Liaison and Diversion Volunteer

Durham City

The liaison and diversion services are delivered by the partnership across County Durham, Darlington, Teesside, and North Yorkshire.

The all-age liaison and diversion services, offer assessment, advice, and support for people who have come into contact with the criminal justice system and are experiencing mental health problems or have a learning disability. They also support staff within the criminal justice system with advice and signposting.


The role will involve completing FFT which translates to family and friends test as part of a service survey.
The second part of the role will involve offering a listening service to help support service users or clients into signposted services.
As part of the role you will be expected to complete mandatory training which you will be expected to complete within a specified time.
At researching new and evolving services around mental health and substance addiction within specified areas of your workplace.
You will be enrolled onto the peer volunteer apprentice forum which is a mandatory part of the role in line with your development.
You will be part given supervision time, where you can bring forward any negative or positive concerns along with any training issues you may need or have.
you will be expected to report directly to your line manager.

Skills & Qualities

Essential Criteria
1. Basic IT skills
2. A good level of English and maths
3. Professional
4. honest and committed
5. good time keeping
6. ability to work as part of a team , on initiative until instructions
7. A genuine interest in being part of the mission and vision of humankind
8. Ability to maintain professional boundaries adhere to humankind policies engaging supervision and complete relevant training

Desirable Criteria
1. Ideally come from a lived experience both either in mental health or substance misuse.

Our workplace values are:
• Honest: we are open and realistic, building trusted relationships in which we challenge, collaborate and change.
• Committed: we are passionate about being the best that we can be, and we do this by keeping people at the heart of everything that we do.
• Inventive: we are ambitious, drawing together skills and resources to innovate and adapt in determined pursuit of our mission.

When & Where?

Darlington Police Station
6 St Cuthbert Way

Also Durham Police Station

Training and Support Offered/Expenses

• Fully support supervision in aspects of the roll and wellbeing.
• Transport cost reimbursed
• full supported training along with mandatory.
• DBS cost met by Humankind.
• Access to Humankinds peer volunteer forum.

Volunteer Benefits

You will be actively offering support and sign posting vulnerable clients to services, Empowering them to regain control of their lives.

You could have the opportunity to progress in to either apprentice roll where you would gain a recognises qualification Adult care level 2.

Other Information

To meet the criteria, the minimum age is 18 with no upper age limit.
To be considered for this role you will have had lived experience of the criminal justice system Lived experience of mental health or substance use.
Be able to travel to either Durham or Darlington police station- depending on living area.

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Humankind Charity More information
Type: Advice & Guidance, Administration/Office, Support Work, Mental Health, Criminal Justice/Legal

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