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name: 'Hourglass Charity',
email: 'volunteers@wearehourglass.org',
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telephone: '0208 835 9290',
contactPerson: 'Maggie Evans',
website: 'www.wearehourglass.org',
description:
'Hourglass is a UK-wide charity dedicated to calling time on the harm, abuse and exploitation of older people. We support older people experiencing or at risk of harm or abuse and work towards safer ageing and a fairer society for all older people. We operate a free Helpline for those experiencing or concerned about the harm, abuse or exploitation of older people. We also offer a range of information materials and direct support services for older people to provide support from prevention right through to recovery. ',
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'Staff and Volunteers working on our national helpline provide confidential advice and support to callers from all 4 nations of the UK. The Helpline receives calls from older people, friends and families of victims, and professionals and agencies who may be referring victims of elder abuse to Hourglass.',
created: 2021-05-11T10:20:19.034Z,
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contactPerson: 'Maggie Evans',
contactEmail: 'volunteers@wearehourglass.org',
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startDate: 2023-04-10T00:00:00.000Z,
endDate: 2026-05-10T00:00:00.000Z,
whatYouWillBeDoing:
'Provide information, advice and support to older people relating to support options from older people experiencing (or at risk of abuse), and sager ageing. To provide accurate and appropriate information and support via telephone, email and other electronic methods, and assist callers to explore their options.\n\nTo provide practical and initial emotional support to service users, assessing the nature of each call/enquiry and responding in an empathetic and supportive manner. To ensure service users receive advice and support which is appropriate to their needs in a non-judgemental manner and which clearly identifies realistic and achievable options.\n\nTo explain safeguarding approaches to service users in a way that they can best understand, respecting their needs to receive as correct and as full information or advise as they are able to do, providing them with emotional support and treating them with dignity and respect.\n\nMaking referrals and liaise on behalf of service users who request or require such support, pursuing conclusions that are satisfactory to the service user. \n',
skillsExperienceAndQualitiesNeeded:
'Understanding and empathy with the charity’s objectives.\nReliable and consistent\nHave excellent listening and communication skills\nCan listen constructively, analyse objectively, and provide advice and guidance in a non-judgemental and empathetic manner. \nMaintain Confidentiality \nGood IT skills to use our in-house call handling system and maintain helpline records.\nTeam work \nRecognise their own boundaries and support when needed. \n',
whenAndWhere: 'Home based with travel around County Durham',
supportOfferedExpenses: 'Expenses will be reimbursed',
volunteerBenefits:
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