Caseworkers provide support and advice to eligible individuals, these individuals should be recognised as temporarily and/or permanently vulnerable adults requiring wellbeing and emotional support within the definitions of the Care Act 2014. The role of the Caseworker is to assess the needs of clients (predominantly in their own homes) and access appropriate assistance. This could include obtaining financial assistance for welfare needs, advice and support in the management of personal affairs and finances, accessing special equipment for clients with disabilities and transportation to and from medical appointments. Caseworkers are supported by the Division Secretary or, where there is no Division, the Branch Secretary.
Duties of a Caseworker include:
- Ensuring confidential handling of all information concerning clients in accordance with SSAFA's confidentiality and data protection policies.
- Raising any concerns regarding safety and wellbeing - the client's self or others in line with safeguarding policies.
- Making contact with and visiting eligible clients in their homes or care establishment to identify their needs and determining appropriate support. This frequently includes accessing and recording detailed (client-related) financial information (income & expenditure) and sourcing services on behalf of the client.
- Carrying out casework promptly by contacting clients within 48 hours of receiving details of a case and making a visit to the client's home within four or five days, advising the Division Secretary of the circumstances where this is not possible.
- Ensuring all financial cases are fully recorded on the Form A and then documented on Case Management System and appropriately closed when actions are complete.
- Ensuring personal safety recommendations are applied when visiting clients.
- Monitoring the progress of a case, keeping the client informed, and advising referral agencies of the outcome.
- Attending and participating in the AGM, Branch or Division meetings, study days and mandatory refresher courses (every 5 years).
- Supporting the Branch's fundraising and awareness activities where possible.
- Promotion of SSAFA in the local area so that eligible persons are aware of assistance available.
- Keeping the Branch/Division Secretary up-to-date with availability to do the role.
- Ensuring that all data processed or held as part of the role is processed and held strictly in accordance with SSAFA's data management policies and procedures.
- Complying with and promoting SSAFA values and standards, including the code of confidentiality.
A forces background is not essential, a driver's licence is beneficial for some geographical areas, IT and report writing skills are necessary. Caseworkers should also be empathetic and non-judgemental. All volunteers are required to adhere to Our Volunteer Policy.
RCFA Building, 53 Old Elvet. Durham. DH1 3JJ
Caseworkers receive local induction training about SSAFA, attend a mandatory Caseworker's course and CMS database training, once they have joined the organisation. They are expected to attend Branch training days. Mandatory refresher training is also delivered and caseworkers are to attend every 5 years. Interviews and references are part of the recruitment process. Given that any client may be at risk and/or vulnerable/temporarily vulnerable, this role is subject to Disclosure and Barring (DBS) or country equivalent vetting checks.