-4c60-9bee-6f9ab9e05aa3',
                              name:  'Weardale'  },
                          {  _id:  '1814ac6c-5538-48e4-b7d2-daa59dbcde46',
                              name:  'Bishop  Auckland'  },
                          {  _id:  '3c252b1f-64ba-4a78-80ce-eb1c1a85ed99',
                              name:  'Spennymoor'  },
                          {  _id:  '5ad6f3ab-1b0a-44ff-b970-e6f85ea9819c',
                              name:  'Sedgefield'  },
                          {  _id:  '5b2b5605-9529-47f4-ac1c-38047bbe19b9',
                              name:  'Peterlee'  },
                          {  _id:  '710b0919-db89-45b2-9090-119f234de243',  name:  'Seaham'  },
                          {  _id:  '82253aa4-1b3f-4ebb-84f9-03e9636d7d7e',  name:  'Consett'  },
                          {  _id:  'a3e08f6a-a827-4519-8f81-be886a5caa52',
                              name:  'Crook/Willington'  },
                          {  _id:  'a6875959-aadd-4224-b34b-6c8c0a3a2fc8',
                              name:  'Chester  le  Street'  },
                          {  _id:  'da6c2e8c-a707-4ed7-9611-5fcb033f9da7',
                              name:  'Teesdale'  },
                          {  _id:  'db2bec43-c298-4e80-bbeb-a5a51450975d',
                              name:  'Newton  Aycliffe'  },
                          {  _id:  'f4d2a5d6-487d-428d-89af-e519d70cf2fd',  name:  'Stanley'  },
                          {  _id:  'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
                              name:  'Durham  City'  },
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                    jobTypes:
                      [  {  _id:  'dcd2ec1e-d601-4b34-935f-0e25eca9b74e',
                              name:  'Veterans  &  Armed  Forces',
                              backgroundImage:  '',
                              iconImage:  ''  },
                          [length]:  1  ],
                    active:  true,
                    contactPerson:  'Brian  West',
                    contactEmail:  'durham@ssafa.org.uk',
                    contactTelephone:  '0191  383  9452',
                    address:  'RCFA  Building,  53  Old  Elvet,  Durham,  DH1  3JJ',
                    hours:  '',
                    startDate:  2020-07-17T14:39:56.323Z,
                    endDate:  2022-08-17T00:00:00.000Z,
                    whatYouWillBeDoing:
                      'Duties  of  a  Visitor  include:\n\n-  Visiting  eligible  clients  in  their  homes  or  care  establishments  to  offer  friendly  support  and  a  listening  ear  in  a  non-judgemental  manner.\n\n-  Confidential  handling  of  all  information  concerning  clients  and  ensuring  all  data  processed  or  held  as  part  of  the  role,  is  done  so  strictly  in  accordance  with  SSAFA\'s  data  management  policies  and  procedures.\n\n-  Alerting  the  Branch  or  Division  Secretary  if  specific  needs  are  identified,  including  any  safeguarding  issues.\n\n-  Supporting  Branch  and  Division  fundraising  or  awareness  activity  where  possible.\n\n-  Attending  branch  training  days  and  AGMs.\n\n-  Complying  with  and  promoting  SSAFA  values  and  standards,  including  the  code  of  confidentiality.\n',
                    skillsExperienceAndQualitiesNeeded:
                      'A  forces  background  is  not  essential,  a  driver\'s  licence  is  beneficial  for  some  geographical  areas,  and  IT  skills  would  be  desirable.    The  role  suits  friendly  and  caring  individuals  who  don\'t  wish  to  take  on  the  administration  involved  in  some  other  roles.    All  volunteers  are  required  to  adhere  to  Our  Volunteer  Policy.',
                    whenAndWhere:  'RCFA  Building,  53  Old  Elvet,  Durham,  DH1  3JJ',
                    supportOfferedExpenses:
                      'Visitors  receive  local  induction  training  about  SSAFA.    Interviews  and  references  are  part  of  the  recruitment  process.    Under  current  Disclosure  and  Barring  Service  (DBS)  procedures,  a  DBS  clearance  is  not  required.    SSAFA  reviews  DBS  requirements  at  regular  intervals.\n\nFurther  advice  and  guidance  can  be  found  in  Duties  and  Responsibilities  of  Branch  and  Service  Volunteers,  dated  21/10/2015.\n',
                    volunteerBenefits:  '',
                    otherInfo:  '',
                    urlFragment:  'branch-visitor-1076'  },
                {  _id:  '1177',
                    name:
                      'Divisional  Secretary  -  Hartlepool  (including  Blackhall  Colliery)',
                    shortDescription:
                      'There  are  SSAFA  branches  throughout  the  UK  and  overseas.      These  are  divided  into  small  local  areas  that  we  call  divisions.    Each  one  has  a  secretary  to  coordinate  the  day-to-day  business  in  that  division.      This  is  a  key  role  involving  administration  and  coordinating  people.    As  the  first  point  of  contact  for  the  division  you  will  play  a  key  part  in  promoting  SSAFA  locally,  matching  clients  to  volunteer  caseworkers  and  supporting  volunteers  to  get  the  best  outcomes  for  their  clients.  ',
