As a Lead Retail Volunteer, you will play a key role within the in‑store team, supporting staff with the day‑to‑day running of the shop, helping to attract and recruit new volunteers, and mentoring fellow volunteers.
You will also have the opportunity to support the staff team with the development, in-store marketing campaigns and initiatives within the store.
Our retail stores are the face of our charity on the high-street and in local communities, and money raised through our retail operations help support children, young people and families across the UK. You will play a key role in this, by supporting the team to maximise the revenue from donated stock, gifts in kind, new goods and Gift Aid.
Our Lead Volunteers for retail support the staff team to ensure the smooth running of the store, ensuring that all policies and procedures are adhered to.
Please note: This role requires a time commitment of approximately 5–10 hours per week. Due to the vetting requirements, the application process may take longer than usual."
What you will be doing
Supervising and training volunteers by having open conversations, offering to support/help with development, explore each person's value, skills and knowledge and respond to each need
Create opportunities for volunteers to learn
You may be left to work independently for short periods of time for example, to cover staff lunches
Collaborate with the implementation of seasonal campaigns and promotional activity in-store to help achieve impact
Ensure all cash handling (internal and external) and security procedures are adhered to
Ensure all health & safety procedures are adhered to
The skills you need
Experience of leading and engaging teams
Knowledge or experience of retail operations (desirable)
Ability to work independently and part of a team
Strong written and verbal communication skills
Understanding of equality, diversity and inclusion
Organised
Very good standard of IT skills
Enthusiastic about the work of Barnardo's
Barnardo's Store, 69 Middle Street, Consett, DH8 5QG.
Our stores trade 7 days per week, usually from 9-5 so volunteering will be within those times.
Fully supported training, with online modules on commencement of volunteering, then further in store training.
What's in it for you
Have fun and meet new people
Develop skills for your CV
Volunteering in a fast paced and diverse environment
Make a difference to the lives of children, young people and their families
Learning and development opportunities
Volunteering in a fast paced and diverse environment
In-store discount (20%)
Access to our internal job opportunities
Fully accessible with various forms of public transport
