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name: 'Hourglass Charity',
email: 'volunteers@wearehourglass.org',
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telephone: '0208 835 9290',
contactPerson: 'Maggie Evans',
website: 'www.wearehourglass.org',
description:
'Hourglass is a UK-wide charity dedicated to calling time on the harm, abuse and exploitation of older people. We support older people experiencing or at risk of harm or abuse and work towards safer ageing and a fairer society for all older people. We operate a free Helpline for those experiencing or concerned about the harm, abuse or exploitation of older people. We also offer a range of information materials and direct support services for older people to provide support from prevention right through to recovery. ',
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name: 'Helpline Volunteer Homebased Role ',
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'Join Hourglass as a Helpline Volunteer and help create a safer, more respectful society for older people. We are the only UK wide charity solely focused on ending harm, abuse and exploitation in later life. The Hourglass Helpline Volunteer role involves offering support and guidance via telephone, email and digital channels, listening with empathy, explaining safeguarding processes, making referrals, and advocating for those in need. You will help identify individuals at risk, maintain accurate records, and work closely with our team to ensure every voice is heard. There are also opportunities to take part in in-person events and community engagement to rase awareness of and promote our mission.',
created: 2021-05-11T10:20:19.034Z,
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contactPerson: 'Maggie Evans',
contactEmail: 'volunteers@wearehourglass.org',
contactTelephone: '0208 835 9290',
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hours: 'Flexible around your availability ',
startDate: 2025-09-09T00:00:00.000Z,
endDate: 2026-05-10T00:00:00.000Z,
whatYouWillBeDoing:
'•\tOffering information and support via telephone, email and other digital methods\n•\tProviding both practical guidance and emotional reassurance to those who reach out\n•\tListening carefully and responding with empathy to each unique enquiry\n•\tExplaining safeguarding processes in a clear and supportive way\n•\tMaking safeguarding referrals and advocating on behalf of service users\n•\tAlerting management when someone may be at immediate risk\n•\tKeeping accurate records using our customer relationship management system and internal tools\n•\tCollaborating with colleagues by sharing relevant information\n•\tIdentifying individuals who may be open to sharing their stories with the media\n\nWe will fully support, guide and train you over a period of x2 days (across 3-4 sessions). Training is delivered virtually. ',
skillsExperienceAndQualitiesNeeded:
'What are we looking for?:\n•\tKindness, patience and strong communication skills that helps our callers feel heard, supported and at ease throughout the conversation Reliability and a genuine interest in supporting older people\n• Understanding and empathy with Hourglass (Safer Ageing) objectives.\n•\tNo formal experience required—just a willingness to help\n•\t100% reliability and a minimum commitment of : 2* hours min. per week for 6 months\nCriteria and Requirements:\n•\tMinimum age 18 years +\n•\tApplication Form and Interview – informal\n•\tPersonal reference checks x2\n•\tDBS/PVG/AccessNI criminal records checks (if required)\n(This role involves working with vulnerable adults. A DBS check is required, and it is a criminal offence to apply if you are barred from working with vulnerable groups)\n',
whenAndWhere:
'Home based volunteer role and potential for in person volunteering, alongside our welcoming and friendly team of front line staff. ',
supportOfferedExpenses:
'We have an established volunteer management strategy, policy and guidance for applicants so you feel welcomed, safe and supported in your volunteer role with us. We strive to achieve best practice in our volunteer offer and retain our volunteers through recognition and reward of their contributions. We offer non mandatory opportunities to participate in social events either in person or virtually, and one to one support with the volunteer coordinator. \n\nPre approved volunteer expenses will be reimbursed in line with our expenses policy.',
volunteerBenefits:
'Our volunteers will join a dynamic organisation, develop skills and gain confidence, extensive training is provided,\nGain knowledge and experience of supporting service users in the following sectors within The abuse of older people\n•\tHelpline - Good practice, techniques and tips for handling calls\n•\tAdult Safeguarding awareness training \n•\tOther agencies and their roles \n•\tMental Capacity Act\n•\tCivil and Criminal law (the basics)\n\nYou will make a positive difference, empowering others to combat elder abuse. \nValuable experience of volunteering that you can add to your CV - min. 6 months active volunteering required\n',
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