Customer Service Volunteer Durham

Durham City

If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis. This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair.


What you will be doing

· Providing great customer service issuing wheelchairs/equipment and receiving returns.
· Using a computer-based stock control system.
· Demonstrating safe use of the equipment.
· Receiving payments / donations.
· Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person).

Skills & Qualities

· Physically able to safely lift or move wheelchairs and other mobility equipment.
· Some customer service experience is desirable.
· Enjoy meeting people and good interpersonal skills.
· Able to work independently and in a team.
· Good IT skills and able to complete on-line training.
· Able to commit to a regular shift on a weekly basis.

When & Where?

Adelaide Court, Belmont Business Park, Belmont, Durham, DH1 1TW

Training and Support Offered/Expenses

Travel expenses paid for.

Training and support available.

Access to the technology to complete your volunteering role (buildings where we operate our Mobility Aids Service have been made Covid secure and we operate within government guidelines).

Volunteer Benefits

· Meet new people and be part of a dynamic and inclusive team.
· A great opportunity to use your existing skills or gain new ones.
· All training and induction for the role (there is no charge for training).
· Reasonable pre-agreed travel expenses for the role including for attending training.
· An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives

Other Information

Role is based in our Durham location.

Under-18s: Due to Covid19 restrictions we regret that we are currently unable to provide the required level of supervision, so we cannot offer this opportunity to under-18s in most of our locations. Contact us at to check what is available in your locality.

Ideally you will live within roughly 10 miles of the volunteering opportunity. If you are unsure of the distance please click on the map to check, as a rough guide.

Covid-19 Health and Safety Statement

Please note those who are clinically extremely vulnerable or unable to wear a face mask (provided) can only volunteer from home at this time. Unfortunately this means we cannot currently process applications for this role from people in this group.

Deployment into role will be subject to government guidelines and individual and building risk assessments.

We are firmly committed to meeting all expectations under the 2010 UK Equality Act and other relevant legislation.

• We commit to avoiding any unjustified discrimination on the grounds of age, gender reassignment, disability, ethnicity, marriage or civil partnership, pregnancy or maternity, religion or belief, sex or gender, sexual orientation.

• We aim to go beyond this and create an equitable environment for all our staff, volunteers and service users regardless of socioeconomic status, refugee status or any other characteristic.

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British Red Cross More information
Type: Administration/Office, Disability, Health & Social Care
Recognition of Quality Volunteer Experience

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