Liaison and Diversion Volunteer

Durham City

The liaison and diversion services are delivered by the partnership across County Durham, Darlington, Teesside, and North Yorkshire.

The all-age liaison and diversion services, offer assessment, advice, and support for people who have come into contact with the criminal justice system and are experiencing mental health problems or have a learning disability. They also support staff within the criminal justice system with advice and signposting.


To carry out welfare calls, by phone, to people accessing the service in between appointment times
To act as a listening ear to people with multiple vulnerabilities
To research local services, support, and resources with a view to signpost people accessing the service as appropriate
To carry out service review forms with people accessing the service by phone, or in person
To phone people accessing the service to follow up on ‘opt in’ letters received in custody
To carry out welfare calls, by phone, to service users in between appointment times (whilst waiting for a referral by another organisation to be accept)

Skills & Qualities

We are seeking applications from anyone with experience of the criminal justice system and, or mental health support.

We are looking for volunteers who are enthusiastic, reliable, and respectful. Who will work positively and effectively with the people we support and maintain a non-judgemental
approach with a genuine commitment to the aims of Liaison and Diversion.

Applicants will need to communicate confidently and effectively with a range of people with diverse social and cultural backgrounds.

Being professional, honest, and committed will be important traits. As well as having good time keeping and being able to work as part of a team, on own initiative and to instruction.
It will be important to have a genuine interest in being part of the mission and vision of Humankind.

All volunteers are required to have the ability to maintain professional boundaries, adhere to Humankind policies, engage in supervision, and complete relevant training.

The role will require use of Microsoft packages and mandatory online training.

Confident written communication and written English skills will be necessary due to the requirement to write case notes and update spreadsheets.

When & Where?

Darlington Police Station
6 St Cuthbert Way

Also Durham Police Station

Training and Support Offered/Expenses

• Fully support supervision in aspects of the roll and wellbeing.
• Transport cost reimbursed
• full supported training along with mandatory.
• DBS cost met by Humankind.
• Access to Humankinds peer volunteer forum.

Volunteer Benefits

You will be actively offering support and sign posting vulnerable clients to services, Empowering them to regain control of their lives.

You could have the opportunity to progress in to either apprentice roll where you would gain a recognises qualification Adult care level 2.

Other Information

To meet the criteria, the minimum age is 18 with no upper age limit.
To be considered for this role you will have had lived experience of the criminal justice system Lived experience of mental health or substance use.
Be able to travel to either Durham or Darlington police station- depending on living area.

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Humankind Charity More information
Type: Advice & Guidance, Administration/Office, Support Work, Mental Health, Criminal Justice/Legal

Apply now

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