We are looking for people who are great communicators and who can lead, manage and support others.
We are seeking people who are interested in leading a team of volunteers and who will work closely with, and in support of, our Duty Manager. This Team leader role is at the forefront of welcoming visitors and delivering our visitor experience, as well as having important involvement in the care of our displays, spaces and art works.
• Actively supporting a team of front of house volunteers to deliver the agreed visitor experience in spaces and galleries
• Ensuring that all activities are appropriately resourced by volunteers at all times (including scheduling rest breaks)
• Providing daily briefings for the front-of-house teams and being the primary point of contact for that team whilst they are on their volunteering shift
• Undertaking daily preopening checks, ensuring that nothing has moved or is out of place
• Ensuring any loan agreements invigilation is understood and delivered
• Supporting the Preventative Conservator to maintain the environment within the galleries and spaces and care for our collections
• Liaising with the Duty Manager to resolve operational issues as they arise and escalating where appropriate.
• Following and giving instructions
• Supporting the Duty Manager by being the first point of contact in dealing with visitor complaints, taking appropriate action in line with our complaint's procedure, and referring to the Duty Manager as necessary
• Responsible for passing visitor feedback to the Duty Manager via our feedback process. Checking that presentation throughout all of the public spaces meets our agreed standards and responding where standards are not met. E.g. clean and safe
• Checking that all equipment in the historical settings, galleries and public spaces is functioning correctly, reporting any problems through the appropriate channels
• Being part of ongoing development, including being part of preparation and delivery of training and briefing sessions
• Liaising with the Head of Volunteering, via Team leader meetings or on an individual basis for support on volunteer matters.
• Is over 18
• Is a punctual time keeper
• Has a cheerful and out-going personality.
• Is a great organiser
• Understands Customer Experience and what it should look like
• Has leadership experience (and loves to share skills and knowledge)
• Is willing to help with a variety of tasks, having a can-do attitude
• Is a good communicator
• Has the ability to show initiative and to switch task at short notice when the need arises
• Is IT competent (on line training, radios, ticket scanning, tills)
• Is willing to undertake mandatory training, and progress their knowledge and understanding
• Has the ability to be non-judgemental and acknowledge an individual's right to space and opinions
• Has a neat personal appearance
• Is responsible, discreet and trustworthy
• Ideally is First aid trained (but this is desirable not a requirement)
• Is Health and Safety aware, diligent and security-conscious
The Auckland Project Bishop Auckland
Opportunities for Team Leader exist in Auckland Castle, Mining Art Gallery and the Spanish Gallery, with potential other Team Leader opportunities emerging in the future.
It is envisaged that 2 Team Leaders per shift will enable breaks as this role will function over opening per day of (10.15am to 4.30pm) ( wed – Sun)
The Auckland Project is unable to reimburse travel expenses.
This could be an ideal opportunity for an individual who wants to progress their career in management or maintain skills already learnt.
You will be asked to provide and wear appropriate clothing and footwear, role/activity dependent. Dress code will be advised