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{ _id: '10137',
name: 'Citizens Advice County Durham',
email: 'volunteer@citizensadvicecd.org.uk',
type: '',
telephone: '07823 342403 ',
contactPerson:
'Robert.Young@citizensadvicecd.org.uk Sabiha Ashraf Recruitment@citizensadvicecd.org.uk for Trustee role',
website: 'https://www.citizensadvicecd.org.uk/',
description:
'We are a volunteer led organisation – meaning that most of the people we have working for us are volunteers. Without them we would not be here! \n\nWe provide a service to the people of County Durham to provide free, impartial, independent and confidential advice to help them with their problems and to improve policies and practices that affect people’s lives. We help people overcome their problems and campaign on big issues when their voices need to be heard. \n',
logoImage:
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urlFragment: 'citizens-advice-county-durham-10137',
hasKiteMark: true,
jobs:
[ { _id: '1223',
name: 'Digital Adviser',
shortDescription:
'Be a part of our amazing volunteer team that help clients find their way forward with various different issues including benefits, housing, employment and many more. Support us either on the phone, or through web chat and email. Cost of Living has affected us all and we need to build our team to support the most vulnerable in our communities. Your involvement will be invaluable! ',
created: 2022-01-11T15:35:50.422Z,
orgId: '10137',
locations:
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{ _id: 'fb8f49ef-9a3a-40d6-bdac-f63a2590e544',
name: 'Durham City' },
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jobTypes:
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name: 'Poverty',
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active: true,
contactPerson: 'Robert Young',
contactEmail: 'volunteer@citizensadvicecd.org.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
startDate: 2022-01-10T15:35:50.422Z,
endDate: 2025-01-11T00:00:00.000Z,
whatYouWillBeDoing:
'As a volunteer you may:\n\n• be the first point of access for Citizens Advice clients when they contact us via, our helpline, web chat or email. \n• talk to clients over the phone or online to explore what problems they’ve come for help with \n• help with a wide range of problems and issues by giving information from our Citizens Advice online information system or referring on for more specialist advice where needed\n• keep accurate records of our clients and their cases using our systems\n• help prevent future problems for wider society by identifying issues that affect a lot of our clients\n',
skillsExperienceAndQualitiesNeeded:
'You don\'t need specific qualifications or experience to be a volunteer, however you need to -\n\n• be confident and familiar with computer skills, including searching the internet\n• a good understanding of the English language including written and verbal communication skills\n• have good listening skills\n• be able to show empathy\n• be able to remain calm and impartial\n• have a positive manner\n• be open minded and non-judgemental\n• enjoy helping people\n',
whenAndWhere:
'In one of our sites across the County:\n• Durham\n• Seaham\n• Spennymoor\n• Stanley\n\nIdeally we ask for 1 full day 9am - 5pm or 2 x 5 hours days, for at least 18 months following the completion of initial training.\nWe can be flexible so come and talk to us.',
supportOfferedExpenses:
'• A comprehensive training programme will be provided - initial training could take up to 16 weeks (depending on time commitment)\n• Ongoing training, support and guidance will be provided by a training and supervision team\n\nCommitment\nCitizens Advice County Durham would require all volunteers to:\n• volunteer for a minimum of 8-10 hours per week, this can be one full day or 2 x 5 hour slots. \n• On completion of training we would request a minimum commitment of 18 months volunteering in this role\n• Attend team meetings and any other training workshops as necessary\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket\n',
volunteerBenefits:
'Volunteers can expect:\n\n•\tTo learn new skills that could increase your employability\n•\tTo become part of our team and meet new people\n•\tTo be part of providing a valued service to our communities and making a real difference to people’s lives.\n',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy\n',
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{ _id: '1224',
name: 'Multi Channel Generalist Adviser',
shortDescription:
'Be a part of our amazing volunteer team that help clients find their way forward with various different issues including benefits, housing, employment and many more. Support us either on the phone, in person at one of our sites or through web chat and email. Cost of Living has affected us all and we need to build our team to support the most vulnerable in our communities. Your involvement will be invaluable! ',
created: 2022-01-11T15:47:16.853Z,
orgId: '10137',
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active: true,
contactPerson: 'Robert Young',
contactEmail: 'volunteer@citizensadvicecd.org.uk',
contactTelephone: '07823 342403 ',
address: '',
hours: 'Minimum 8-10 hours per week',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
startDate: 2022-01-10T15:47:16.853Z,
endDate: 2025-01-11T00:00:00.000Z,
whatYouWillBeDoing:
