Box office Tickets Sales Support

Bishop Auckland

Are you digitally inclined and eager to contribute to the dynamic atmosphere in our visitor attractions? If you thrive in bustling, customer-facing settings and have a passion for the digital realm, then why not embark on this exciting new volunteering opportunity?

By joining our Visitor Operations Team as a Ticketing and Box Office Volunteer, you will play a pivotal role in fostering a warm and seamless visitor experience. This volunteer role offers the opportunity to engage with visitors in a friendly and informative manner, through the efficient sale and processing of Tickets and Memberships.

We are passionate about creating an accessible and enjoyable visitor experience – from the moment that our visitors step into our venues. So, if you are digitally savvy and eager to contribute to the positive and lively atmosphere of our visitor attractions, then this is the perfect role for you to help make a meaningful impact!


- Assist in the sale of Ticket Sales and Membership Schemes
- Stay knowledgeable and up to date about The Auckland Project’s visitor attractions and Ticketing offers
- Provide a warm and friendly greeting to our visitors, ensuring approachability
- Answering our visitor queries, provide relevant information and assist with wayfinding
- Assist visitor safety and enjoyment, adhering to TAP’s Health and Safety guidelines
- Assist in visitor evacuation during emergency situations

Skills & Qualities

No previous Ticketing / Box Office experience or qualifications are required for this fantastic opportunity to acquire new skills, however, we believe this role is perfect for individuals who:

• Are 18 years or older
• Confident and/ or willing to use Ticketing EPOS (tills)
• Possess excellent communication skills, and can initiate conversations with a diverse range of individuals
• Radiate a welcoming, approachable and helpful demeanour
• Are proactive with a positive nature, an interest in providing an excellent visitor experience
• Enthusiastic and willing to learn about our Retail and Ticketing Offer
• Reliable, well-presented, friendly and polite
Remain calm under pressure, particularly at busy periods
• Comfortable collaborating as part of a team
• Are willing and able to undertake the activity both independently and with supervision

We are delighted to welcome people with some or all of these qualities to the team!

When & Where?

We seek individuals who thrive on variety and embrace a flexible approach. This role offers the opportunity for individuals to volunteer across various venue locations, making each shift unique.

Ideally, we prefer volunteers who can commit to at least a weekly shift – although we are flexible and open to discussing your availability.

Our Visitor Attractions are open Wed – Sunday (including Bank Holiday Mondays), ensuring ample opportunities to get involved and help make a difference.

Training and Support Offered/Expenses

Don’t worry we’ve got you, with a warm welcome and some great training:

Begin your journey as a Ticketing and Box Office volunteer with a warm welcome session, followed by an informative introduction. Our fantastic Visitor Operations Team members will serve as your guides, assisting you in navigating the ins and outs of our Ticketing and Box Office system as well as ensuring your well-being.

And wait, there’s more – we have bespoke ticketing and box office training and briefing notes, designed to make getting up to speed a breeze. We are all about setting you up for success on this journey

Volunteer Benefits

Your volunteering will be a big deal, you will be helping make Bishop Auckland even better. Here’s what we need from you, simple and clear:

• Be on time and reliable, show up for your shift ready to go.
• Dress the part – just follow our advice on what to wear.
• Be buddies with everyone – staff, volunteers and visitors We are all in this together!
• Learn the ropes – take the training we offer, and join meetings when they happen.
• Spread the positivity – you are our ambassador, keep it upbeat.
• Safety first – know what to do in case of fire or emergency.
• Stick to the rules – our policies and procedures are our team playbook, let’s play by them
Here’s what you can expect from this fantastic opportunity – clear and important:

• A warm and delightful experience for you and our visitors
• The chance to learn and develop fresh skills and experiences; fine tune your excellent customer service skills
• Fair respect and treatment – you’re a valued part of the team!
• Joining a team that’s not just motivated but also friendly and dedicated.
• We see and appreciate the difference you make – recognition and gratitude are part of the deal.
• Meeting a diverse range of people, making connections and forging new friendships.
• Personal satisfaction that you have truly enhanced our visitors’ experience.
• Valuable work experience, especially if you have an eye to a future in Retail
• A CV and job application boost – real, hands-on experience to set you apart.

Other Information

Volunteers are issued with an annual pass to our visitor attractions within Bishop Auckland. Regrettably we can not reimburse travel expenses at this time.

The Auckland Project Logo
The Auckland Project More information
Hours: To be discussed. Type: Museums/Heritage, Administration/Office, Tourism, Reception/Customer Services

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