Hourglass Charity

Hourglass are the only charity in England dedicated to calling time on the abuse, harm and exploitation of older people.

Active opportunities

Helpline Volunteer

Weardale   Bishop Auckland   Spennymoor   Sedgefield   Peterlee   Seaham   Consett   Crook/Willington   Chester le Street   Teesdale   Newton Aycliffe   Stanley   Volunteering from Home   Durham City  
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Safer Ageing Volunteer

Weardale   Bishop Auckland   Spennymoor   Sedgefield   Peterlee   Seaham   Consett   Crook/Willington   Chester le Street   Teesdale   Newton Aycliffe   Stanley   Volunteering from Home   Durham City  
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          name:  'Hourglass  Charity',
          email:  'gailshanahan@wearehourglass.org',
          type:  '',
          telephone:  '07508  823975',
          contactPerson:  'Gail  Shanahan',
          website:  'www.wearehourglass.org',
          description:
            'Hourglass  are  the  only  charity  in  England  dedicated  to  calling  time  on  the  abuse,  harm  and  exploitation  of  older  people.  ',
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          jobs:
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                    name:  'Helpline  Volunteer',
                    shortDescription:
                      'Staff  and  Volunteers  working  on  our  national  helpline  provide  confidential  advice  and  support  to  callers  from  all  4  nations  of  the  UK.  The  Helpline  receives  calls  from  older  people,  friends  and  families  of  victims,  and  professionals  and  agencies  who  may  be  referring  victims  of  elder  abuse  to  Hourglass.',
                    created:  2021-05-11T10:20:19.034Z,
                    orgId:  '10382',
                    locations:
                      [  {  _id:  '07a9ee5d-99bc-4c60-9bee-6f9ab9e05aa3',
                              name:  'Weardale'  },
                          {  _id:  '1814ac6c-5538-48e4-b7d2-daa59dbcde46',
                              name:  'Bishop  Auckland'  },
                          {  _id:  '3c252b1f-64ba-4a78-80ce-eb1c1a85ed99',
                              name:  'Spennymoor'  },
                          {  _id:  '5ad6f3ab-1b0a-44ff-b970-e6f85ea9819c',
                              name:  'Sedgefield'  },
                          {  _id:  '5b2b5605-9529-47f4-ac1c-38047bbe19b9',
                              name:  'Peterlee'  },
                          {  _id:  '710b0919-db89-45b2-9090-119f234de243',  name:  'Seaham'  },
                          {  _id:  '82253aa4-1b3f-4ebb-84f9-03e9636d7d7e',  name:  'Consett'  },
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                              name:  'Crook/Willington'  },
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                              name:  'Chester  le  Street'  },
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                          {  _id:  '72654bc2-c961-424c-bb8e-a9fb7ab9bdc5',
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                    active:  true,
                    contactPerson:  'Allison  Bates',
                    contactEmail:  'allisonbates@wearehourglass.org',
                    contactTelephone:  '07464  227360',
                    address:  '',
                    hours:  '',
                    startDate:  2021-05-10T10:20:19.034Z,
                    endDate:  2022-05-10T00:00:00.000Z,
                    whatYouWillBeDoing:
                      'Provide  information,  advice  and  support  to  older  people  relating  to  support  options  from  older  people  experiencing  (or  at  risk  of  abuse),  and  sager  ageing.  To  provide  accurate  and  appropriate  information  and  support  via  telephone,  email  and  other  electronic  methods,  and  assist  callers  to  explore  their  options.\n\nTo  provide  practical  and  initial  emotional  support  to  service  users,  assessing  the  nature  of  each  call/enquiry  and  responding  in  an  empathetic  and  supportive  manner.  To  ensure  service  users  receive  advice  and  support  which  is  appropriate  to  their  needs  in  a  non-judgemental  manner  and  which  clearly  identifies  realistic  and  achievable  options.\n\nTo  explain  safeguarding  approaches  to  service  users  in  a  way  that  they  can  best  understand,  respecting  their  needs  to  receive  as  correct  and  as  full  information  or  advise  as  they  are  able  to  do,  providing  them  with  emotional  support  and  treating  them  with  dignity  and  respect.\n\nMaking  referrals  and  liaise  on  behalf  of  service  users  who  request  or  require  such  support,  pursuing  conclusions  that  are  satisfactory  to  the  service  user.  \n',
