Spanish Gallery Invigilator and Engager

- Warmly greet visitors with friendliness and approachability
- Provide helpful and informative answers to visitor enquires as required
- Assist in invigilation of the Spanish Gallery spaces to enhance the protection and security
- Help to ensure visitors’ safety and enjoyment, adhering to health and safety guidelines
- Assist in the evacuation of visitors during emergency situations

No previous experience or qualifications are necessary for this fantastic opportunity to acquire new skills. We believe this role is perfect for individuals who:

• Are 17 years or older
• Possess excellent communication skills, and are adept at initiating conversations with people of all ages
• Radiate a welcoming, approachable and helpful demeanour
• Are proactive with a positive nature, an interest in providing an excellent visitor experience
• Enthusiastic and willing to learn about Spanish Art, History and Culture
• Reliable, well-presented, friendly and polite
• Comfortable collaborating as part of a team
• Are able to undertake the activity with and without supervision

We are excited to welcome people with some or all of these qualities to the team.

Ideally, we would prefer people who can commit to at least one shift a week - but this is a suggestion and we are happy to discuss your availability with you.

Our Visitor Attractions are open Wed – Sunday (including Bank Holiday Mondays)

Don’t worry we’ve got you, with a warm welcome and some great training:

You’ll kick things off with a friendly welcome session, a great way to dive into your new adventure. Our fantastic Visitor Operations team members will be your go to guides, showing you the ropes and making sure you are ok.

You won’t be flying solo! An experienced buddy will be right there with you, making sure you have what you need to understand the role.

Need a hand? Our amazing supervisors are on standby to lend a hand and provide the support you need.

But wait, there’s more! We’ve also got Spanish Gallery online training modules and briefing notes to make learning a breeze. We are all about setting you up for a success on this journey.

Your volunteering will be a big deal, you will be helping make Bishop Auckland even better. Here’s what we need from you, simple and clear:

• Be on time and reliable, show up for your shift ready to go.
• Dress the part – just follow our advice on what to wear.
• Be buddies with everyone – staff, volunteers and visitors We are all in this together!
• Learn the ropes – take the training we offer, and join meetings when they happen.
• Spread the positivity – you are our ambassador, keep it upbeat.
• Safety first – know what to do in case of fire or emergency
Stick to the rules – our policies and procedures are our team playbook, let’s play by them
Here’s what you can expect from this fantastic opportunity – clear and important:

• A warm and delightful experience for you and our visitors
• The chance to learn and develop fresh skills and experiences; fine tune your excellent customer service skills
• Fair respect and treatment – you’re a valued part of the team!
• Joining a team that’s not just motivated but also friendly and dedicated.
• We see and appreciate the difference you make – recognition and gratitude are part of the deal.
• Meeting a diverse range of people, making connections and forging new friendships.
• Personal satisfaction that you have truly enhanced our visitors’ experience.
• Valuable work experience, especially if you have an eye to a future in Heritage and Culture
• A CV and job application boost – real, hands-on experience to set you apart.

• You will be asked to provide and wear appropriate clothing. Dress code will be advised.
• The Auckland Project is unable to reimburse travel expenses.
Volunteers will be issued with an annual pass to be able to access the visitor attractions.