'• complete an introduction to Citizens Advice and training for your role\n• talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with\n• find information about the clients’ problems and help them to understand their options\n• support clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation\n• write a summary of the clients’ problems and what action you’ve taken\n• look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor\n\nSome examples of what you could do: \n• explore what benefits a client is entitled to and help them to complete a benefit application form.\n• help a client who has problems with their landlord to understand their housing rights.\n',
skillsExperienceAndQualitiesNeeded:
'You don\'t need specific qualifications or experience to be a volunteer, however you need to -\n\n• be confident and familiar with computer skills, including searching the internet\n• a good understanding of the English language including written and verbal communication skills\n• have good listening skills\n• be able to show empathy\n• be able to remain calm and impartial\n• have a positive manner\n• be open minded and non-judgemental\n• enjoy helping people\n',
whenAndWhere:
'In one of our sites across the County:\n• Durham \n• Seaham\n• Spennymoor\n• Stanley\n\nIdeally we ask for 1 full day 9am - 5pm or 2 x 5 hours days, for at least 18 months following the completion of initial training. \nWe can be flexible so come and talk to us.',
supportOfferedExpenses:
'Training and support\n\n• A comprehensive training programme will be provided - initial training could take up to 16 weeks (depending on time commitment)\n• Ongoing training, support and guidance will be provided by a training and supervision team\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket\n',
volunteerBenefits:
'• make a real difference to people’s lives \n• learn about a range of issues such as benefits, debt, employment and housing.\n• build on valuable skills such as communication, listening and problem solving, and increase your employability\n• work with a range of different people, independently and in a team.\n• have a positive impact in your community.\n',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy\n',
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{ _id: '1285',
name: 'Trustee',
shortDescription:
'Citizens Advice County Durham delivers both local general advice services for the people of County Durham as well as national and regional specialist advice services. We specialise in Debt, Benefits, Energy, Employability and Health, but cover aspects of the whole adult advice spectrum.\n\nAs well as providing advice, we also campaign for change to ensure that people are not adversely affected by legislation. Both nationally and locally we have been able to provide a data-driven voice to convince authorities to make changes to avoid people being worse off in the future.\n\nBased in Pity Me, Durham, we have over 130 paid staff and 200 volunteers. We have local presences in all the major population areas of County Durham as well as outreaches in the smaller towns and villages. We help over 28,000 people a year with their problems which is more than 5% of the entire population of County Durham.\nWe also work with and in partnerships across County Durham, leading work for the “Advice in County Durham” partnership as well as the “Reaching Out Across Durham” (ROAD) programme to help people get back to the workplace by removing barriers stopping them.\n\nMore details are available from our website: https://www.citizensadvicecd.org.uk/about/\n\nOur trustees play a vital role in making sure that Citizens Advice County Durham achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Citizens Advice County Durham has a clear strategy and that our work and goals are in line with our vision. \n\nBoard members have a collective responsibility. This means that trustees always act as a group and not as individuals.\n',
created: 2022-05-12T11:57:42.744Z,
orgId: '10137',
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name: 'Durham City' },
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active: true,
contactPerson: 'Sabiha Ashraf',
contactEmail: 'volunteering@durhamcommunityaction.org.uk',
contactTelephone: '',
address: '',
hours: '',
websiteLink: '',
startDate: 2022-05-11T11:57:42.744Z,
endDate: 2024-09-30T00:00:00.000Z,
whatYouWillBeDoing:
'●\tcomplete an introduction for your role\n●\tmaintain an awareness of how the local Citizens Advice is operating\n●\tread papers for board meetings and attend six meetings per year\n●\twork on specific projects with other trustees or staff within the local Citizens Advice to further the strategic objectives of the local Citizens Advice\n●\ttake an active discussion during board meetings and work with other trustees to: \n\tset policy and strategy direction, set targets and evaluate the performance of the local Citizens Advice\n\tmonitor the financial position of the local Citizens Advice ensuring that it operates within its means and objectives, ensuring that there are clear \n\tensure that all the finances and supporting financial control systems of the local Citizens Advice are in order including that full financial records are kept for all transactions, that money is only spent for the purpose given, and that proper financial controls are in place to safeguard the organisation’s resources\n\tmonitor the financial position of the local Citizens Advice ensuring that it operates within its means and objectives, ensuring that there are clear lines of accountability for day to day financial management\n\tseek the views of all sections of the community and monitor how well the service meets the needs of the local community\n\tensure that the service plans for the recruitment and turnover of staff and volunteers\n\treview its own work and how effectively it operates including action for improvement\n',