                    skillsExperienceAndQualitiesNeeded:
                      'Understanding  and  empathy  with  the  charity’s  objectives.\nReliable  and  consistent\nHave  excellent  listening  and  communication  skills\nCan  listen  constructively,  analyse  objectively,  and  provide  advice  and  guidance  in  a  non-judgemental  and  empathetic  manner.  \nMaintain  Confidentiality  \nGood  IT  skills  to  use  our  in-house  call  handling  system  and  maintain  helpline  records.\nTeam  work  \nRecognise  their  own  boundaries  and  support  when  needed.  \n',
                    whenAndWhere:  'Home  based  with  travel  around  County  Durham',
                    supportOfferedExpenses:  'Expenses  will  be  reimbursed',
                    volunteerBenefits:
                      'Our  volunteers  will  join  a  dynamic  organisation,  develop  skills  and  gain  confidence,  extensive  training  is  provided,\nMake  a  difference,  empowering  others  to  combat  elder  abuse.  \nValuable  experience  of  volunteering  that  you  can  add  to  your  CV\n',
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                    name:  'Safer  Ageing  Volunteer',
                    shortDescription:
                      'The  role  is  key  to  the  development  and  delivery  of  Hourglass  England  safer  ageing  work.  Safer  ageing  volunteers  will  perform  various  functions,  such  as  volunteer  driver,  group  facilitator,  listening  ear,  or  advocate,  to  name  a  few.  The  role  can  reflect  the  skills  and  interest  of  the  volunteer  while  fitting  within  the  aims  of  the  work.',
                    created:  2021-05-11T10:31:29.444Z,
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                              name:  'Crook/Willington'  },
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                              name:  'Chester  le  Street'  },
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                              name:  'Teesdale'  },
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                              name:  'Newton  Aycliffe'  },
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                          {  _id:  'b2c87d86-43ab-48b8-9ea0-83128e0fdee3',
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                              backgroundImage:  '',
                              iconImage:  ''  },
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                    active:  true,
                    contactPerson:  'Allison  Bates',
                    contactEmail:  'allisonbates@wearehourglass.org',
                    contactTelephone:  '07464  227360',
                    address:  '',
                    hours:  '',
                    startDate:  2021-05-10T10:31:29.444Z,
                    endDate:  2022-05-10T00:00:00.000Z,
                    whatYouWillBeDoing:
                      'Hosting  interest/activity  groups  for  older  people,  hosting  coffee  mornings,  driving  older  people  to  and  from  appointments,  or  collecting  shopping/prescriptions.  Staffing  information  stands  at  events/venues.  \nMaking  regular  safer  ageing  phone  calls  or  visits  to  older  people.\nActing  as  an  advocate  on  behalf  of  an  older  person.\nOther  task  may  be  undertaken  in  line  with  volunteers  skills  and  interest.  \n',
                    skillsExperienceAndQualitiesNeeded:
                      'Demonstrate  commitment  to  Hourglass’s  ethos  of  “Safer  Ageing,  Stopping  Abuse”  \nDemonstrate  an  understanding  of  the  experiences  of  and  issues  affecting  older  people\nReliable  and  able  to  commit  to  agreed  hours,  as  well  as  initial  training\nDisplay  patience,  sensitivity  and  resilience\nCan  maintain  confidentiality  and  deal  appropriately  with  sensitive  issues\nAbility  to  listen  patiently  and  constructively,  and  provide  advice  and  guidance  in  a  non-judgemental  manner\nCan  recognise  and  work  within  personal  and  organisation  boundaries\n',
                    whenAndWhere:  'Home  based  with  travel  around  County  Durham',
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                    volunteerBenefits:
                      'Our  volunteers  will  join  a  dynamic  organisation,  helping  us  shape  our  work  to  empower  older  people  to  experience  safer  ageing.  ',
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