To support the Visitor Experience staff in providing a well-informed and hospitable welcome to visitors joining a tour of Durham Cathedral Museum, being visible and available throughout their visit to engage, inform and assist them. To support the smooth operation of the tours and exhibition spaces.
As a key part of the team you will be expected to play a proactive and dynamic role alongside fellow staff and volunteers to ensure that Durham Cathedral builds and maintains a reputation as one of the most welcoming and best loved attractions in the region and beyond.
• • Ensure a consistent welcome as an ambassador for the Cathedral.
• Assist with the safe and efficient flow of people when entering, inside and leaving the spaces.
• Assist Visitor Experience Assistants with regular tours of the museum.
• Deal with visitor requests for assistance and information.
• Assist with concerns from visitors efficiently and politely.
• Help to maintaining an overview of the security, safety and wellbeing of exhibition materials and visitors.
• Occasional light cleaning duties e.g. cleaning fingerprints from glass display cabinets, to maintain high standards of presentation.
• A pleasant, polite, calm and welcoming manner.
• Respect and sensitivity towards other religions, beliefs, cultures and backgrounds. You do not have to be religious but just empathic to the organisation's mission and ethos.
• Discreet and observant of visitor behaviour.
• Ability to work in a team.
• Reliable and conscientious with good time keeping.
• Flexibility and adaptability.
• Tact and diplomacy.
• Willingness and ability to learn and use new information through instruction and relevant training courses. To build, maintain
and expand upon your knowledge of the exhibitions and be able to articulate this knowledge to visitors as appropriate.
• Interest in history, heritage and culture.
The Cathedral is open Monday – Sunday. There are two shifts per day each up to three hours in length:
• 10.30am-13.30pm and 13.30pm-16.30pm (Monday-Saturday)
• 11.00am-13.30pm and 13.00pm-15.30pm (Sunday).
Two shifts per month is encouraged in order to keep up to date but we can be flexible and are grateful for any donation of time which can fit around your needs. Times may change as the museum reopens after the pandemic.
Open Treasure museum and exhibition spaces which lie within the monastic buildings on the Cloister within the Cathedral site.
• Specific training relevant to the role.
• National Church of England Safeguarding training (mandatory): The Basic Awareness module (done once) and Foundation module (refreshed every three years) of this online safeguarding course must be completed before you start your volunteer role. They can be accessed at https://safeguardingtraining.cofeportal.org/ and a copies of your certificates are required as part of your induction.
• Visitor Experience Assistants, Team Leaders and the Head of Visitor Experience.
• Volunteers Manager.
Durham Cathedral has been awarded the County Durham Kite Mark in volunteering (administered by Durham Community Action) which shows that it recognises the value of recruiting and retaining volunteers, works to overcome barriers to volunteering and is a place where volunteers receive a high quality, positive experience.
Unfortunately we are unable to offer expenses.
• References available on request.
• Experience in a visitor focused role.
• Experience in a heritage / cultural / museum / gallery environment.
• References available on request.
• Opportunity to experience unique treasures of international significance.
• Playing an important role in helping to facilitate the Cathedral’s welcome and make visitors’ experience as positive as possible.
• Meeting a wide range of people from all over the world.
• Being part of a passionate and dedicated team.
• Opportunity to learn more about the Cathedral and region’s heritage and social context.
• Being involved in the important life and history of one of Durham’s most iconic buildings.
• Opportunity to join the Cathedral’s Community Roll.
• Cloister Card offering 10% discount in the Cathedral Shop and Undercroft Restaurant (conditions apply).
• The opportunity to access other volunteering roles within the Cathedral.
• Opportunity for various optional training that may be useful for personal and professional capacity.
Recruitment is through an application form with references, informal interview, induction, shadowing and introductory period.
Uniform and appropriate identification is provided.
Due to severely limited space we are sorry but there is no parking available to volunteers in the Cathedral grounds unless agree in advance.
Durham Cathedral takes the safeguarding and welfare of its staff, clergy, volunteers and visitors extremely seriously and will take immediate action in any circumstance where the safety and protection of children and vulnerable adults is at stake. It is expected that all staff and volunteers share this commitment.