skillsExperienceAndQualitiesNeeded:
'You don’t need specific qualifications or skills but you’ll need to:\n●\tunderstand and accept the responsibilities and liabilities as trustees\n●\tbe non-judgmental and respect views, values and cultures that are different to your own\n●\thave good listening, verbal and written communication skills\n●\tbe able to exercise good independent judgment\n●\thave good numeracy skills to understand accounts with the support of the treasurer\n●\tbe willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection\n●\tbe willing to undertake training in your role\n',
whenAndWhere:
'Citizens Advice County Durham\nArmstrong House\nAbbeywoods Business Park\nDurham\nDH1 5GH\n\nWith option to attend meetings from home.',
supportOfferedExpenses: 'We reimburse all the reasonable expenses.',
volunteerBenefits:
'●\tmake a positive impact for people in your local area by ensuring the local Citizens Advice is sustainable and meeting the needs of the community\n●\tmeet people and build relationships with trustees, staff and other volunteers\n●\tbuild on your governance, leadership and strategy skills\n●\tincrease your employability\n',
otherInfo:
'How much time do you need to give?\n\nTrustee boards usually meet in the evenings and you’ll likely need to attend six meetings annually and you may need to meet with volunteers and staff occasionally within the local Citizens Advice. We can be flexible about the time spent and how often you volunteer so come and talk to us. \n\nValuing inclusion\n\nOur volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.\n\nContact details\n\nIf you are interested in becoming a trustee and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact John Scollen – Chair of the board of Trustees on John.Scollen@citizensadvicecd.org.uk\n\nAlternatively if you would like to join our fantastic board of trustees please send your CV to recruitment@citizensadvicecd.org.uk\n',
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{ _id: '1512',
name: 'IT Support',
shortDescription:
'Admin, IT and customer service volunteers contribute to our day to day delivery, making sure that everything runs smoothly. These roles may involve welcoming people face to face, setting up systems and solving technical issues, answering the phone, filing, sorting post, and typing up information.',
created: 2023-09-08T11:05:54.008Z,
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active: true,
contactPerson: 'robert young',
contactEmail: 'volunteer@citizensadvicecd.org.uk',
contactTelephone: '',
address: '',
hours: '8-10 hours per week ',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
startDate: 2023-09-08T11:05:54.008Z,
endDate: 2024-09-08T11:05:54.008Z,
whatYouWillBeDoing:
'• complete an introduction to Citizens Advice\n• help staff and volunteers with day to day IT issues, for example, trouble logging on to their computer, connecting to wi-fi, finding files\n• deliver one to one or group training about using particular software, such as Microsoft spreadsheets or Google docs \n• write instructions about how to do basic IT tasks to help volunteers and staff\n ',
volunteerBenefits:
'• build on and develop skills, in particular IT and communication\n• increase your employability\n• have a positive impact on someone else’s experience of volunteering with the local Citizens Advice\n• meet people and build relationships with other volunteers \n• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives ',
skillsExperienceAndQualitiesNeeded:
'You don’t need specific qualifications or skills but you’ll need to:\n• be friendly, patient and approachable\n• respect views, values and cultures that are different to your own\n• have good verbal and written communication skills\n• have good IT skills\n• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection\n• be willing to undertake training in your role',
whenAndWhere: '',
supportOfferedExpenses:
'• A comprehensive training programme will be provided - initial training could take up to 16 weeks (depending on time commitment)\n• Ongoing training, support and guidance will be provided by a training and supervision team\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy',
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{ _id: '1521',
name: 'Advice Assistant ',
shortDescription:
'Our volunteer advice assistants help clients face to face with specific problems.\n\nSome examples of what you could do: \n• complete an online or paper form with a client to help them claim a benefit\n• call a utility company with, or on behalf, of a client, to find out how much money they owe\n• discuss income and spending with a client and together draw up a personal budget',
created: 2023-09-18T14:17:38.863Z,
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active: true,
contactPerson: 'Robert Young',
