Digital Hub Support Volunteer

Offering one-to-one or small-group support within a friendly community setting. Assisting participants with creating and updating CVs, searching and applying for jobs online, setting up and using email accounts, using smartphones, tablets or laptops, completing online forms and accessing essential digital services.
Explaining digital tasks patiently and clearly to beginners. Working alongside our team of staff and volunteers. Signposting participants to other services or support where appropriate. Most of the people you’ll support will have low digital confidence, may be unemployed, or may have English as an additional language. A kind, supportive approach is key.

Essential: Basic digital confidence (e.g., email, job sites, forms, saving documents). Ability to explain things simply and clearly. Patience, empathy, and a friendly manner. Reliability and ability to attend on Wednesdays

Helpful but not essential: Experience in CV writing, job applications, or recruitment. Previous experience supporting adults or teaching digital skills.

Weekly on a Wednesday, 2-3 hours per day (depending on number of attendees). Times to be determined.

• Ongoing support from the Centre Development Coordinator
• Training opportunities to build your own digital support skills
• Out-of-pocket expenses reimbursed (e.g., travel)
• You will be covered by our volunteer insurance while on duty

• Experience supporting people with digital and employability skills
• A chance to gain confidence, teaching or support experience
• The opportunity to help people progress into work or training
• Being part of a welcoming community team
• The satisfaction of seeing people grow in confidence thanks to your support

• We ask volunteers to commit to attending regularly so participants receive consistent support
• References may be requested as part of our volunteer application process
• The role may require a DBS check depending on your level of contact with participants.