Reception Volunteer

Durham City

To help provide a warm welcome and excellent customer service to visitors, the general public, staff, volunteers, suppliers and service providers both in person and on the telephone.

Responsibilities

• Operate the Cathedral’s switchboard, answering telephone queries, redirecting calls and taking messages.
• Deal with visitor enquiries.
• Take deliveries and inform member of staff as required.
• Operate the intercom to greet visitors, checking ID on entry, requesting visitors to building sign in/out and informing the
member of staff concerned.
• Recording vehicle registrations and inputting into the monitor as required.
• To provide refreshments for visitors to the Cathedral Office.
• Small administrative tasks.

Skills & Qualities

• Excellent telephone manner.
• Courteous, friendly and helpful.
• Good customer service skills.
• Able to record and convey information and messages effectively.
• Confident in dealing with a wide range of people.
• Reliable, honest, discrete and trustworthy.
• Able to remain calm under pressure.
• Able to use own initiative.

When & Where?

WHEN?:
Monday – Friday: Morning and afternoon shifts 09:00 – 13:00 and 13:00 – 16:30.
Flexible shifts depending on your availability.

WHERE?:
Cathedral Office, The College, Durham, DH1 3EH.

Training and Support Offered/Expenses

TRAINING:
• Telephone switchboard training.
• Staff locations and contact details.
• Operating the door into the office.
• Vehicle Registration monitor.
• National Church of England Safeguarding training: The Church of England C0 online safeguarding course should be completed
before you start your volunteer role. Support is available to do this.
• C1 safeguarding should be completed as soon as possible and preferably within 3 months of starting your volunteer role. It is
offered as an in-house group session.

SUPPORTED BY:
• Chapter Clerk and Governance and Compliance Officer.
• Volunteers Administrator and Volunteers Manager.

Unfortunately we are unable to offer expenses.

Durham Cathedral has been awarded the County Durham Kite Mark in volunteering which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.

Volunteer Benefits

• To be part of a friendly and supportive team of people.
• Meeting and getting to know staff members and a wide range of people connected with the Cathedral.
• Experience in a busy office. References available on request.
• Tea / coffee / biscuits – and (often) cake!
• Being involved in the important life and history of one of Durham’s most iconic buildings, supporting its sustainability.
• Cloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant. Conditions apply.
• References on request.
• The opportunity to access training and other volunteering roles within the Cathedral.

Other Information

Recruitment is through an application form with references, informal interview, induction, shadowing and introductory period.

Due to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agreed in advance.

Durham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment.

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Durham Cathedral More information
Hours: Cathedral Office is open 09:00 - 16:30 Type: Museums/Heritage, Administration/Office, Reception/Customer Services, Faith/Religion
Recognition of Quality Volunteer Experience

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