contactEmail: 'volunteer@citizensadvicecd.org.uk',
contactTelephone: '',
address: '',
hours: '8-10 Hours per week ',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
startDate: 2023-09-18T14:17:38.863Z,
endDate: 2024-09-18T14:17:38.863Z,
whatYouWillBeDoing:
'• complete an introduction to Citizens Advice and training for your role\n• work with Citizens Advice advisers to help clients with specific tasks\n• write a summary of the clients’ problems and what action you’ve taken\n',
skillsExperienceAndQualitiesNeeded:
'You don’t need specific qualifications or skills but you’ll need to:\n• be friendly and approachable\n• be non-judgmental and respect views, values and cultures that are different to your own\n• have good listening skills\n• have excellent verbal and written communication skills\n• have good maths and IT skills\n• be able to understand information and explain it to others\n• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection\n• be willing to undertake training in your role',
whenAndWhere:
'In one of our sites across the County:\n• Durham\n• Seaham\n• Spennymoor\n• Stanley\n\nIdeally we ask for 1 full day 9am - 5pm or 2 x 5 hours days, for at least 18 months following the completion of initial training.\nWe can be flexible so come and talk to us.',
supportOfferedExpenses:
'• A comprehensive training programme will be provided - initial training could take up to 16 weeks (depending on time commitment)\n• Ongoing training, support and guidance will be provided by a training and supervision team\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket',
volunteerBenefits:
'• make a real difference to people’s lives \n• learn about several key issues such as benefits and debt\n• build on valuable skills such as communication and listening\n• increase your employability\n• work with a range of different people, independently and in a team.\n• have a positive impact in your community.',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy',
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under18: false,
accessibilityAndTransport: '',
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{ _id: '1522',
name: 'Customer Service Volunteer',
shortDescription:
'Our customer service volunteers are the first person a client sees when they come into the local Citizens Advice in person. \n\nCustomer service volunteers greet clients and explain to them how long they might be waiting, what will happen and give out a form for clients to fill in',
created: 2023-09-18T14:25:23.635Z,
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contactPerson: 'Robert Young',
contactEmail: 'volunteer@citizensadvicecd.org.uk',
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hours: '8-10 Hours',
websiteLink: 'citizensadvicecd.org.uk/volunteer',
startDate: 2023-09-18T14:25:23.635Z,
endDate: 2024-09-18T14:25:23.635Z,
whatYouWillBeDoing:
'• complete an introduction to Citizens Advice and training for your role\n• welcome all clients and other visitors to the local Citizens Advice\n• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in\n• input information from the client form onto a database\n• help with the day to day running of the Citizens Advice service\n• type up letters and read through documents checking for mistakes\n• print and scan documents using a printer\n• update spreadsheets and databases',
volunteerBenefits:
'• gain and build on valuable skills and experience such as communication, IT skills and working in a team\n• increase your employability\n• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives \n• work with a range of different people, independently and in a team.',
supportOfferedExpenses:
'• A comprehensive training programme will be provided - initial training could take up to 16 weeks (depending on time commitment)\n• Ongoing training, support and guidance will be provided by a training and supervision team\n\nExpenses\n• Mileage expenses will be paid at the rate of 45p per mile (car) / 20p per mile (bicycle)\n• The cost of using public transport will be reimbursed on the production of valid receipt/ticket',
otherInfo:
'We are committed to having a team that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.\n\nAs a volunteer, you can be assured that we will take positive steps to ensure:\nRole descriptions and associated conditions relate to the particular role, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the role.\n\nAll volunteers are treated equally and fairly throughout their time with Citizens Advice County Durham\n\nAll decisions are made in line with the organisation’s equal opportunities policy',
skillsExperienceAndQualitiesNeeded:
'You don’t need specific qualifications or skills but you’ll need to:\n• be friendly and approachable\n• be non-judgmental and respect views, values and cultures that are different to your own\n• have good IT skills\n• be calm under pressure\n• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection\n• be willing to undertake training in your role\n',
whenAndWhere:
'In one of our sites across the County:\n• Durham\n• Seaham\n• Spennymoor\n• Stanley\n\nIdeally we ask for 1 full day 9am - 5pm or 2 x 5 hours days, for at least 18 months following the completion of initial training.\nWe can be flexible so come and talk to us.',
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Recognition of Quality Volunteer Experience
