Online Shop Volunteer


We are looking for volunteers to support us with selling our donated and new goods stock online to raise vital income for the Hospice. The income raised will help the Hospice to improve the availability of, and access to, end of life care.


• Delivering excellent customer services to customers, donors and supporters
• Ensuring all donations/stock are accepted and handled correctly, sorted, processed and priced in accordance with retail guidelines
• Ensuring all products to be sold online are fully researched to ensure we achieve a fair price
• Listing donated items on online selling platforms such as eBay
• Packing and posting sold items
• Maintaining high standards of cleanliness and maintenance of property and equipment. Reporting any problems directly to the Retail Manager/Supervisor/Assistant
• Promoting Gift Aid to our donors and ensuring we track all gift aided lines through our online processes
• Assisting in the security of the premises and stock
• Helping to maximise sales in order to achieve the annual online budget
• Attending shop volunteer Retail Meetings to receive updates on Hospice news, procedure and practice
• Raising the profile of the Hospice by being an ambassador in the local community
• Complying with Retail procedures and guidelines (detailed in Retail Training Workbook), current legislation, trading standards and Health & Safety regulations at all times
• Undertaking induction and mandatory training as required
• Attending shop volunteer Retail Meetings to receive updates on Hospice news, procedure and practice

Skills & Qualities

This role will suit people who are…
• friendly and helpful
• honest and reliable
• enthusiastic with a willingness to learn
• able to work as part of a team

It is also essential that you can demonstrate our values of Compassion, Respect, Integrity, Professionalism, Choice and Reputation. They define who we are and what we do as a high quality care provider and high quality place to volunteer.

There are no specific skills or training required to undertake this role, as full induction and training will be provided but we would suggest that you have basic IT skills. Support will be available from the Retail Manager/Supervisor/Assistant and other members of the shop and retail team.

When & Where?

Times are to be discussed with the Retail Manager but ideally once per week during shop opening hours. Monday – Friday 9.30am – 4.30pm, Saturday 9.30am – 1.30pm

Location is St Cuthbert’s Hospice Meadowfield Furniture & Homeware Store, 12A Oakway Court, Meadowfield Industrial Estate, DH7 8XD

Training and Support Offered/Expenses

We value our volunteers and want your experience to be both positive and fulfilling. We offer a comprehensive induction programme and any appropriate instruction, guidance or training to assist you in your volunteer role. We ask that any essential training is completed either prior to you starting with us or within three months of starting. You will have an opportunity to learn new skills, build social networks, share experiences and skills and be recognised for the contribution you make.

Any agreed out of pocket expenses that are incurred when carrying out your volunteer role will be reimbursed.

Volunteer Benefits

From this role you could gain experience of customer services, researching price points and selling items online. You can also gain an awareness of Hospice care and St Cuthbert’s Hospice, health and safety and gift aid.

You will have the opportunity to meet new people and become part of a friendly, caring team.

Other Information
St Cuthberts Hospice Logo
St Cuthberts Hospice More information
Type: Retail, Hospices
Recognition of Quality Volunteer Experience

Apply now

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