Admin, IT and customer service volunteers contribute to our day to day delivery, making sure that everything runs smoothly. These roles may involve welcoming people face to face, setting up systems and solving technical issues, answering the phone, filing, sorting post, and typing up information.
• complete an introduction to Citizens Advice
• help staff and volunteers with day to day IT issues, for example, trouble logging on to their computer, connecting to wi-fi, finding files
• deliver one to one or group training about using particular software, such as Microsoft spreadsheets or Google docs
• write instructions about how to do basic IT tasks to help volunteers and staff
You don’t need specific qualifications or skills but you’ll need to:
• be friendly, patient and approachable
• respect views, values and cultures that are different to your own
• have good verbal and written communication skills
• have good IT skills
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake training in your role
• A comprehensive training programme will be provided - initial training could take up to 16 weeks (depending on time commitment)
• Ongoing training, support and guidance will be provided by a training and supervision team
Expenses
• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)
• The cost of using public transport will be reimbursed on the production of valid receipt/ticket
• build on and develop skills, in particular IT and communication
• increase your employability
• have a positive impact on someone else’s experience of volunteering with the local Citizens Advice
• meet people and build relationships with other volunteers
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.
As a volunteer, you can be assured that we will take positive steps to ensure:
Role descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.
All volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham
All decisions are made in line with the organisation’s equal opportunities policy
Recognition of Quality Volunteer Experience
