Inspire our visitors!
Help us bring the railways to life for our visitors by supporting with the running of passenger trains. By engaging with visitors whilst they queue you will communicate any information that will help them get the most out of their experience, including guidance regarding ticketing, how to safely board the train and exit the platform.
Acting as the interface between our Operations team and the train crew, you will be involved in delivering one of the most popular attractions at the museum.
In this role you’ll:
Assist the train crew in preparing for passenger train rides
Engage with and assist passengers to enhance their experience
Check tickets and communicate to visitors how/where tickets can be purchased
Liaise with the Operations team to attend to the needs of all prospective passengers
Liaise with the train crew to help board and disembark passengers safely
Help maintain a safe working and passenger environment
This role is perfect for people who:
Enjoy collaborating with volunteers and staff as part of a supportive team.
Have an enthusiastic approach to delivering a positive visitor experience.
Are able to communicate information clearly to colleagues and visitors.
Demonstrate an ability to understand and follow safety procedures
Locomotion, Shildon.
This role will start in July 2025 and will be active during school holidays and event days.
Inspiring Service Training will be offered to all volunteers in this role, in addition to activity specific health and safety procedures.
Travel expenses can be reimbursed up to £7 per day of volunteering.
A reference upon request for all volunteers who have supported the museum.
All volunteers are entitled to colleague discounts in the café and shop.
We will be hosting Open Days for anyone interested in the role on 24, 29-30 May.
Inductions for the role will be held on 30 June and 5 July.
Training will be delivered on 11 July.