                    created:  2021-08-18T13:37:35.374Z,
                    orgId:  '10094',
                    locations:
                      [  {  _id:  'f7b8988a-2b62-4bce-b14b-537c98426724',
                              name:  'Volunteering  from  Home  '  },
                          [length]:  1  ],
                    jobTypes:
                      [  {  _id:  '10b1c46c-1b6a-404f-ac3b-ecf8b104a691',
                              name:  'Administration/Office',
                              backgroundImage:  '',
                              iconImage:  ''  },
                          [length]:  1  ],
                    active:  true,
                    contactPerson:  'Brian  West',
                    contactEmail:  'durham@ssafa.org.uk',
                    contactTelephone:  '01913839452',
                    address:  'SSAFA  Durham,  RFCA  Building,  53  Old  Elvet,  Durham,  DH1  3JJ',
                    hours:  'Varied,  but  normally  no  more  than  4  hours  per  week.',
                    startDate:  2021-08-18T13:37:35.374Z,
                    endDate:  2022-08-18T00:00:00.000Z,
                    whatYouWillBeDoing:
                      '•\tActing  as  the  first  point  of  contact  for  SSAFA  in  the  local  area  \n•\tTaking  enquiries  from  potential  clients  and  potential  volunteers  \n•\tMatching  new  clients  to  available  caseworkers  \n•\tSupporting  caseworkers,  particularly  new  volunteers  \n•\tWorking  with  the  local  publicity  officer  to  promote  SSAFA  locally  \n•\tProviding  reports  to  the  local  SSAFA  branch  and  to  SSAFA’s  Central  Office  \n•\tMaintaining  accurate  records  on  our  on-line  case  management  system  \n•\tCoordinating  SSAFA  Visitors  and  Helpers  (if  applicable)  \n•\tOrganising  local  meetings  to  keep  all  volunteers  up  to  date  with  the  latest  training  and  information  \n•\tBeing  a  positive  ambassador  for  SSAFA  remembering  that  anyone  you  meet  could  be  a  potential  client,  volunteer  or  fundraiser  \n•\tVolunteering  within  the  standards  and  values  of  SSAFA  including  observing  our  policies  such  as  the  Volunteering  policy  and  data  protection  policy  (these  will  be  covered  in  your  training  and  local  induction.)  \n',
                    supportOfferedExpenses:
                      '•\tA  three-day  course  for  new  divisional  secretaries.    Your  trainer  will  guide  your  group  of  like-minded  volunteers  through  everything  you  need  to  know  to  run  a  SSAFA  division  \n•\tOn-line  training  modules  to  complete  at  home,  so  you  are  up  to  date  on  how  to  keep  clients,  their  families  and  personal  information  safe  \n•\tAccess  to  a  range  of  e-learning  courses  \n•\tLocal  induction  \n•\tSupport  from  the  branch  secretary  and  Volunteer  Support  Manager  (per  region)  \n•\tAccess  to  the  Welfare  Team  and  Volunteer  Support  Team  based  at  our  central  office  \n•\tReimbursement  of  out-of-pocket  expenses  \n',
                    skillsExperienceAndQualitiesNeeded:
                      '•\tFriendly  and  approachable  people  with  some  experience  of  coordinating  people  and  admin  \n•\tgood  written  and  spoken  English  \n•\tability  to  be  respectful  and  non-judgemental  with  clients,  their  family,  other  agencies  and  SSAFA  colleagues  \n•\tability  to  send  and  receive  emails  –  you  will  receive  your  own  SSAFA  email  address  \n•\tability  to  coordinate  a  team  of  people  volunteering    \n•\twillingness  to  use  our  on-line  case  management  system  (this  is  covered  in  the  training  course)  •  \tability  to  keep  within  boundaries  of  the  role  with  regards  to  reporting  any  safety  concerns  etc  \n•\treliable  attitude,  contact  clients  and  volunteers  promptly,  keep  appointments  etc.  \n•\tability  to  maintain  confidentiality  and  keep  information  safely  \n•\taccess  to  public  transport  or  a  car  to  travel  to  meetings,  events  etc.  \n•\tability  to  provide  two  referees:  former  employers  or  other  people  that  know  you  well  (other  than  relatives)  \n',
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                    otherInfo:
                      '•\tVisit  us  on  line  at  https://www.ssafa.org.uk/volunteer-ssafa  to  browse  available  roles  and  locations  and  let  us  know  you’re  interested.    Read  more  about  training  and  about  some  of  our  wonderful  volunteers  \n•\tCall  our  friendly  central  Volunteer  Team  on  0800  032  5612.    They  can  answer  any  general  questions  about  volunteering  and  put  you  in  touch  with  your  local  branch  \nWhere  volunteers  are  both  divisional  secretaries  and  caseworkers  a  disclosure  check  will  be  required.  ',
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