Shop Volunteer

Durham City

To assist the Shop Manager to provide a high quality retail service in the shop and providing excellent customer service.
To assist with receiving and processing stock and promoting the services of Age UK County Durham.


· Assist and serve customers and signpost visitors to the Information and Advice Service when required.
· Assist in signing customers up for Gift Aid.
· Provide excellent customer service at all times.
· Assist with processing stock; including moving, sorting, steaming, tagging, pricing, weighing and storing goods as appropriate.
· To be involved with the till operation when requested and the handling of cash.
· Ensuring the shop is clean and tidy at all times.
· To promote public understanding of the work of Age UK County Durham and the role that the shop plays in raising funds.

Skills & Qualities

· Dependable and trustworthy.
· Have an outgoing personality and enjoy meeting new people.
· Enjoy working as part of a team.
· An understanding of the feelings and needs of older people.
· An open-minded and non-judgemental approach.
· Willingness to undertake training.

When & Where?

Opportunities are available in our Durham Superstore, Belmont Industrial Estate and Hidden Boutique, Durham City.
You must be able to give a regular commitment to the shop of four or more hours per week. A variety of shift patterns are available within the opening hours of 9.00am – 5.00pm Monday to Saturday and 9.00am – 4.00pm Sundays and Bank Holidays.
We encourage volunteers to stay for a minimum period of six months to make full use of the training and support offered.

Training and Support Offered/Expenses

Ongoing training and support is given and out of pocket expenses are available.

Volunteer Benefits

· An opportunity to learn new skills and use them to benefit others.
· Work experience and a work reference.
· A chance to meet new people.
· An opportunity to contribute to and be part of the organisation.

Other Information

This volunteer role may be subject to a Basic DBS check. Volunteers need to be 18 years or over.

This volunteer role will be subject to a basic or enhanced DBS check dependent upon the service provided to the client(s).

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Age UK County Durham More information
Hours: To be agreed with line manager Type: Retail

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