Do you want to make a real difference in your community? As a Community Support & Guidance Volunteer, you’ll be there when local people need a helping hand - listening, guiding, and helping them find the right support so they can take back control of their lives
No two days will be the same! As part of our Information, Advice & Guidance service, you might:
• Talk with clients in person or over the phone to understand their needs.
• Use our information systems to find the best support and solutions.
• Explain options clearly so clients can make informed decisions.
• Help with forms, benefit claims, and assessments.
• Keep accurate records of the support provided.
• Identify common issues to feed into our research and campaigning work.
You don’t need any previous experience - we’ll give you all the training and support you need. We’re looking for someone who is:
• Friendly, approachable, and non-judgemental.
• A good listener who can gather information with patience and empathy.
• Confident with reading, writing, and basic maths
• Comfortable using IT for online research, case recording, and virtual learning.
• Aligned with our values on equality, diversity, and inclusion.
We ask for a commitment of 7–14 hours per week for around 18 months, but we’ll work with you to find a schedule that fits.
We will invest in your development with training, mentoring,
and real-life experience to build your confidence, skills, and future opportunities.
Travel expenses will be reimbursed for agreed trips to your local office or training sessions.
We want you to feel confident and supported in your role. We offer:
• Online training modules, virtual workshops, and video calls.
• Hands on experience through shadowing and practice in the office.
• Ongoing guidance and mentoring from experienced team members
We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.
Travel expenses will be reimbursed for agreed trips to your local office or training sessions.
• Satisfaction from making a positive difference in people’s lives.
• Skills in communication, problem-solving, and advice-giving.
• Experience that can support future career or personal development.
• Being part of a supportive and friendly volunteer team.
Out-of-Pocket travel expenses reimbursed.
